Resources for COVID-19 Unwind and Renewals


Eligibility Sites can access important information and materials from the following webpages. 

COVID-19 Unwind and Public Health Emergency (PHE) Resources

COVID-19 Unwind

  • COVID-19 Unwind Educational Session Webinar
  • COVID-19 Unwind Presentation (PDF)
  • COVID-19 Unwind FAQs
  • Flowchart Desk Aid (COVID-19 Unwind Medical Assistance and CDHS Combo Ex-Parte Process)

Memo Series

  • Policy Memos
  • Operational Memos
  • Informational Memos

Public Health Emergency Information

  • FAQs (Public Health Emergency Planning) 
  • Public Health Emergency Monthly Updates 
  • Community Partner Webinars 
  • Member COVID-19 Resources 
  • County and Eligibility Site COVID-19 Resources

COVID-19 Resources for County and Eligibility Partners

  • Executive Director and Eligibility Communications Presentation Recordings
  • Additional Resources 
  • COVID-19 Memo Guidance for Eligibility Sites

Medical Assistance Renewal Resources

Renewal of Eligibility

  • Renewal Revamp Session Recordings 
  • Renewal Revamp Presentations (PDF slides) 
  • Renewal Revamp Workbook 
  • Renewal Revamp FAQ

CBMS Community

  • County Dashboard Tips Sheet
  • 2023 CBMS Calendar
  • CBMS Communications

CBMS Build Trainings

Staff Development Division

Train Colorado Document Library

(Sections: Medical Assistance, Medical Assistance (Non-MAGI), COVID-19 Guidance)

  • CBMS Medical Assistance Re-Apply Desk Aid Acceptable Forms for Renewal/RRR Desk Aid
  • COVID-19 Unwind Supervisory Authorization Updates Desk Aid 
  • Addressing the Medical Assistance Additional Information Form Desk Aid 
  • Disposing of a Resource Process Manual 
  • Clearing Verifications in Medical Assistance Desk Aid (New)


(Use the 'Search" Feature to Access Below Content)

  • Medical Assistance Renewal Process (Renewal Revamp) Web Based Training (WBT)
  • CBMS Medical Assistance Equifax Data via the Federal Hub WBT 
  • Verifications WBT 
  • Interfaces WBT 
  • Resources Basic Data Entry

General Support

Eligibility Medicaid Inbox - HCPF_Medicaid.Eligibility@state.co.us 

(Include the following information with your submission)

  • Background – Be clear about the issue or question and provide a concise description. 
  • Research – Identify the steps taken in your attempt to find the answer to the issue or question. Example: Reviewing training materials, researching regulations, or any other available resources. 
  • Conclusion – State that you are requesting assistance from the Inbox because you have been unable to find the answer to the issue or question.

OIT Help Desk

  • Follow the normal Help Desk Ticket (HDT) process.

HCPF/Eligibility Sites COVID-19 Unwind Touch Base - Monthly Meeting

(Subject to change)

  • Recurring meetings with eligibility sites scheduled on the last Thursday of each month.

COVID-19 Unwind Quarterly Session

(Subject to change)

  • Recurring quarterly meetings with eligibility sites scheduled on the last Thursday of April, July, October, and January.

COVID-19 Unwind Command Center

A special Command Center is scheduled for spring 2023. The Command Center is available via phone or virtual meeting from 12 to 1 p.m. on pre-scheduled days to address systems (CBMS/PEAK) and policy questions.

Medical Assistance COVID-19 Unwind Command Center Schedule

12 p.m. to 1 p.m.

Date Time Add to Google Calendar
Wednesday, June 07, 2023 12 to 1 p.m.  
Wednesday, June 21, 2023 12 to 1 p.m.  

To join the Medical Assistance COVID-19 Unwind Command Center by phone:

Phone: 321-351-6765

PIN: 140 027 642#

Join the Medical Assistance COVID-19 Unwind Command Center with Google Meet


For More Information Contact


Note: The COVID-19 Inbox closed permanently on Feb. 17, 2023. Questions should be directed to the HCPF Medicaid Eligibility inbox at HCPF_Medicaid.Eligibility@state.co.us.