Attention: The Provider Services Call Center will be closed on Friday, 3/24. Eligibility verification will be available through the Provider Services Call Center virtual agent until Saturday, 3/25. All services are scheduled to resume on Monday, 3/27. We apologize for the inconvenience.
2023 Holiday Schedule
Memorial Day - Monday, May 29, 2023 - State Offices, the ColoradoPAR Program, Gainwell Technologies and DentaQuest will be closed.
Capitation cycles for managed care entities may potentially be delayed. The receipt of warrants and EFTs may potentially be delayed due to the processing at the United State Postal Service or providers’ individual banks.
|
Category |
Who To Contact |
Phone Number |
Email or Mailing Address |
|---|---|---|---|
|
Health First Colorado (Colorado's Medicaid Program)
|
Department's fiscal agent - Gainwell Technologies | 1-844-235-2387 |
The Provider Services Call Center hours: 7:00 a.m. - 5:00 p.m. MT Monday - Friday
Civic Center Plaza
1560 Broadway Street, Suite 600
Denver, CO 80202
Mail To:
P.O. Box 30
Denver, CO 80201
|
| Field Representatives | Regional Provider Support | ||
| Provider Web Portal Password Resets | Self Service resets on Web Portal | Provider Web Portal | |
| Provider Web Portal End User Training | |||
|
The following Prior Authorization Requests (PAR) types:
|
Keystone Peer Review Organization (Kepro) - ColoradoPAR: Health First Colorado Prior Authorization Request Program web page |
1-720-689-6340 Fax: 1-800-922-3508 |
Provider Issues Email: COproviderissue@kepro.com
|
|
Dental
|
DentaQuest | 1-855-225-1731 | |
| Non-Emergent Medical Transportation (NEMT) | IntelliRide | 1-855-489-4999 | Email: intelliride@transdev.com |
| Centers for Medicare and Medicaid Services (CMS) | CMS | ||
| Colorado Department of Public Health and Environment (CDPHE) | CDPHE | ||
|
Department of Human Services of Colorado (DHS) |
DHS | ||
| Division of Insurance (DOI) | DOI | ||
|
Department of Regulatory Agencies (DORA) |
DORA | ||
|
Magellan Rx Management Pharmacy Call Center |
1-800-424-5725 Fax: 1-800-424-5881 |
Email: RxNetworksDept@magellanhealth.com Paper Pharmacy Claims: Attention Paper Claims Processing P.O. Box 85042 Richmond, VA 23242 |
|
Child Health Plan Plus (CHP+) Fee-For-Service (FFS) Billing Questions |
Gainwell Technologies | 1-844-235-2387 | |
|
Automated Eligibility Status - Integrated Voice Response (IVR)
|
1-844-235-2387 | ||
| Health First Colorado Managed Care Provider Complaints | Managed Care Provider Complaint Form | ||
| Sandata | Sandata Call Center | 1-844-289-4246 |
Email: coaltevv@sandata.com Visit the Electronic Visit Verification Contacts web page for more information. |
|
|
|||
| Region | Entity, Proposals and Contracts | Contact Information for Providers | Contact Information for Health First Colorado Members |
|---|---|---|---|
| 1 |
Rocky Mountain Health Plans |
Email: raesupport@rmhp.org Phone: 1-888-282-8801 (beginning July 1, 2018) |
1-888-282-8801 Monday-Friday, 8:00 a.m. to 5:00 p.m. State Relay: 711 for callers with hearing or speech disabilities Email: customer_service@rmhp.org Live chat at: https://www.rmhp.org |
| 2 |
Northeast Health Partners |
9925 Federal Drive, Suite 100 Colorado Springs, CO 80921 Phone: 1-800-502-4191 |
1-888-502-4189 Care Coordination Line: 1-888-502-4190 Monday-Friday, 8:00 a.m. to 5:00 p.m. State Relay: 711 for callers with hearing or speech disabilities https://www.northeasthealthpartners.org |
| 3 |
Colorado Access |
Phone: 720-744-5667 |
303-368-0037 or 1-855-267-2095 (toll free) Monday-Friday, 8:00 a.m. to 5:00 p.m. State Relay: 711 for callers with hearing or speech disabilities https://www.coaccess.com |
| 4 |
Health Colorado, Inc. |
9925 Federal Drive, Suite 100 Colorado Springs, CO 80921 Phone: 1-888-502-4185 |
1-888-502-4185 Care Coordination Line: 1-888-502-4186 Monday-Friday, 8:00 a.m. to 5:00 p.m. State Relay: 711 for callers with hearing or speech disabilities https://www.healthcoloradorae.com |
| 5 |
Colorado Access |
Phone: 720-744-5667 Email: ProviderRelations@coaccess.com |
303-368-0038 (Denver County) or 1-855-384-7926 (toll free) Monday-Friday, 8:00 a.m. to 5:00 p.m. State Relay: 711 for callers with hearing or speech disabilities https://www.coaccess.com |
| 6 |
Colorado Community Health Alliance |
Phone: 303-256-1717 (local) or 1-855-627-4685 (toll free) Contact Us |
303-256-1717 or 1-855-627-4685 (toll free) Monday-Friday, 8:00 a.m. to 5:00 p.m. State Relay: 711 for callers with hearing or speech disabilities https://www.cchacares.com |
| 7 |
Colorado Community Health Alliance |
Phone: 719-598-1540 (local) or 1-855-627-4685 (toll free) Contact Us |
719-598-1540 or 1-855-627-4685 (toll free) Monday-Friday, 8:00 a.m. to 5:00 p.m. State Relay: 711 for callers with hearing or speech disabilities https://www.cchacares.com |