2023 Memo Series Communication

2023 Policy Memos

Policy Memo - anything that changes Departmental policy because of the federal and/or state legislation, rules or regulations promulgated as a result of previous federal and/or state legislation, rules, regulations, policies, or procedures. A Policy Memo can interpret and provide further guidance to previously promulgated regulations.

 

Memo # Memo Title Issue Date Audience Keywords Links and Attachments
           

 

2023 Operational Memos

Operational Memo - detailed instructions and/or clarifications to contracted entities and county partners to operationalize a new or existing state and/or federal law, new or existing state and/or federal rule, or Department policy.

Memo # Memo Title Issue Date Audience Keywords Links and Attachments
OM 23-008          
OM 23-007 Continuous Coverage Unwind: Regional Accountable Entity & Managed Care Organization Data Pull and Member Communication Coordination 1/31/2023 Stakeholder COVID-19, Member Outreach, Public Health Emergency (PHE), Continuous Coverage Requirement None
OM 23-006 Continuous Coverage Unwind and Member Communications: Text Messaging 1/31/2023 Stakeholder COVID-19, Member Outreach, Public Health Emergency (PHE), Text Campaign, Email Campaign, Member Contact Information, Continuous Coverage Requirement None
OM 23-005 Continuous Coverage Unwind Member Communications: Regional Accountable Entity & Health Plan Member Communication Coordination Overview 1/31/2023 Stakeholders COVID-19, Member Outreach, Publich Health Emergency (PHE), Continuous Coverage Requirement None
OM 23-004 County and Eligibility Sites Customer Service and Complaint Expectations 1/31/2023 County Departments of Human/Social Services Customer Service, Complaints, Escalations, Customer Satisfaction Survey None
OM 23-003 County Civil Rights Plan 1/27/2023 County Department of Human/Social Services Civil Rights, Nondiscrimination, Civil Rights Plan, Complaints

Sample County Nondiscrimination Statement (Notice) - County Template

 

State Nondiscrimination Statement (Policy)

OM 23-002 Case Management Redesign: Conflict-Free Case Management Waiver 1/20/2023 Stakeholders Case Management Redesign, CMRD, Conflict-Free Case Management, CFCM, Only Willing and Qualified Provider, OWQP Conflict-Free Case Management Waiver Application
OM 23-001 2023 Increase to Resource Limits-Medicare Savings Program and Low-Income Subsidy 1/3/2023 Eligibility Sites Increase to Resource Limits, Medicare Savings Programs, Qualified Medicare Beneficiaries, Specified Low-Income Beneficiaries, Qualified Individuals-1, Qualified Disabled and Working Individuals, Low-Income Subsidy None

 

2023 Informational Memos

Informational Memo - important information for contracted entities, county partners and external stakeholders that is strictly informational and timely.

Memo # Memo Title Issue Date Audience Keywords Links and Attachments
IM 23-004 Public Notice for Spring 2023 Waiver Amendments and Renewals 1/31/2023 Stakeholders Public Notice, Waiver, Amendment, Renewal, HCBS, Home and Community-Based Services, BI, CES, CHCBS, CHRP, CLLI, CMHS, EBD, CIH, SLS, DD None
IM 23-003 Office of Community Living BA-07 Budget Request 1/4/2023 Long Term Serivces Supports (LTSS) Members, Families, Advocates & Providers Department of Justice, DOJ, Community First Choice, CFC, Budget Amendment, Supplemental, OCL, Budget Request None
IM 23-002 January 2023 Home and Community-Based Services (HCBS) Waiver Amendments Approval from the Centers for Medicare & Medicaid Services (CMS) 1/3/2023 Stakeholders Home and Community-Based Services, HCBS, Waiver, Amendment, Approval, The Centers for Medicare & Medicaid Services, CMS, BI, CES, CHCBS, CHRP, CLLI, CMHS, DD, EBD, CIH, SLS None
IM 23-001 Providers Improper Billing HCBS Participants 1/3/2023 Home and Community-Based Services (HCBS) Providers HCBS, Home and Community-Based Services, Providers, PASAS None