Upcoming State Office Closures
State offices will be closed on the following dates:
- Memorial Day - May 26, 2025
- Juneteenth - June 19, 2025
- Independence Day - July 4, 2025
ANNOUNCEMENT
April 14, 2025
Health First Colorado and Acentra Health are announcing the opening of the 2025 Annual Provider Satisfaction Survey for all our providers. This survey will be live on April 14th, 2025, and will remain open until May 30th,2025. Consider filling out the survey, as your input is valued.
December 17, 2024
Prior Authorization Request (PAR) submission information has been announced for Pediatric Long-Term Home Health (LTHH) services.
Physical Therapy (PT), Occupational Therapy (OT), and Speech Therapy/Speech-Language Pathology (ST/SLP) soft launch begins February 3, 2025. PAR submissions for Registered Nursing (RN) and Certified Nursing Assistant (CNA) services will Go-Live on July 1, 2025.
Additional information is available in Operational Memo HCPF OM 24-060. HCPF will communicate changes via the Memo Series and stakeholders may submit questions to the homehealth@state.co.us inbox. Training opportunities with Acentra Health and HCPF are forthcoming, but providers can begin the process of familiarizing themselves with the PAR submission process through the Atrezzo Portal by visiting the ColoradoPAR Training webpage.
What is the Colorado Prior Authorization Request Program?
Acentra administers the Department of Health Care Policy & Financing (the Department) fee-for-service Utilization Management (UM) program for select outpatient benefits, services, supplies, out-of-state inpatient hospital services, the Inpatient Hospital Review Program (IHRP), and select Physician Administered Drugs (PADs) under the umbrella of ColoradoPAR Program.
Through a competitive Invitation to Negotiate process, the Department selected Acentra (formerly Kepro) to administer the fee-for-service UM program for outpatient benefits, services and supplies, out-of-state inpatient services and the Inpatient Hospital Review Program, under the umbrella of the ColoradoPAR program. For additional information, please review the Provider Manual.
Acentra PAR Login Portal and Registration
Contact Information
Contact Information
| CATEGORY | ISSUE | CONTACT INFO |
|---|---|---|
| Acentra Provider Contacts | Registration Technical Issues | coproviderregistration@acentra.com |
| Registration for Acentra’s Provider Portal, Atrezzo | coproviderregistration@acentra.com | |
| Questions for UM vendor or PAR process | coproviderregistration@acentra.com | |
| Acentra Customer Service Line | (720) 689-6340 | |
| Acentra Provider Fax Line | (800) 922-3508 (toll free) | |
| For an escalated concern or issue | Acentra's Provider Inbox first | coproviderissue@acentra.com |
| If Acentra is unable to address the concern or issue, please escalate your email to the UM Inbox | HCPF_UM@state.co.us | |
| HCPF Contacts | HCPF Policy questions or assistance | hcpf_benefitsupport@state.co.us |
| For questions about the PDN Rule and/or PDN Benefit or Policy, please contact the Office of Community Living PDN Benefit Management Team | homehealth@state.co.us | |
| Home Health questions | homehealth@state.co.us | |
| Other Vendor Contacts | Gainwell | Provider Contacts |
| RAEs | Provider Contacts | |
| Delta Dental | Provider Contacts | |
| Intelliride (NEMT and NMT) | Provider Contacts | |
| Child Health Plan Plus (CHP+) | Provider Contacts | |
| Case Management | Provider Contacts | |
| Provider Services Contact Center | OptumInsight | (833) 468-0362 Provider Contacts |
| Member Contact Center | (800) 221-3943 / State Relay: 711 |