Benefits Utilization System (BUS) Updates

Welcome to the BUS Stop

Here all Benefits Utilization System (BUS) and Bridge users can stay up-to-date on current BUS and Bridge updates and information. There are related contacts, announcements, and known issues for all of your BUS and Bridge needs. Common BUS and Bridge users are Case Management Agencies and Regional Accountable Entities (RAE).

There is a new 3rd Party Access Request form. Please discontinue using your saved form and use the new form.
There may be additional changes to this form before each Phase of the new Care and Case Management application, you will need to check for a new form each time you request an account New, Modification, or Revocation.

CCM System Updates

BUS Contact:
BUS Technical Issues: Josie Guida
BUS Login/Password Issues: Josie Guida
Bridge Contact:
Bridge Technical Issues:
Bridge Login/Password Issues:


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BUS Announcements

01/06/2023 - Maintenance on the BUS is complete. HCBS Services in the Service Plan, have been added.

01/04/2023 - The BUS will be down on Friday, January 6, 2023, from 5 PM to 8 PM for maintenance. 

05/27/2022 -  The BUS is only supported to run with a Microsoft Browser. As of June 15, 2022, Microsoft is discontinuing support for Internet Explorer. If you have not already, please switch your saved links for the BUS to Microsoft Edge. The BUS will work in Microsoft Edge if you have Internet Explorer Compatibility Mode enabled.

05/18/2022 - Member Clean Up

Effective May 26, 2022, the Department is updating BUS member data weekly to match data as it appears in the Colorado Benefits Management System (CBMS), and reflected in the Colorado interChange/Bridge. Member records are matched on: SSN, State ID, DOB, First and Last names. If there is an error in this member record, please contact the county where the member resides. These updates are necessary to ensure that the maximum amount of member data in the BUS is migrated to the new Care and Case Management (CCM) system at Go Live.


The Department has made changes to the BUS to facilitate accurate reporting of Critical Incidents. COVID-19 is now available as a selection under the Illness/Injury type on the BUS Critical Incident Screen. This option should be used when the client has a presumptive or confirmed positive case of COVID-19. When notified that a member has a presumptive or confirmed positive case of COVID-19, the case manager shall perform the following activities:

  • Review the member's services and coordinate necessary changes to assist the member during their illness.

  • Notify the service providers performing in person contact with the member to utilize necessary precautions to limit exposure.

  • Perform follow up monitoring with the member during their illness to determine if their needs are being met and coordinate service changes that may be required. Document this action in the BUS under CIR Follow Up.

  • The Operational Memo can be found above by clicking on the BUS Memos button.
    Questions regarding this guidance can be sent to

The 3rd Party System User Access Request Form was updated on 8/13/2019. Please use the link below for the most up-to-date form for your access applications.

A new email box has been designated for 3rd Party User Access Forms. For all BUS and Bridge applications, please send to:

This includes New Users, Modifications, Revocations, and Reinstatements.

The Benefits Utilization System (BUS) is designed to work with Internet Explorer. The BUS performs best with versions 10 & 11. It is not recommended users access the BUS with other browsers, such as Chrome, Firefox, or Safari. If you do access the BUS using a browser, other than Internet Explorer, you will likely find some of the functionality does not work correctly.

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Bridge Announcements

July 9, 2019

Once you receive your Bridge ID and temporary password, please log in and create a permanent user password. Once this new password has been created, please email

with your user ID and your agency name so you can begin seeing clients attributed to your agency.


The Department of Health Care Policy & Financing (the Department) and its fiscal agent, DXC Technology (DXC) uses the email software Constant Contact to communicate with stakeholders.

The Department sends many program and policy related newsletters through various subscription lists. You can sign up for Department emails here.

DXC sends information related to the Colorado interChange, Bridge and other billing information. DXC also sends the monthly provider bulletin and a weekly provider newsletter. You can sign up for DXC emails, by provider type (select case manager for news on the Bridge) here.

If you receive emails you no longer wish to receive, simply click unsubscribe at the bottom of the email. You will be able to see all active subscriptions and modify which emails you wish to receive. You can follow this protocol for both Department and DXC publications.



Need access? Need to change your access? We now have one form for everything. Click the link below and send completed forms to

Please use the digital form for faster processing.