Care and Case Management System

Phase One of the new Care and Case Management (CCM) system went live for case managers on July 5, 2023.

The CCM system consolidates functions that currently exist across the BUS and DDDWeb systems and adds other functionality. When all phases of implementation have been completed the CCM functionality will include:

  • New Assessment and Person-Centered Support Plan
  • Other functions of case management, such as:
    • Log note entry
    • Critical Incident Reporting (CIRS)
    • Reports
  • Allows for automated outputs to aid in support planning
  • Interfaces with the Bridge, CBMS and PEAKPro

Recent communications to case managers are located on the Provider News page and Case Manager's Corner newsletters.




CCM System Support Adds Email Option

November 20, 2023

CCM users now have the option to email the CCM Support Center for assistance.

To request support for a CCM system issue via email, complete and send a CCM Support Request Form attached to an email to ccmsupport@assurecare.com. Don't forget to encrypt when the content has PHI/PII.

To request support for a CCM system issue via phone, call (888) 235-6944 Monday through Friday from 8 a.m. to 5 p.m. MT. If you call outside of those hours, you will be able to leave a voicemail and someone will return your call.

Requests for password resets should continue to be submitted to commit_helpdesk@gainwelltechnologies.com