Find information and tools for the implementation of an EVV Solution for either State EVV Solution or Provider Choice Systems.
State EVV Solution Provider Choice Systems Questions
State EVV Solution
If you have chosen to use the State EVV Solution, this section will provide information and tools for your implementation. If you would prefer to use the Provider Choice System, you can visit the Provider Choice Systems section below.
For general information about the requirement for Electronic Visit Verification (EVV), visit our EVV Overview page
Tools for State EVV Solution
Credential Access (eTrac)
Provider Portal Access
Download the Sandata Mobile Connect - SMC (Sandata EVV Caregiver App) | For iPhone | For Android
State EVV Solution Readiness Checklist
- Sign up and complete training (See Training Section below)
- Receive credentials to your email address
- Ensure you have a current email address to receive credentials. See How to Update Provider Email Address at Gainwell Technologies for more information.
- Ensure you have a current email address to receive credentials. See How to Update Provider Email Address at Gainwell Technologies for more information.
- Share information about EVV technology and training with employees and members
- Begin having your caregivers record visits for services that require an EVV
- EVV Program Manual - view a complete list of EVV Required Service Types
- Caregiver Guide Mobile Application Guide
- Caregiver Guide Mobile Application Setup
- Caregiver Guide Telephony
- Optional: Create schedules for your employees
- The Scheduling Module is an optional feature in the State EVV Solution
- Allows agencies to provide caregivers with their upcoming visit schedule
- Allows caregivers using the mobile application to select from available schedules
- Allows the agency to communicate in advance with members for upcoming services
- Provides benefit to agencies that currently do not have a scheduling system
- Allows proactive alerting of missed or late service visits
Training for the State Solution
Register for State Solution Provider Training - This training is intended for State Solution Providers ONLY and all registration information will be verified prior to the training. Colorado CODE: coevvprovider
This training is intended for State EVV Solution Providers ONLY and all registration information will be verified prior to the training.
- Training is free and mandatory
- Credentials for the State EVV System or Data Aggregator release within two days of training completion
- Department's EVV vendor offering Train-the-Trainer model for agencies
- Self-paced training is for providers using the State EVV Solution and providers using an alternate EVV system
Training Resources
- EVV Agency Provider Participant Training Guide - June 2020
- EVV Self-Paced Training Supplemental - December 2019
- EVV Training Supplemental Materials Guide - September 2019
EVV Technologies
The Department has subcontracted with Sandata Technologies for the State EVV Solution. The State Solution utilizes three EVV technologies: mobile application (MVV), telephony (TVV), and a provider web portal.
Mobile Application Verification (MVV)
- A GPS enabled mobile application downloaded on a smartphone or tablet from the Google Play store (Android) or App store (iOS)
- Collects location when a caregiver clocks-in/clocks-out (No continual location reporting)
- Caregivers log in with unique Sandata ID or email address
- Available in English, Spanish, Somali, Russian, Chinese Mandarin, and Arabic Egyptian
- The Department does not provide technology to utilize MVV
- State EVV Solution application will work in rural areas or telephony can be used
- MVV will automatically switch to Disconnected Mode when smartphone or tablet is not connected to a network
- EVV data will be saved for a later transmission when the caregiver logs-in and network connectivity (cellular or wi-fi) is established
Telephony Visit Verification (TVV)
- Each provider ID has two toll-free, multi-language numbers that will be provided by Sandata upon receiving credentials
- Both numbers are accessible 24 hours a day, 7 days a week
- Non-GPS option
- Client phone is preferred for TVV, but not required
- Member identified by Sandata Client ID
- Caregivers identified by Sandata ID
Provider Portal
- Used to view visits and perform visit maintenance (addressing exceptions and errors), manual entries, and administrative tasks.
Provider Choice System
If you have chosen to use a Provider Choice System, this section will provide information and tools for your implementation. By selecting a Provider Choice System, you will contract with a vendor of your choice. If you would prefer to use the State EVV Solution, you can visit the State EVV Solution section above.
