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Provider Contacts

2021 Holiday Schedule

Labor Day - Monday, September 6 - State Offices, DentaQuest, Gainwell Technologies and the ColoradoPAR Program will be closed.

Capitation cycles for managed care entities may potentially be delayed. The receipt of warrants and EFTs may potentially be delayed due to the processing at the United State Postal Service or providers’ individual banks.

Category

Who To Contact

Phone Number

Email or Mailing Address

Health First Colorado (Colorado's Medicaid Program)

  • Claims Submission and Billing Questions
  • Member Eligibility
  • Provider Enrollment Assistance
  • Provider Web Portal Technical Support
 Department's fiscal agent - Gainwell Technologies (formerly DXC Technology) 1-844-235- 2387

The Provider Services Call Center hours:

7:00 a.m. - 5:00 p.m. MT Monday - Friday


Gainwell Technologies office:

Civic Center Plaza
1560 Broadway Street, Suite 600
Denver, CO 80202
Mail To:
P.O. Box 30
Denver, CO 80201
Field Representatives Regional Provider Support    
Provider Web Portal Password Resets Self Service resets on Web Portal   https://colorado-hcp-portal.xco.dcs- usps.com/hcp/provider/
Provider Web Portal End User Training

Quick Guides Web Page

    

The following Prior Authorization Requests (PAR) types:

  • Audiology
  • Diagnostic Imaging
  • Durable Medical Equipment (DME) and Supplies
  • Molecular/Genetic Testing
  • Out of State Inpatient Admissions
  • Outpatient Physical and Occupational Therapy
  • Outpatient Speech Therapy
  • Pediatric Behavioral Therapy
  • Pediatric Personal Care Services (PCS)
  • Select Surgical Procedures (Aesthetic, Back, Bariatric)
  • Select Transgender Services
  • Solid Organ Transplants
  • Synagis (seasonal)
 Keystone Peer Review Organization (Kepro) - ColoradoPAR: Health First Colorado Prior Authorization Request Program web page

1-720-689-6340

Fax: 1-800-922-3508

Provider Issues Email: COproviderissue@kepro.com


Provider Training Registration Email: COproviderregistration@kepro.com

Dental

  • Dental PARs
  • Orthodontia PARs
  • Dental Billing Questions
  • Dental Claims Questions
 DentaQuest 1-855-225-1731  
Non-Emergent Medical Transportation (NEMT) IntelliRide 1-855- 489-4999 Email: intelliride@transdev.com
Centers for Medicare and Medicaid Services (CMS) CMS    
Colorado Department of Public Health and Environment (CDPHE) CDPHE    

Department of Human Services of Colorado (DHS)

DHS    
Division of Insurance (DOI) DOI    
Department of Regulatory Agencies DORA    

Prescription Drug Card System (PDCS) Pharmacy Support

  • Prescription drug prior authorizations
  • Pharmacy claim submission and Pro- DUR questions
  • 24 hours / 7 days a week
 Magellan Rx Management Pharmacy Call Center

1-800-424-5725

Fax: 1-800-424-5881

Email:

RxNetworksDept@magellanhealth.com

Paper Pharmacy Claims:
Send to:

Attention Paper Claims Processing

P.O. Box9971

Richmond, VA 23242

Child Health Plan Plus (CHP+) Billing Questions

 Colorado Access 1-888-214-1101 Provider site: https://www.chpplusproviders.com/
Automated Eligibility Status - Integrated Voice Response (IVR)
  • Eligibility and Warrant Information by touch-tone telephone
  • 24 hours / 7 days a week
   1-844-235-2387  
 
 
Regional Accountable Entity Contact Information
Region Entity, Proposals and Contracts Contact Information for Providers Contact Information for Health First Colorado Members
1

Rocky Mountain Health Plans

 Email: raesupport@rmhp.org
Phone: 1-888-282-8801 (beginning July 1, 2018)		 1-888-282-8801
Monday-Friday, 8:00 a.m. to 5:00 p.m.
State Relay: 711 for callers with hearing or speech disabilities
Email: customer_service@rmhp.org
Live chat at: https://www.rmhp.org
2

Northeast Health Partners

 9925 Federal Drive, Suite 100
Colorado Springs, CO 80921
Phone: 1-800-502-4189

Email:
COProviderRelations@beaconhealthoptions.com

    		 1-888-502-4189
    Care Coordination Line: 1-888-502-4190
    Monday-Friday, 8:00 a.m. to 5:00 p.m.
    State Relay: 711 for callers with hearing or speech disabilities
    https://www.northeasthealthpartners.org
    3

    Colorado Access

    Phone: 720-744-5667
    Email:     ProviderRelations@coaccess.com

    		 303-368-0037 or 1-855-267-2095 (toll free)
    Monday-Friday, 8:00 a.m. to 5:00 p.m.
    State Relay: 711 for callers with hearing or speech disabilities
    https://www.coaccess.com
    4

    Health Colorado, Inc.

    		 9925 Federal Drive, Suite 100
    Colorado Springs, CO 80921
    Phone: 1-800-502-4185

    Email:
    COProviderRelations@beaconhealthoptions.com

    		 1-888-502-4185
    Care Coordination Line: 1-888-502-4186
    Monday-Friday, 8:00 a.m. to 5:00 p.m.
    State Relay: 711 for callers with hearing or speech disabilities
    https://www.healthcoloradorae.com
    5

    Colorado Access

    		 Phone: 720-744-5667
    Email:     ProviderRelations@coaccess.com    		 303-368-0038 (Denver County) or 1-855-384-7926 (toll free)
    Monday-Friday, 8:00 a.m. to 5:00 p.m.
    State Relay: 711 for callers with hearing or speech disabilities
    https://www.coaccess.com
    6

    Colorado Community Health Alliance

    		 Phone: 303-256-1717 (local)
    or 1-855-627-4685 (toll free)
    Contact Us    		 303-256-1717 or 1-855-627-4685 (toll free)
    Monday-Friday, 8:00 a.m. to 5:00 p.m.
    State Relay: 711 for callers with hearing or speech disabilities
    https://www.cchacares.com
    7

    Colorado Community Health Alliance

    		 Phone: 719-598-1540 (local)
    or 1-855-627-4685 (toll free)
    Contact Us    		 719-598-1540 or 1-855-627-4685 (toll free)
    Monday-Friday, 8:00 a.m. to 5:00 p.m.
    State Relay: 711 for callers with hearing or speech disabilities
    https://www.cchacares.com