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COVID Resources for County and Eligibility Partners

This page is a resource center for Health First Colorado and CHP+ County and Eligibility sites that may have questions about COVID-19. We will post updates on this page as they become available. We will continue to send out these communications via existing channels such as the County Connections e-newsletter and the HCPF Memo Series. Please sign up for these newsletters.

County and Eligibility Resources

County and Eligibility Site Guidance

Executive Director and Eligibility Communications

TopicLinksDate
January 25 Public Health Emergency Quarterly Session

Recording

Presentation

1/25/2024
October 26 Public Health Emergency Unwind Quarterly Session

Recording 

Presentation

10/26/2023
September 28 HCPF/Eligibility Sites COVID Unwind Touch Base

Recording

Presentation

9/28/2023
August 24 HCPF/Eligibility Sites COVID Unwind Touch Base

Recording

Presentation

8/24/2023
July 27 Public Health Emergency Unwind Quarterly SessionRecording7/27/2023
June 29 COVID Unwind Touch Base

Recording

Presentation

6/29/2023
May 18 COVID Unwind Touch BaseRecording5/18/2023
COVID Public Health Emergency Unwind Planning

Recording

Presentation

4/27/2023
March 30 Public Health Emergency End Touch Base

Recording

Presentation

3/30/2023
Public Health Emergency End Touch BaseRecording2/23/2023
COVID Unwind Educational Session Feb 2023

Recording 

Presentation

2/15/2023
Telephonic Signature MA Renewals

Recording

Presentation

2/3/2023
COVID Public Health Emergency Unwind Planning

Recording

Presentation

1/26/2023
COVID Unwind Educational Session Nov 2022

Recording

Presentation

11/16/2022
October 27 Public Health Emergency End Touch BaseRecording10/27/2022
Telephonic Signature Enhancements

Recording

Presentation

9/29/2022
August 25 Public Health Emergency End Touch Base

Session Recording

Renewal Unwind Plan

8/25/2022
Renewal Process Preliminary Data for Partners

Session Recording

Presentation

8/3/2022
July 28 Public Health Emergency End Touch BaseSession Recording7/28/2022
Planning for the end of the Public Health Emergency: Continuous Coverage Requirements

Session Recording

Presentation

4/15/2022
Public Health Emergency End Information SessionSession Recording2/24/2022
COVID Unwind Partnering for Members Experiencing HomelessnessSession Recording2/24/2022
Public Health Emergency End Information SessionSession Recording1/28/2022
Public Health Emergency End Information SessionSession Recording12/16/2021
End of Public Health Emergency Information Session for CAASSession Recording11/8/2021
Public Health Emergency Unwind Information SessionSession Recording10/21/2021
Public Health Emergency Unwind Information Session

Presentation

Session Recording

9/23/2021
Executive Director Conversation with County LeadershipPresentation9/21/2021
Public Health Emergency End Touch-BaseSession Recording8/26/2021
Public Health Emergency Wind Down Information Session

Session Recording

Password: =g9DL!.S

Presentation

Questions Received

6/17/2021
Executive Director Conversation with County Leadership

Session Recording

Presentation

6/15/2021
Public Health Emergency End Touch-base

Session Recording

Presentation

Informational Session Questions

6/3/2021
May 20 County COVID Locked-In Report Over-the-Shoulder Support CallSession Recording5/20/2021
April 22 County COVID Locked-In Report Over-the-Shoulder Support CallSession Recording4/22/2021
April 4 County COVID Locked-In Report Over-the-Shoulder Support CallSession Recording4/8/2021
March 11 County COVID Locked-In Report Over-the-Shoulder Support CallSession Recording3/11/2021
Executive Director Conversation with County Leadership

Webinar Recording

PowerPoint

3/2/2021
COVID Locked In Report Guidance

  

Lock In Report Research Trends

Lock In Report Guidance Document

3/1/2021
February 11 County COVID Locked-In Report Over-the-Shoulder Support CallWebinar Recording2/11/2021
January 28 County COVID Locked-In Report Over-the-Shoulder Support CallWebinar Recording1/28/2021
January 14 County COVID Locked-in Report Over-the-Shoulder Support CallWebinar Recording1/14/2021
HCPF Public Health Emergency Budget Supplemental Presentation

