Nondiscrimination Policy | Department of Health Care Policy and Financing

The Colorado Department of Health Care Policy and Financing does not discriminate against any individual on the basis of race, color, ethnic or national origin, ancestry, age, sex, gender, sexual orientation, gender identity and expression, religion, creed, political beliefs, or disability in employment, admission or access to, treatment or participation in, or receipt of the services and benefits under any of its programs, services and activities.

For more information, please see the Department’s Nondiscrimination Notice (en Español: Póliza de No Discriminación).

TITLE VI OF THE CIVIL RIGHTS ACT OF 1964 (“Title VI”) is a federal law which prohibits discrimination on the basis of race, color, and national origin. This law applies to entities receiving federal financial assistance.

SECTION 504 OF THE REHABILITATION ACT OF 1973 (“Section 504”) is a federal law protecting qualified individuals with disabilities from discrimination. This law applies to entities receiving federal financial assistance.

AGE DISCRIMINATION ACT OF 1975 is a federal law which prohibits discrimination on the basis of age. This law applies to entities receiving federal financial assistance.

TITLE II OF THE AMERICANS WITH DISABILTIES ACT OF 1990, AS AMENDED (“ADA”) is a federal law protecting qualified individuals with disabilities from discrimination. This law applies to all state and local government agencies.

SECTION 1557 OF THE PATIENT PROTECTION AND AFFORDABLE CARE ACT OF 2010 (“Section 1557 of ACA”) is a civil rights provision of ACA which prohibits discrimination on the basis of race, color, national origin, sex, age or disability. This law applies to entities receiving federal financial assistance.

Communication with Individuals with Limited English Proficiency

The department will take reasonable steps to ensure that individuals with Limited English Proficiency (LEP) have meaningful access and an equal opportunity to participate in our programs, services and activities. Our policies ensure meaningful communication with LEP applicants, program participants, clients and their authorized representatives involving the department’s programs, services and activities as well as eligibility, enrollment and benefit information. The department will provide all interpreters, translators and other aids needed to comply with this policy in a timely manner and free of charge.

More information is available in the Department’s Communication with Individuals with Limited English Proficiency Policy and Procedure. LEP.gov’s “I speak cards” can be used to assist with language identification.

Complaints and Grievances

If an individual believes discrimination has occurred, a grievance can be filed within 60 days of the incident by mail, phone, fax, or email. Individuals may also use the department’s Discrimination Complaint Form or contact the 504/ADA Coordinator for assistance. The Department will respond to the complaint within 120 days.

If this does not satisfactorily resolve the issue, individuals may appeal the decision. Submit appeals within 15 days of the decision. Appeals should be addressed to the 504/ADA Coordinator. Within 30 days, the Department will respond to the appeal.

Additional Resources

For more information, please see the Department’s Nondiscrimination Notice (en Español: Póliza de No Discriminación).

Office for Civil Rights

The Office for Civil Rights (OCR), is the US Department of Health and Human Services Department’s civil rights and health privacy rights law enforcement agency. OCR investigates complaints, enforces rights, promulgates regulations, develops policy and provides technical assistance and public education to ensure understanding of and compliance with nondiscrimination and health information privacy laws. If you have a discrimination complaint about an agency other than the Colorado Department of Health Care Policy and Financing, you may wish to contact the US Department of Health and Human Service Office for Civil Rights:

Office for Civil Rights
U.S. Department of Health and Human Services
1961 Stout Street
Room 08-148
Denver, CO 80294
Voice Phone: (800) 368-1019
FAX: (202) 619-3818
TDD: (800) 537-7697
Office for Civil Rights website

Contact Information

Please contact the 504/ADA Coordinator with questions or concerns:

504/ADA Coordinator
Colorado Department of Health Care Policy and Financing
303 E. 17th Avenue
Denver, CO 80203
Phone: 303-866-6010
FAX: 303-866-2828
State Relay: 711
Email: hcpf504ada@state.co.us