What is the Colorado Prior Authorization Request Program?
Acentra administers the Department of Health Care Policy & Financing (the Department) fee-for-service Utilization Management (UM) program for select outpatient benefits, services, supplies, out-of-state inpatient hospital services, the Inpatient Hospital Review Program (IHRP), and select Physician Administered Drugs (PADs) under the umbrella of ColoradoPAR Program.
Through a competitive Invitation to Negotiate process, the Department selected Acentra (formerly Kepro) to administer the fee-for-service UM program for outpatient benefits, services and supplies, out-of-state inpatient services and the Inpatient Hospital Review Program, under the umbrella of the ColoradoPAR program.
Acentra PAR Login Portal & Registration
|Acentra Provider Contacts
|Registration Technical Issues
|Registration for Acentra’s Provider Portal, Atrezzo
|Questions for UM vendor or PAR process
|Acentra Customer Service Line
|Acentra Provider Fax Line
|(800) 922-3508 (toll free)
|For an escalated concern or issue
|Acentra's Provider Inbox first
|If Acentra is unable to address the concern or issue, please escalate your email to the UM Inbox
|HCPF Policy questions or assistance
|For questions about the PDN Rule and/or PDN Benefit or Policy, please contact the Office of Community Living PDN Benefit Management Team
|Home Health questions
|Other Vendor Contacts
|Intelliride (NEMT and NMT)
|Child Health Plan Plus (CHP+)
|A request for assistance can be escalated via email
|Member Contact Center
|(800) 221-3943 / State Relay: 711