Care and Case Management System

The Department is implementing the new Care and Case Management (CCM) System which will streamline processes and increase efficiency for case managers and members.

The CCM system will consolidate case management functions that currently exist across the BUS and DDDWeb systems and add other functionality including:

  • New Assessment and Person-Centered Support Plan
  • Other functions of case management, such as:
    • Log note entry
    • Critical Incident Reporting (CIRS)
    • Reports
  • Allows for automated outputs to aid in support planning
  • Interfaces with the Bridge, CBMS and PEAKPro

At this time, the Department does not have a Go Live date for the CCM system but is working with vendors to finalize a timeline and will share updates as they are available.  Check back here for updates.

In addition, recent communications to case managers are located on the Provider News page.

What's New

April 19, 2021

Beginning in Summer 2021, the Department will conduct a soft launch of the new Assessment and Person-Centered Support Plan functionality in the Care and Case Management (CCM) system.

This soft launch will allow the Department to complete a time study for the basic assessment to validate rates, develop robust training and provide the time needed to streamline the eligibility process in the systems before go live.