Benefits Utilization System (BUS) Updates

Welcome to the BUS Stop

The BUS is now Read-Only. The Care and Case Management System is now live. Please submit a 3rd Party User Access form to request access to the new Care and Case Management System.

CCM System Page

BUS Contact:
Bridge Contact:
Bridge Technical Issues: ccmhelpdesk@gainwelltechnologies.com
Bridge Login/Password Issues: commit_helpdesk@gainwelltechnologies.com

 Bridge Training

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BUS Announcements

The BUS will be decommissioned on June 30, 2024.  All users will be revoked from the system and will no longer be able to access the BUS


The BUS is now in Read-Only mode.


The BUS will load as a white page if it has been more than 75 days since a password reset.  To resolve the issue, please have your password reset.  To avoid this issue, update your password regularly.


An email box has been designated for 3rd Party User Access Forms. For all BUS and Bridge applications, please send to:


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Bridge Announcements

Once you receive your Bridge ID and temporary password, please log in and create a permanent user password. Once this new password has been created, please email COMMIT_HelpDesk@gainwelltechnologies.com

with your user ID and your agency name so you can begin seeing clients attributed to your agency.


Gainwell sends information related to the Colorado interChange, Bridge and other billing information. Gainwell also sends the monthly provider bulletin and a weekly provider newsletter. You can sign up for Gainwell emails, by provider type (select case manager for news on the Bridge).

If you receive emails you no longer wish to receive, simply click unsubscribe at the bottom of the email. You will be able to see all active subscriptions and modify which emails you wish to receive. You can follow this protocol for both Department and Gainwell publications.



Please use the digital form for faster processing.