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Electronic Visit Verification Solution Information

Find information and tools for the implementation of an EVV Solution for either State EVV Solution or Provider Choice Systems.

 

State EVV Solution     Provider Choice EVV System     Questions
 

EVV Enrollment Requirements

Providers must be enrolled in EVV and confirm whether EVV applies to their enrolled services prior to implementing an EVV system. EVV-required services are identified on the EVV Program Manual page.

EVV Enrollment Status

Providers are responsible for confirming their EVV enrollment status.

To verify EVV enrollment:

  • Contact Sandata Support to confirm whether the provider is established in the EVV system using the billing provider ID.

If Sandata confirms EVV enrollment:

  • Providers may proceed with selecting an EVV solution (State EVV Solution or Provider Choice system) and completing applicable setup steps.

If Sandata cannot confirm EVV enrollment:

  • The provider may need to complete or update EVV enrollment.
  • Download the EVV Attestation Form from the Provider Forms webpage.
  • Follow the form instructions and submit the completed form through the Provider Web Portal.


Important:
Failure to complete EVV enrollment when required may result in:

  • Delays in EVV system access
  • Claims payment issues
  • EVV non-compliance

After enrollment:
Providers will receive written notification with information related to EVV enrollment and EVV system setup.
 

State EVV Solution

Colorado’s EVV program uses a hybrid model that allows providers to choose either the State EVV Solution or a third-party EVV system (Provider Choice).

Providers using the State EVV Solution can find information and tools related to implementation in this section.

For general information about the requirement for Electronic Visit Verification (EVV), visit our EVV Overview page.


Tools for State EVV Solution

The following tools and resources are available to support providers using the State EVV Solution. These tools support EVV visit capture, visit maintenance, and access to EVV-related information.

Provider EVV Portal Access

Download the Sandata Mobile Connect - SMC (Sandata EVV Caregiver App)  |  For iPhone  |  For Android


State EVV Solution Readiness Checklist

Providers using the State EVV Solution should complete the following readiness activities:

  1. Complete training (See Training Section below)
     
  2. Contact Sandata Support to request State EVV Solution Welcome Kit, onboarding materials and credential information
  3. Share EVV technology and training information with caregivers and members as applicable.
     
  4. Begin recording visits using the State EVV Solution for services that require EVV. Refer to the EVV Program Manual for a complete list of EVV-required service types.
     
  5. Review caregiver resources, as applicable:
    1. EVV Program Manual - view a complete list of EVV Required Service Types
    2. Caregiver Guide Mobile Application Guide
    3. Caregiver Guide Mobile Application Setup
    4. Caregiver Guide Telephony
    5. Optional: Scheduling Module (Not required for EVV compliance)
      1. The Scheduling Module is an optional feature in the State EVV Solution
        1. Supports scheduling and communication of upcoming visits between agencies, caregivers, and members
        2. Allows caregivers using the mobile application to view scheduled visits
        3. Supports proactive identification of missed or late visits
      2. Training for the Scheduling Module is available through the Sandata Learning Management System (LMS) and requires a Sandata user login.
        (Use of the Scheduling Module is not required for EVV compliance.)


Training for the State EVV Solution

Providers using the State EVV Solution are required to complete EVV training prior to using the system.

State EVV Solution Provider Training  

  • This training is intended for providers using the State EVV Solution
  • Training is provided at no cost
  • Training supports agency-level implementation and ongoing use of the State EVV Solution, including a Train-the-Trainer model

System Access, Welcome Kit, and Credentials

  • Providers who have completed required training and need State EVV Solution onboarding materials, including the Welcome Kit, must contact Sandata Support.
  • Information related to system setup and credentials is provided through Sandata following training completion.

Training Verification

  • If prior State EVV Solution training completion can be confirmed by Sandata, additional training is not required.

Training Resources


EVV Technologies

The Department of Health Care Policy and Financing (HCPF) has subcontracted with Sandata Technologies for the State EVV Solution. The State EVV Solution utilizes three EVV technologies: mobile application (MVV), telephony (TVV), and a provider web portal.

