1

Provider and Care and Case Manager Contacts

2023 Holiday Schedule

Frances Xavier Cabrini Day - Monday, October 2, 2023 - State Offices will be closed. The ColoradoPAR Program, DentaQuest and Gainwell Technologies will be open.

Capitation cycles for managed care entities may potentially be delayed. The receipt of warrants and EFTs may potentially be delayed due to the processing at the United State Postal Service or providers’ individual banks.

Virtual Agent Fact Sheet      Download General Resources and Key Contacts

Category

Who To Contact

Phone Number

Email or Mailing Address

Health First Colorado (Colorado's Medicaid program)

  • Claims Submission and Billing Questions
  • Member Eligibility
  • Provider Enrollment Assistance
  • Provider Web Portal Technical Support
Department's fiscal agent - Gainwell Technologies 1-844-235-2387

The Provider Services Call Center hours:

7:00 a.m. - 5:00 p.m. MT Monday - Friday


Gainwell Technologies office:

Civic Center Plaza
1560 Broadway Street, Suite 600
Denver, CO 80202
Mail To:
P.O. Box 30
Denver, CO 80201
Field Representatives Regional Provider Support    
Provider Web Portal Password Resets Self Service resets on Web Portal   Provider Web Portal
Provider Web Portal End User Training

Quick Guides web page

   

The following Prior Authorization Requests (PAR) types:

  • Audiology
  • Diagnostic Imaging
  • Durable Medical Equipment (DME) and Supplies
  • Molecular/Genetic Testing
  • Out of State Inpatient Admissions
  • Outpatient Physical and Occupational Therapy
  • Outpatient Speech Therapy
  • Pediatric Behavioral Therapy
  • Pediatric Home Health
  • Pediatric Personal Care Services (PCS)
  • Select Surgical Procedures (Aesthetic, Back, Bariatric)
  • Select Transgender Services
  • Solid Organ Transplants
  • Synagis (seasonal)
Keystone Peer Review Organization (Kepro) - ColoradoPAR: Health First Colorado Prior Authorization Request Program web page

1-720-689-6340

Fax:

1-800-922-3508

Provider Issues Email: COproviderissue@kepro.com


Provider Training Registration Email: COproviderregistration@kepro.com

Dental

  • Dental PARs
  • Orthodontia PARs
  • Dental Billing Questions
  • Dental Claims Questions
DentaQuest 1-855-225-1731  
Non-Emergent Medical Transportation (NEMT) IntelliRide 1-855-489-4999 Email: intelliride@transdev.com
Centers for Medicare and Medicaid Services (CMS) CMS    
Colorado Department of Public Health and Environment (CDPHE) CDPHE    

Department of Human Services of Colorado (DHS)

DHS    
Division of Insurance (DOI) DOI    

Department of Regulatory Agencies (DORA)

DORA    

 Pharmacy Support

  • Prescription drug prior authorizations
  • Pharmacy claim submission and Pro- DUR questions
  • 24 hours / 7 days a week
Magellan Rx Management Pharmacy Call Center

1-800-424-5725

Fax:

1-800-424-5881

Email:

RxNetworksDept@magellanhealth.com

Paper Pharmacy Claims:
Send to:

Attention Paper Claims Processing

P.O. Box 85042

Richmond, VA 23242

Child Health Plan Plus (CHP+) Fee-For-Service (FFS) Billing Questions

Gainwell Technologies 1-844-235-2387  
Health First Colorado Managed Care Provider Complaints     Managed Care Provider Complaint Form
Sandata Sandata Call Center 1-844-289-4246

Email: coaltevv@sandata.com

Visit the Electronic Visit Verification Contacts web page for more information.

 
 
Regional Accountable Entity Contact Information
Region Entity, Proposals and Contracts Contact Information for Providers Contact Information for Health First Colorado Members
1

Rocky Mountain Health Plans

Email: raesupport@uhc.com
Phone: 1-800-421-6204
1-888-282-8801
Monday-Friday, 8:00 a.m. to 5:00 p.m.
State Relay: 711 for callers with hearing or speech disabilities
Email: rmhp_member_services@uhc.com
2

Northeast Health Partners

9925 Federal Drive, Suite 100
Colorado Springs, CO 80921
Phone: 1-800-502-4191

Email:
COProviderRelations@beaconhealthoptions.com

1-888-502-4189
Care Coordination Line: 1-888-502-4190
Monday-Friday, 8:00 a.m. to 5:00 p.m.
State Relay: 711 for callers with hearing or speech disabilities
https://www.northeasthealthpartners.org
3

Colorado Access

Phone: 720-744-5667
Email:
ProviderRelations@coaccess.com

303-368-0037 or 1-855-267-2095 (toll free)
Monday-Friday, 8:00 a.m. to 5:00 p.m.
State Relay: 711 for callers with hearing or speech disabilities
https://www.coaccess.com
4

Health Colorado, Inc.

9925 Federal Drive, Suite 100
Colorado Springs, CO 80921
Phone: 1-888-502-4185

Email:
COProviderRelations@beaconhealthoptions.com

1-888-502-4185
Care Coordination Line: 1-888-502-4186
Monday-Friday, 8:00 a.m. to 5:00 p.m.
State Relay: 711 for callers with hearing or speech disabilities
https://www.healthcoloradorae.com
5

Colorado Access

Phone: 720-744-5667
Email:
ProviderRelations@coaccess.com
303-368-0038 (Denver County) or 1-855-384-7926 (toll free)
Monday-Friday, 8:00 a.m. to 5:00 p.m.
State Relay: 711 for callers with hearing or speech disabilities
https://www.coaccess.com
6

Colorado Community Health Alliance

Phone: 303-256-1717 (local)
or 1-855-627-4685 (toll free)
Contact Us
303-256-1717 or 1-855-627-4685 (toll free)
Monday-Friday, 8:00 a.m. to 5:00 p.m.
State Relay: 711 for callers with hearing or speech disabilities
https://www.cchacares.com
7

Colorado Community Health Alliance

Phone: 719-598-1540 (local)
or 1-855-627-4685 (toll free)
Contact Us
719-598-1540 or 1-855-627-4685 (toll free)
Monday-Friday, 8:00 a.m. to 5:00 p.m.
State Relay: 711 for callers with hearing or speech disabilities
https://www.cchacares.com