Here is a list of vendors who have interfaced with Sandata in Colorado or other states. Interface time may be reduced by choosing a vendor from this list. If you select a vendor from the Vendors who have connected to Sandata list, this means they have already connected to Sandata in Colorado before and precludes you from interface testing. This means you can request production credentials for the data aggregator and don’t need to set up or perform interface testing. The Department does not endorse any vendor or recommend using a vendor from this list.
For general information about the requirement for Electronic Visit Verification (EVV), visit our EVV Overview page
Tools for EVV Provider System
Vendor Access (eTrac)
Data Aggregator Access (Read Only)
Provider Choice System Readiness Checklist
- Choose a Vendor
- Choose a vendor to contract with. See our list of vendors for more details if you have not yet chosen a vendor.
- Review technical specifications with your selected vendor:
- Technical Specifications Documents
As part of the Colorado Choice EVV program, providers who will be utilizing a third-party EVV vendor will receive two documents with instructions for interfacing with the Sandata Aggregator and are encouraged to review them:
- Document 1 - Requirement Specification for Receipt of Alternate Electronic Visit Verification Systems Data (altEVV)
This is the first document, which contains the generic specification that documents the requirements for using the Sandata Real time Interface (part of the Open EVV Series of Interface), for receiving information from third-party EVV Vendors into the Sandata Aggregator. This interface includes clients, employees, visits, and their associated calls as well as the ability to send data related to visit modifications.
- Document 2 - Colorado HCPF Third Party EVV - Companion Guide (Addendum) to Alternate EVV System Specification - June 2021
This is the second document which is intended to outline the requirements specific to the State of Colorado’s EVV program. This document will define all required fields and data to be sent as defined within program policy as well as the expected values specific to Colorado.
- Document 1 - Requirement Specification for Receipt of Alternate Electronic Visit Verification Systems Data (altEVV)
- Additional Resources
- Sandata Alternative EVV Error Handling Reference Guide-v01 - March 2021
This document is an additional resource.
- Sandata Alternative EVV Error Handling Reference Guide-v01 - March 2021
- Technical Specifications Documents
- Provider Choice User Training for the Aggregator
- Training is free and recommended for Medicaid Provider Agencies using a Provider Choice System
- Aggregator training is available to start now, and can be completed before or after interface testing.
- Register for Provider Choice System Training - This training is intended for Provider Choice System Providers only
- EVV Self-Paced Training Supplemental - December 2019
- Setup Interface Testing with Sandata
- You and your selected vendor reach out to Sandata to begin Interface process
- We recommend you email the Sandata call center and your vendor together for easier tracking
- Sandata Call Center contact information: 844-289-4246 or coaltevv@sandata.com
- For general questions, contact Sandata at CoCustomerCare@sandata.com
- We recommend you email the Sandata call center and your vendor together for easier tracking
- Sandata will create an account to support testing
- Sandata will send a testing guide and checklist to your selected vendor
- You and your selected vendor reach out to Sandata to begin Interface process
- Interface Testing
- Test files will be uploaded and checklist completed by your selected vendor
- If unsuccessful, the checklist will be marked with erroneous files and scenarios and sent back
- Your selected vendor will correct and errors and resubmit the checklist until all errors and corrected
- Your selected vendor will correct and errors and resubmit the checklist until all errors and corrected
- Test files will be uploaded and checklist completed by your selected vendor
- Production
- Your selected vendor and Sandata both confirm testing is successfully completed
- Sandata requests a Go Live date from you
- Go Live date is the date you choose to begin using your Provider Choice System
- Go Live date is the date you choose to begin using your Provider Choice System
- Sandata sends credentials to you
- Your selected vendor and Sandata both confirm testing is successfully completed
Questions
For questions using State EVV Solution, interfacing Provider Choice Systems, Sandata trainings, EVV accounts
Phone: 855-871-8780
Email: cocustomercare@sandata.com