Mobile Application Verification (MVV)

  • A GPS enabled mobile application downloaded on a smartphone or tablet from the Google Play store (Android) or App store (iOS)
  • Collects location when a caregiver clocks-in/clocks-out (No continual location reporting)
  • Caregivers log in with unique Sandata ID or email address
  • Available in English, Spanish, Somali, Russian, Chinese Mandarin, and Arabic Egyptian
  • HCPF does not provide technology to utilize MVV
  • State EVV Solution application will work in rural areas or telephony can be used
  • MVV will automatically switch to Disconnected Mode when smartphone or tablet is not connected to a network
  • EVV data will be saved for a later transmission when the caregiver logs-in and network connectivity (cellular or wi-fi) is established

Telephony Visit Verification (TVV)

  • Each provider ID has two toll-free, multi-language numbers that will be provided by Sandata upon receiving credentials
  • Both numbers are accessible 24 hours a day, 7 days a week
  • Non-GPS option
  • Client phone is preferred for TVV, but not required
  • Member identified by Sandata Client ID
  • Caregivers identified by Sandata ID

Provider EVV Portal

  • Used to view visits and perform visit maintenance (addressing exceptions and errors), manual entries, and administrative tasks.

 

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Provider Choice EVV System

Providers selecting a Provider Choice EVV system are responsible for adopting and maintaining a compliant EVV system that meets Colorado EVV requirements and supports EVV-to-claims matching. This includes the accurate transmission of required EVV data, such as visit, member, and caregiver information, to the State’s EVV aggregator.

Technical requirements and data standards are defined in the official EVV Technical Specification documents. Providers are responsible to work directly with their EVV vendor and follow current HCPF and vendor guidance related to interfacing and ongoing EVV compliance.

If you have chosen to use a Provider Choice EVV System, this section will provide information and tools for your implementation. By selecting a Provider Choice EVV System, you will contract with a vendor of your choice. If you would prefer to use the State EVV Solution, you can visit the State EVV Solution section above.

Here is a list of vendors who have interfaced with Sandata in Colorado or other states. Interface time may be reduced by choosing a vendor from this list. If you select a vendor from the Vendors who have connected to Sandata list, this means they have already connected to Sandata in Colorado before and precludes you from interface testing. This means you can request production credentials for the data aggregator and don’t need to set up or perform interface testing. HCPF does not endorse any vendor or recommend using a vendor from this list.

For general information about the requirement for Electronic Visit Verification (EVV), visit our EVV Overview page
 

Tools for Provider Choice EVV System

Data Aggregator Access (Read Only)
 

Provider Choice EVV System Readiness Checklist

  1. Choose a Vendor
    • Choose a vendor to contract with. See our list of vendors for more details if you have not yet chosen a vendor.
    • Review technical specifications with your selected vendor:
       
      • Technical Specifications Documents
        As part of the Colorado Choice EVV program, providers who will be utilizing a third-party EVV vendor will receive two documents with instructions for interfacing with the Sandata Aggregator and are encouraged to review them:
         
      • Additional Resources
  2. Provider Choice User Training for the Provider EVV Portal (Data Aggregator)
  3. Setup Interface Testing with Sandata
    • You and your selected vendor must contact Sandata to begin the Interface process
    • Sandata will create an account to support testing
    • Sandata will send a testing guide and checklist to your selected vendor
       
  4. Interface Testing
    • Test files will be uploaded and checklist completed by your selected vendor
    • If unsuccessful, the checklist will be marked with erroneous files and scenarios and sent back
      • Your selected vendor will correct and errors and resubmit the checklist until all errors and corrected
         
  5. Production
    • Your selected vendor and Sandata both confirm testing is successfully completed
    • Sandata requests a Go Live date from you
      • Go Live date is the date you choose to begin using your Provider Choice System
    • Sandata sends credentials to you

 

Questions

For questions using State EVV Solution, interfacing Provider Choice Systems, Sandata trainings, EVV accounts

Phone: 855-871-8780
Email: cocustomercare@sandata.com
Submit a Ticket: Sandata on Demand

 

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