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Electronic Visit Verification Contacts

PathwayMethodPurposePrepare Before
Contacting
Expected Initial
Response Time
Provider Services Call Center1-844-235-2387Provider billing or claims processing questions

Review EVV Program Manual section:

Provider Medicaid ID, ICN, and Visit ID information

As soon as connected
EVV Help Desk1-855-871-8780 / COCustomerCare@sandata.comUsing State EVV Solution, interfacing Provider Choice Systems, Sandata trainings, EVV accountsNothing neededPhone: As soon as connected 

Email: within two business days
HCPF EVV InboxEVV Inbox FormDepartment approval of Live-in Caregiver exemption, Policy and Program answers, Escalations from other support methodsLive-in Caregiver Documentation for review, Help Desk documentation (Call number, who you talked to, etc.)Within a week

Other Resources

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