Contact Us

Member Contacts

We're here to help you. Did you know you can ...

Colorado PEAK Website

Apply for coverage, make changes to your account, and check the status of an application on the PEAK website. See our PEAK Guides for detailed help with common tasks.

You can also download the Health First Colorado mobile app to keep your information up to date and find a doctor or dentist right from your phone.

If you need help with a technical issue on PEAK, such as password resets, error messages, or problems with navigation you can call, chat or email the PEAK Technical Support Center:

 

If you still need help:

Get In-Person Help
In Person

For in-person help please visit your county of residence's Department of Human Services or a local application assistance site.

They can help you with:

  • Applying for Health First Colorado benefits
  • Questions about your benefits and co-payments
  • Questions or issues with bills you may be receiving
 
Get Help Via Telephone
By Phone

For help by telephone please call your county of residence's Department of Human Services or a local application assistance site.

Current Health First Colorado (Colorado's Medicaid program) members have the option to call the Member Contact Center.

Toll Free: 1-800-221-3943 | State Relay: 711| Fax: 303-866-4411

When you call you will need the member's Health First Colorado ID number, date of birth, and the last 4 digits of the member's Social Security Number.

The Member Contact Center's operational hours are Monday through Friday from 8 a.m. - 4:30 p.m. except during staff meetings on Fridays from 2:30 to 3:30 p.m. and for all state holidays.

Get Help Via Email
Online
 

For online help you can chat with an agent by logging in to PEAK and selecting "Live chat about health benefits" under Online Assistance in the top menu. Live chat is available Monday through Friday, 12:30 p.m. - 4:30 p.m.

You can also ask a question anytime by logging in to PEAK. Select Communications in the left sidebar menu, then click the Ask a Question tab. You'll see a response to your question on the Ask a Question page within seven days.

 

Provider Contacts

If you are a Provider, please see For Our Providers or contact our fiscal agent at 1-844-235-2387 from 7 a.m. to 5 p.m. Monday - Friday.

 
 

General Contacts

NOTICE: The Department's office at 1570 Grant Street is currently closed to the public due to COVID-19 concerns. Get more information.

Colorado Department of Health Care Policy & Financing
1570 Grant Street, Denver, CO 80203-1818
Phone: (303) 866-2993 - Fax: (303) 866-4411
Visit HCPF

 
Help us stop fraud!

Reporting Fraud

Help us stop fraud: Report Provider Fraud or Member Fraud.

 

Media

Media Inquiries: Contact Marc Williams

 

Colorado Open Records Act (CORA)

Alert: Due to the March 2020 Work-from-Home Executive Order issued by Governor Polis, the Department asks that CORA requests be submitted via email or portal if possible. CORA requests submitted by regular mail or fax may be delayed.

The Colorado Open Records Act (CORA) allows the public to inspect public records held by the state government. A person who wishes access to open (public) records held by this Department should send a written request by letter, fax, portal or email to:

CORA Officer
Department of Health Care Policy & Financing
1570 Grant St.
Denver, CO 80203
Fax: 303-866-3552
E-mail: kathy.snow@state.co.us

CORA Public Records Portal

The CORA Officer will respond and advise you when the requested records will be available for your inspection. Records are usually available within three days. The three-day timeframe begins when the CORA officer or custodian receives the request (see CORA FAQs for more information). You may also request a copy of the records. The following fees may apply:

  • $0.25 per page for copies
  • $20 per hour for research exceeding two hours

If, by prior arrangement, you elect to receive copies of requested documents, you may pay in advance by cash or check payable to the Department of Health Care Policy & Financing. You may pay by credit card if you create an account and submit your request through the portal. We require payment prior to receiving copies of documents.

Reference: C.R.S. Section 24-72-201, et seq.

 
 

Accessibility

Get more information about the Americans with Disabilities Act (ADA)/Section 504

 
 

Governor's Citizen Advocate

The Governor's Citizen Advocate may be able to help you resolve issues and learn about your benefits. The Governor's Citizen Advocate works closely with the Governor's office, citizens, and the Department. If you have been unable to receive the help you need through our customer service center or your case manager, please contact the Governor's Advocate.

 

Website Feedback

If you have comments about this website please see our Website Feedback form.