| Pathway | Method | Purpose | Prepare Before Contacting |
Expected Initial Response Time |
| Provider Services Call Center | 1-844-235-2387 | Provider billing or claims processing questions |
Review EVV Program Manual section: |
As soon as connected |
|
EVV Help Desk |
1-855-871-8780 / COCustomerCare@sandata.com |
Using State EVV Solution, interfacing Provider Choice Systems, Sandata trainings, EVV accounts |
Nothing needed |
Phone: As soon as connected |
|
HCPF EVV Inbox |
Department approval of Live-in Caregiver exemption, Policy and Program answers, Escalations from other support methods |
Live-in Caregiver Documentation for review, Help Desk documentation (Call number, who you talked to, etc.) |
Within a week |
|
| Stakeholder Feedback |
Complete EVV Feedback Form |
Members, caregivers, and stakeholders can provide the Department with feedback related to EVV, i.e. website, technical issues, systems issues, general questions, or comments |
Nothing needed |
Within a week |
Other Resources
- Those utilizing Provider Choice Systems, should contact Sandata Call Center at 844-289-4246 or coaltevv@sandata.com
- How to Update Provider Email Address with Gainwell Technologies
- Subscribe to the EVV Newsletter (Complete the subscription information, select Electronic Visit Verification Stakeholder Group and submit.)