Electronic Visit Verification Solution Information

Find information and tools for the implementation of an EVV Solution for either State EVV Solution or Provider Choice Systems.

State EVV Solution     Provider Choice Systems     Questions

State EVV Solution

If you have chosen to use the State EVV Solution, this section will provide information and tools for your implementation. If you would prefer to use the Provider Choice System, you can visit the Provider Choice Systems section below.

For general information about the requirement for Electronic Visit Verification (EVV), visit our EVV Overview page

Tools for State EVV Solution

Credential Access (eTrac)

Provider Portal Access

Download the Sandata Mobile Connect - SMC (Sandata EVV Caregiver App)  |  For iPhone  |  For Android

State EVV Solution Readiness Checklist

1. Sign up and complete training (See Training Section below)
    
2. Receive credentials to your email address 
   • Ensure you have a current email address to receive credentials. See How to Update Provider Email Address at Gainwell Technologies for more information.
      
3. Share information about EVV technology and training with employees and members
    
4. Begin having your caregivers record visits for services that require an EVV
   • EVV Program Manual - view a complete list of EVV Required Service Types
   • Caregiver Guide Mobile Application Guide
   • Caregiver Guide Mobile Application Setup
   • Caregiver Guide Telephony

• Optional: Create schedules for your employees
  • The Scheduling Module is an optional feature in the State EVV Solution
  • Allows agencies to provide caregivers with their upcoming visit schedule
  • Allows caregivers using the mobile application to select from available schedules
  • Allows the agency to communicate in advance with members for upcoming services
  • Provides benefit to agencies that currently do not have a scheduling system
  • Allows proactive alerting of missed or late service visits

Training for the State Solution

Register for State Solution Provider Training - This training is intended for State Solution Providers ONLY and all registration information will be verified prior to the training. 
Colorado CODE: coevvprovider

This training is intended for State EVV Solution Providers ONLY and all registration information will be verified prior to the training.

• Training is free and mandatory
• Credentials for the State EVV System or Data Aggregator release within two days of training completion
• Department's EVV vendor offering Train-the-Trainer model for agencies
• Self-paced training is for providers using the State EVV Solution and providers using an alternate EVV system

Training Resources

• EVV Agency Provider Participant Training Guide
• EVV Self-Paced Training Supplemental
• EVV Training Supplemental Materials Guide

EVV Technologies

The Department has subcontracted with Sandata Technologies for the State EVV Solution. The State Solution utilizes three EVV technologies: mobile application (MVV), telephony (TVV), and a provider web portal.

Mobile Application Verification (MVV)

• A GPS enabled mobile application downloaded on a smartphone or tablet from the Google Play store (Android) or App store (iOS)
• Collects location when a caregiver clocks-in/clocks-out (No continual location reporting)
• Caregivers log in with unique Sandata ID or email address
• Available in English, Spanish, Somali, Russian, Chinese Mandarin, and Arabic Egyptian
• The Department does not provide technology to utilize MVV
• State EVV Solution application will work in rural areas or telephony can be used
• MVV will automatically switch to Disconnected Mode when smartphone or tablet is not connected to a network
• EVV data will be saved for a later transmission when the caregiver logs-in and network connectivity (cellular or wi-fi) is established

Telephony Visit Verification (TVV)

• Each provider ID has two toll-free, multi-language numbers that will be provided by Sandata upon receiving credentials
• Both numbers are accessible 24 hours a day, 7 days a week
• Non-GPS option
• Client phone is preferred for TVV, but not required
• Member identified by Sandata Client ID
• Caregivers identified by Sandata ID

Provider EVV Portal

• Used to view visits and perform visit maintenance (addressing exceptions and errors), manual entries, and administrative tasks.

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Provider Choice System

If you have chosen to use a Provider Choice System, this section will provide information and tools for your implementation. By selecting a Provider Choice System, you will contract with a vendor of your choice. If you would prefer to use the State EVV Solution, you can visit the State EVV Solution section above.

Here is a list of vendors who have interfaced with Sandata in Colorado or other states. Interface time may be reduced by choosing a vendor from this list. If you select a vendor from the Vendors who have connected to Sandata list, this means they have already connected to Sandata in Colorado before and precludes you from interface testing. This means you can request production credentials for the data aggregator and don’t need to set up or perform interface testing. The Department does not endorse any vendor or recommend using a vendor from this list.

For general information about the requirement for Electronic Visit Verification (EVV), visit our EVV Overview page
 

Tools for EVV Provider System

Vendor Access (eTrac)

Data Aggregator Access (Read Only)
 

Provider Choice System Readiness Checklist

1. Choose a Vendor
   • Choose a vendor to contract with. See our list of vendors for more details if you have not yet chosen a vendor.
   • Review technical specifications with your selected vendor:
      
     • Technical Specifications Documents
       As part of the Colorado Choice EVV program, providers who will be utilizing a third-party EVV vendor will receive two documents with instructions for interfacing with the Sandata Aggregator and are encouraged to review them:
        
       • Document 1 - Requirement Specification for Receipt of Alternate Electronic Visit Verification Systems Data (altEVV) 
         This is the first document, which contains the generic specification that documents the requirements for using the Sandata Real time Interface (part of the Open EVV Series of Interface), for receiving information from third-party EVV Vendors into the Sandata Aggregator. This interface includes clients, employees, visits, and their associated calls as well as the ability to send data related to visit modifications.
          
       • Document 2 - Colorado HCPF Third Party EVV - Companion Guide (Addendum) to Alternate EVV System Specification
         This is the second document which is intended to outline the requirements specific to the State of Colorado’s EVV program. This document will define all required fields and data to be sent as defined within program policy as well as the expected values specific to Colorado.
          
     • Additional Resources
       • Sandata Alternative EVV Error Handling Reference Guide
         This document is an additional resource.
          
2. Provider Choice User Training for the Aggregator (Provider EVV Portal)
   • Training is free and recommended for Medicaid Provider Agencies using a Provider Choice System
   • Aggregator training is available to start now, and can be completed before or after interface testing.
      
     • Register for Provider Choice System Training - This training is intended for Provider Choice System Providers only
     • EVV Self-Paced Training Supplemental
        
3. Setup Interface Testing with Sandata
   • You and your selected vendor contact Sandata to begin the Interface process
     • We recommend you email the Sandata call center and your vendor together for easier tracking
        
     • Sandata Call Center contact information: 844-289-4246 or coaltevv@sandata.com
        
     • For general questions, contact Sandata at CoCustomerCare@sandata.com
        
   • Sandata will create an account to support testing
      
4. Interface Testing
   • The vendor will complete testing at their own pace in the Vendor Self-Registration Portal
      
   • Vendors must pass all required test scenarios
      
5. Production
   • Once a vendor passes testing, the vendor can request production credentials for the provider
      
   • The provider will receive an email notifying them that their vendor is certified to send data to the aggregator
      
   • The provider will receive instructions on the next steps including training, if not already completed

Questions

For questions using State EVV Solution, interfacing Provider Choice Systems, Sandata trainings, EVV accounts

Phone: 855-871-8780
Email: cocustomercare@sandata.com

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