Webinar Recording

PowerPoint

1/5/2020
December 17 County COVID Locked-In Report Over-the-Shoulder Support CallWebinar Recording12/17/2020
Executive Director Conversation with County Leadership

Webinar Recording

PowerPoint

12/9/2020
December 3 County COVID Locked-In Report Over-the-Shoulder Support CallWebinar Recording12/3/2020
November County COVID Locked-In Report Over-the-Shoulder Support CallWebinar Recording11/12/2020
County COVID Locked-in Report

Guidance Document

Webinar Recording

9/24/2020
Critical Updates for County Partners

Meeting Recording

PowerPoint

9/17/2020
HCPF Conversation with Local GovernmentsPowerPoint6/3/2020
HCPF COVID Budgetary Impact for County PartnersPowerPoint5/15/2020


Resources

COVID-19 Memo Guidance for Eligibility Sites

All memos can be found on the HCPF Memo Series Webpage.

Memo #Memo TitleIssue DateLinks and Attachments
OM 23-018End of Public Health Emergency for COVID-19 and Returning to Normal Operations3/17/2023COVID Unwind Educational Session Feb 2023
PM 20-003COVID-19 American Rescue Plan Act of 2021 (Economic Stimulus) Income and Resource Eligibility4/28/2021None
PM 20-002Fraud Investigations, Overpayments, and Eligibility Terminations During the COVID-19 Public Health Emergency2/2/2021None
PM 21-001Remote Application Assistance1/6/2021

Acknowledgement of Verbal Consent

Acknowledgement of Verbal Consent (Spanish)

PM 20-010Colorado Emergency Economic Stimulus Payment11/17/2020None
PM 20-009COVID-19 Uninsured Benefit for Testing Only10/20/2020None
OM 20-071Self-Attestation of Information During COVID-197/14/2020None
PM 20-004COVID-19 Continuous Enrollment for Existing Medical Assistance Members6/15/2020

Benefit Continuation Letter

Coverage Reopen Letter

OM 21-036County Administration Funding - COVID-19 Public Health Emergency4/15/2021None
OM 20-058County Administration Expenditures During COVID-195/13/2020None
OM 20-055COVID-19 Guidance for NEMT Providers5/11/2020Executive Order D 2020 039 Masks
PM 20-003New Unemployment Compensation Programs Under the Cares Act5/7/2020None
PM 20-002COVID-19 Recovery Rebate (Economic Stimulus): Income and Resource Eligibility5/6/2020None
OM 20-042RRR Process4/20/2020RRR Backlog Tips
OM 20-041Electronic Signatures for all State Contract with Counties4/15/2020DocuSign Signature Step Action Guide

County Office and Eligibility Guidance

County departments should determine whether there are any gaps in their business processes for Medical Assistance eligibility or customer service necessary to ensure member service coverage and application processing. The Department of Health Care Policy & Financing (HCPF) has provided the below guidance for certain categories of county operations:

For General Operations

  • Review and follow your Continuity of Operations Plan (COOP) and update if necessary to accommodate the COVID-19 impact.
  • Create a plan for communicating to staff and members if your county's workforce is impacted or your offices are closed and ensure work at home and related county communication clarity.
  • Contact HCPF and CDHS to discuss office disruption or closing.
  • Prepare for a possible increase in the number of customer service calls, member visits, and workload.
  • Inform staff of where to find appropriate resources regarding COVID-19, such as those available from the Colorado Department of Public Health and Environment, if asked by members to help reduce the spread of misinformation.

For Medical Assistance Financial Eligibility

  • Encourage the use of PEAK, especially for new applications who can receive a Real Time Eligibility (RTE) determination. This allows for a quick eligibility determination, if done correctly by the member, and requires no immediate action by the county.
  • Minimize in-person interaction for Medical Assistance eligibility. In-person interviews are NOT required for eligibility determinations. Counties should endeavor to utilize other contact methods when reaching out to members (a phone call is sufficient).
  • Do not over-verify eligibility criteria for applicants/clients. Utilize electronic databases and interfaces, where possible, to minimize the need of the client to submit additional documentation. Utilize training from the Staff Development Center to ensure over-verification does not occur.
  • Encourage the use of Health First Colorado mobile app for members to submit changes in their circumstances, upload documentation or find a provider.

For Medical Assistance Functional Eligibility

For Members