| Pathway | Method | Purpose | Prepare Before Contacting | Expected Initial Response Time |
| Provider Services Help Desk | Various | Provider billing or claims processing questions | Review EVV Program Manual section: | As soon as connected |
| EVV Help Desk | 1-855-871-8780 / COCustomerCare@sandata.com | Using State EVV Solution, interfacing Provider Choice Systems, Sandata trainings, EVV accounts | Nothing needed | Phone: As soon as connected Email: within two business days |
| HCPF EVV Inbox | EVV Inbox Form | Department approval of Live-in Caregiver exemption, Policy and Program answers, Escalations from other support methods | Live-in Caregiver Documentation for review, Help Desk documentation (Call number, who you talked to, etc.) | Within a week |
Other Resources
- Those utilizing Provider Choice Systems, should contact Sandata Call Center at 844-289-4246 or coaltevv@sandata.com
- How to Update Provider Email Address with Gainwell Technologies
- Subscribe to the EVV Newsletter (Complete the subscription information, select Electronic Visit Verification Stakeholder Group and submit.)
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