Provider Resources

Provider Services Call Center New Friday Hours: Effective February 5, 2021, the current fiscal agent (now referenced as Gainwell Technologies) extended the Friday hours of the Provider Services Call Center, with hours of operation Monday – Friday from 7:00 a.m. – 5:00 p.m. MT. 

Provider Services Call Center Menu Update - Enter the MCD ID or National Provider Identifier (NPI): Beginning April 15, 2021, providers contacting the Provider Services Call Center may be prompted to enter their 8-digit MCD ID or 10-digit National Provider Identifier (NPI) after pressing option 2 to speak to an agent and selecting a subsequent menu option. Providers may reference the Provider Services Call Center Information Sheet for a list of menu options and services.

 

Upcoming Holidays

Memorial Day- Monday, May 31- State Offices, the ColoradoPAR Program, DentaQuest and Gainwell Technologies will be closed.

The receipt of warrants and EFTs may potentially be delayed due to the processing at the United State Postal Service or providers' individual banks.

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