Benefits Utilization System (BUS) Updates

Welcome to the BUS Stop

Here all Benefits Utilization System (BUS) and Bridge users can stay up-to-date on current BUS and Bridge updates and information. There are related contacts, announcements and known issues for all of your BUS and Bridge needs. Common BUS and Bridge users are Case Management Agencies and Regional Accountable Entities (RAE).

BUS Contact:
BUS Technical Issues: Josie Guida
BUS Login/Password Issues: Josie Guida
Bridge Contact:
Bridge Technical Issues:
Bridge Login/Password Issues:


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BUS Announcements

05/03/2022 - The long turn-around time with 3rd Party Access Requests is no longer an issue. Please do not contact HCPF Security until 10 days have passed from the time you receive your confirmation email from the Department.

10/13/2021 - The BUS will only work with Microsoft Internet Explorer.  Please DO NOT use Microsoft Edge or Google Chrome with the BUS.  Your BUS password management will not work with any other internet browser other than Microsoft Internet Explorer.

Agencies can create a shortcut for Microsoft Internet Explorer from its file location C:\Program Files\Internet Explorer\  the file to open Microsoft Internet Explorer is iexplore.exe.  Staff can also create a shortcut that opens the BUS straight away with Microsoft Internet Explorer using the following target. "C:\Program Files\Internet Explorer\iexplore.exe"




The Department has made changes to the BUS to facilitate accurate reporting of Critical Incidents. COVID-19 is now available as a selection under the Illness/Injury type on the BUS Critical Incident Screen. This option should be used when the client has a presumptive or confirmed positive case of COVID-19. When notified that a member has a presumptive or confirmed positive case of COVID-19, the case manager shall perform the following activities:

  • Review the member's services and coordinate necessary changes to assist the member during their illness.
  • Notify the service providers performing in person contact with the member to utilize necessary precautions to limit exposure.
  • Perform follow up monitoring with the member during their illness to determine if their needs are being met and coordinate service changes that may be required. Document this action in the BUS under CIR Follow Up.
  • The Operational Memo can be found above by clicking on the BUS Memos button.
    Questions regarding this guidance can be sent to

The 3rd Party System User Access Request Form was updated on 8/13/2019. Please use the link below for the most up-to-date form for your access applications.

A new email box has been designated for 3rd Party User Access Forms. For all BUS and Bridge applications, please send to:

This includes New Users, Modifications, Revocations, and Reinstatements.

The Benefits Utilization System (BUS) is designed to work with Internet Explorer. The BUS performs best with versions 10 & 11. It is not recommended users access the BUS with other browsers, such as Chrome, Firefox, or Safari. If you do access the BUS using a browser, other than Internet Explorer, you will likely find some of the functionality does not work correctly.

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Bridge Announcements


03/04/2022 - HCPF Security is short-staffed and is doing the best they can to get your requests fulfilled.

The Department appreciates your patience on this matter, the new wait time can be as long as 30 days. Please do not contact HCPF Security before this time, as it will only slow the process further.


**July 9, 2019**

Once you receive your Bridge ID and temporary password, please log in and create a permanent user password. Once this new password has been created, please email

with your user ID and your agency name so you can begin seeing clients attributed to your agency.


The Department of Health Care Policy & Financing (the Department) and its fiscal agent, DXC Technology (DXC) uses the email software Constant Contact to communicate with stakeholders.

The Department sends many program and policy related newsletters through various subscription lists. You can sign up for Department emails here.

DXC sends information related to the Colorado interChange, Bridge and other billing information. DXC also sends the monthly provider bulletin and a weekly provider newsletter. You can sign up for DXC emails, by provider type (select case manager for news on the Bridge) here.

If you receive emails you no longer wish to receive, simply click unsubscribe at the bottom of the email. You will be able to see all active subscriptions and modify which emails you wish to receive. You can follow this protocol for both Department and DXC publications.



Need access? Need to change your access? We now have one form for everything. Click the link below and send completed forms to
Please use the digital form for faster processing.