Upcoming State Office Closures
State offices will be closed on the following dates:
- Veterans Day, Monday, November 11, 2024
- Thanksgiving, Thursday, November 28, 2024
- Christmas Day, Wednesday, December 25, 2024
ANNOUNCEMENT - October 4, 2024
Due to systems capabilities, the go-live date for the process change for Adult Long-Term Home Health services will be pushed back from October 7, 2024 to October 14, 2024.
A new Operational Memo HCPF OM 24-049 issued October 3, 2024 outlines these adjustments and supersedes the previous memo OM 24-045.
View Adult LTHH PAR Process Q&A document
What is the Colorado Prior Authorization Request Program?
Acentra administers the Department of Health Care Policy & Financing (the Department) fee-for-service Utilization Management (UM) program for select outpatient benefits, services, supplies, out-of-state inpatient hospital services, the Inpatient Hospital Review Program (IHRP), and select Physician Administered Drugs (PADs) under the umbrella of ColoradoPAR Program.
Through a competitive Invitation to Negotiate process, the Department selected Acentra (formerly Kepro) to administer the fee-for-service UM program for outpatient benefits, services and supplies, out-of-state inpatient services and the Inpatient Hospital Review Program, under the umbrella of the ColoradoPAR program. For additional information, please review the Provider Manual.
Acentra PAR Login Portal and Registration
Contact Information
Contact Information
| CATEGORY | ISSUE | CONTACT INFO |
|---|---|---|
| Acentra Provider Contacts | Registration Technical Issues | coproviderregistration@acentra.com |
| Registration for Acentra’s Provider Portal, Atrezzo | coproviderregistration@acentra.com | |
| Questions for UM vendor or PAR process | coproviderregistration@acentra.com | |
| Acentra Customer Service Line | (720) 689-6340 | |
| Acentra Provider Fax Line | (800) 922-3508 (toll free) | |
| For an escalated concern or issue | Acentra's Provider Inbox first | coproviderissue@acentra.com |
| If Acentra is unable to address the concern or issue, please escalate your email to the UM Inbox | HCPF_UM@state.co.us | |
| HCPF Contacts | HCPF Policy questions or assistance | hcpf_benefitsupport@state.co.us |
| For questions about the PDN Rule and/or PDN Benefit or Policy, please contact the Office of Community Living PDN Benefit Management Team | homehealth@state.co.us | |
| Home Health questions | homehealth@state.co.us | |
| Other Vendor Contacts | Gainwell | Provider Contacts |
| RAEs | Provider Contacts | |
| Delta Dental | Provider Contacts | |
| Intelliride (NEMT and NMT) | Provider Contacts | |
| Child Health Plan Plus (CHP+) | Provider Contacts | |
| Case Management | Provider Contacts | |
| Member Contact Center | (800) 221-3943 / State Relay: 711 |