Electronic Visit Verification
Electronic Visit Verification (EVV) is a technology used to verify that home or community-based service visits occur. The purpose of EVV is to ensure that services are delivered to members and that providers only bill for services rendered.
In Colorado, EVV has been mandatory since August 3, 2020
If you provide services that require EVV and have not yet enrolled, you MUST complete enrollment immediately to avoid potential denied claims!
What's New with EVV
Visit Welcome Access Update website
Providers who have completed training and now need a Welcome Kit must contact Sandata Support to obtain it.
Accessing eTrac to download the Welcome Kit is currently unavailable. Sandata is actively working to resolve this issue, and we appreciate your patience during this temporary outage.
To request your Welcome Kit, please reach out to Sandata Support.
View Operational Memo OM 25-068 Temporary Pause of the Provider Portal EVV Exemption Process for Live-in Caregivers - November 5, 2025
The purpose of this Operational Memo is to inform billing providers, caregivers, and Medicaid members of a temporary pause in the Electronic Visit Verification (EVV) exemption process for live-in caregivers in the Gainwell Provider Web Portal. This pause is intended to reduce administrative burden while the Department of Health Care Policy and Financing (HCPF) works with stakeholders to refine and improve the EVV exemption solution.
This memo supersedes guidance issued in Operational Memo 25-008
Please consider providing your user experience feedback by sending an email to evv@state.co.us
There’s more to come! Get updates when you subscribe to the EVV Newsletters and don’t forget to attend the EVV Stakeholder Meetings.