Provider Maintenance - Provider Web Portal Quick Guide

Last updated: 2/3/2021

Table of Contents

Log in to the Provider Web Portal and click Provider Maintenance.

provider maintenance link on homepage

Click Provider Maintenance again.

provider maintenance link

Adding a Specialty

  1. Click the Specialty and Contact Information Changes link to add a new specialty.
    provider maintenance and specialty page
  2. Click the [+] next to "Click to add a specialty" to access the drop-down menu.
    access the specialty drop-down
  3. Select the specialty.
    specialty drop-down
  4. Add the effective and end dates. A unique taxonomy is required(Not applicable to provider types not requiring an NPI.)
    enter dates and taxonomy
  5. Click "Add" to add the specialty or "Reset" to remove the information.
    Add or Reset
  6. Confirm that the new taxonomy appears on the list.
    check if new specialty is in list. click Remove if incorrect
  7. Repeat steps 2-6 until all specialties have been added.
  8. Click "Go to Submit" at the bottom of the page. This will open the Attachments and Fees section.
    Go to Submit button
  9. Add any required attachments.
    add attachments
  10. Check the "I accept" box, enter the name of the person reporting the change, and click the Submit button.
    accept and submit

Back to Top

Address Changes

Click Address Changes, then click on the + next to the address being changed.

Opt-out of Provider Directory and changing the panel can only be done in the Service Location.

Provider address panel showing service location field.


Edit the address information, check or uncheck the applicable checkboxes, and click Save.

Provider address panel showing expanded checkboxes.

Back to Top

Updating Bed Counts for Substance Use Disorder

Click Other Information Changes in the menu bar.

Note: Substance Use Disorder (SUD) providers may update information about the number of beds available at their service location. (Hospitals and assisted care facilities (ACFs) may not indicate updates here. A new area will be added as soon as it is available.)

Providers must edit the existing bed number prior to adding a new bed number and there can be only one active row.

Update the existing bed number end date prior to adding a new bed number. To update an existing bed number, scroll to the active row displaying 12/31/2299. Expand the row by clicking the + at the left. Enter the end date for the current count and press the Save button.

Substance use disorder bed information panel.


To add a new bed number, scroll past the rows shown to the text ‚ "Click to collapse." Expand the row by clicking the + at the left. Fill out the information in the blanks. To erase the content in all fields, click Reset. Verify all data is correct, then click Add. Note: the effective date of the new bed count cannot start on or before the end date of the previous entry.

Substance use disorder bed information panel showing how to add new bed number.


A new row will now be added to the grid.

Substance use disorder bed information panel showing changes that have been made.

Back to Top



Click Group Affiliation Changes

Note: Individuals can only be affiliated to a group, not to a facility

To add a Group affiliation, click the + next to Click to add Group Affiliation

click the plus sign


Click the magnifying glass to search for a provider Group

search tool (magnifying glass icon)


Search for the provider Group to affiliate to by NPI, Provider ID, Name, or Organization.

search button



Click on the Provider ID for the provider Group to affiliate to, make sure it is the correct location.

click on provider ID to be affiliated with


Choose the effective date for the affiliation, and then click Add

select the effective date and click Add


Continue to add additional Group affiliations as needed.

plus sign to add additional group affiliations


To remove an affiliation, simply fill in the end date of the affiliation and Save.

adding end date to remove affiliation

Click the links on the left-hand side to edit other pieces of provider information, or click Go to Submit to submit all changes made

left side navigation


Attach any supporting documentation (if applicable), complete required fields, and click Submit.

attaching supporting documentation


Retain tracking number

tracking number

Back to Top

Updating Malpractice or Liability Insurance

Click Other Information Changes.

Providers must maintain an up-to-date record of their malpractice or liability insurance policy with Health First Colorado. Providers can update and submit their most recent insurance information using the Insurance Panel.

Fill out the blanks and click Add.

Malpractice/general liability insurance panel attachments panel shown.

Most providers are not required to submit a copy of the insurance documentation. Exceptions to this include provider types 20-Nursing Facility, 21-Nursing Facility-ICF/IID and 36-Home and Community Based Services Waiver, who are required to submit current insurance policy documentation.

Once the information is entered, click the Attachments and Submit link, attach the supporting documentation, complete required fields, and click Submit. Note: Users with the Fingerprinting panel will always be directed to the Fingerprint panel before being allowed to go to the Attachments and Submit panel.
fingerprint panel

Check the status of an update request

Click the Provider Maintenance Status link.

provider maintenance status link

Enter the Tracking Number for the update request, and click Search.

enter tracking number

View Status details


Need More Help?

Please visit the Quick Guides web page to find all the Provider Web Portal Quick Guides.