Care and Case Management System


January 26, 2024

The Department of Health Care Policy and Financing (HCPF) is launching the use of new system interfaces to assist Case Management Agency (CMA) staff in completing their daily case management activities. This includes the launch of Streamline Eligibility and PEAKPro.

Streamline Eligibility launches on February 19, 2024, and refers to the interface between the CCM and the Colorado Benefits Management System (CBMS). The interface between the two systems will be done through PEAKPro, an online tool for authorized professionals who help people in Colorado apply for and manage their benefits. The interface will be used to automatically send paperless Long-Term Services and Supports (LTSS) Level of Care certification information directly from the CCM to CBMS. CMA staff will no longer have to manually provide LTSS Level of Care certifications via fax, email, or hard copy to counties for LTSS financial eligibility determinations. This will reduce the administrative burden of paperwork and reduce human error resulting in improved LTSS approval processing times. This same functionality will also allow case managers to submit member address changes to CBMS directly through the CCM. Streamline Eligibility also includes a change to the benefit aid codes for Home and Community Based Services (HCBS) waivers. The aid codes will change from having a unique aid code for each waiver to all HCBS waivers having the same aid code. This will set the foundation for easier transitions between HCBS waivers once the new Colorado Single Assessment is implemented.

PEAKPro launches on March 1, 2024, and will provide CMA staff the ability to check members’ financial eligibility and view the LTSS Level of Care certification processing status. CMAs are required to use PEAKPro to complete their case management roles and responsibilities.

Refer to Operational Memo OM 24-002 for more information on PEAKPro access and upcoming training for CCM users. 


Phase One of the new Care and Case Management (CCM) system went live for case managers on July 5, 2023.

The CCM system consolidates functions that currently exist across the BUS and DDDWeb systems and adds other functionality. When all phases of implementation have been completed the CCM functionality will include:

  • New Assessment and Person-Centered Support Plan
  • Other functions of case management, such as:
    • Log note entry
    • Critical Incident Reporting (CIRS)
    • Reports
  • Allows for automated outputs to aid in support planning
  • Interfaces with the Bridge, CBMS and PEAKPro

Recent communications to case managers are located on the Provider News page and Case Manager's Corner newsletters.