CCM Contacts

View CCM FAQs

CCM Support Request Form - pending

CCM Support Center - ccmsupport@assurecare.com or 888-235-6944

CCM Password Reset - commit_helpdesk@gainwelltechnologies.com

3rd Party User Access Form submissions

• HCPF_OCLSystemApplications@state.co.us

 
Bridge Help

• Bridge Technical Issues: ccmhelpdesk@gainwelltechnologies.com
• Bridge Login/Password Issues: commit_helpdesk@gainwelltechnologies.com

Critical Incident Reporting (CIRS) Help

• HCPF_CIRs@state.co.us

Home and Community Based Services (HCBS) Policy Questions

• HCPF_HCBS_casemanagement@state.co.us

Newsletters Sign Up

• Sign up to receive HCPF newsletters 
  • Case Manager's Corner - receive emails with CCM updates and announcements specific to case managers
     
  • Office of Community Living - receive emails with updates related to Long-Term Services and Supports programs and projects
     
• Provider News Page

CCM Known Issues Email Sign Up

• Sign up to receive emails
  • Providers - Select “00 – All Provider Emails” to receive a weekly Provider News and Resources Newsletter, a monthly Provider Bulletin, and general communications relevant to all providers
     
  • Case Managers - Select “11 - Case Manager” to receive ad hoc emails that are tailored to case managers