Electronic Visit Verification Contacts

Pathway Method Purpose Prepare Before
Contacting
Expected Initial
Response Time

EVV Help Desk

1-855-871-8780 / COCustomerCare@sandata.com

Using State EVV Solution, interfacing Provider Choice Systems, Sandata trainings, EVV accounts

Nothing needed

Phone: As soon as connected 

Email: within two business days

Gainwell Technologies (Billing) Help Desk 1-844-235-2387

Provider billing or claims processing questions

Review EVV Program Manual section:

Provider Medicaid ID, ICN, and Visit ID information

As soon as connected

HCPF EVV Inbox

EVV@state.co.us

Dept. approval of Live-in Caregiver exemption, Policy and Program answers, Escalations from other support methods

Live-in Caregiver Documentation for review, Help Desk documentation (Call number, who you talked to, etc.)

Within a week

Stakeholder Feedback

Complete EVV Feedback Form
OR contact
Jordan Larson, EVV Policy
303-866-3580
Mon-Fri 8 am - 4 pm

Allow members, caregivers, and stakeholders to provide the Department with feedback
related to EVV
Nothing needed

Within a week

Other Resources