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2024 Memo Series Communication

2024 Policy Memos

Policy Memo - anything that changes Departmental policy because of the federal and/or state legislation, rules or regulations promulgated as a result of previous federal and/or state legislation, rules, regulations, policies, or procedures. A Policy Memo can interpret and provide further guidance to previously promulgated regulations.

Memo #Memo TitleIssue DateAudienceKeywordsLinks And Attachments
PM 24-005Stable and Facility Fees in Outpatient Physical, Occupational, and Speech Therapists using Hippotherapy as a Treatment Tool12/4/2024Outpatient Physical Therapists, Outpatient Occupational Therapists, Outpatient Speech Therapists, Case Management Agencies, Non-Physician Practitioner-Group, Non-Physician Practitioner-IndividualOutpatient Speech Therapy, Outpatient Physical Therapy, Outpatient Occupational Therapy, Equine Movement, Hippotherapy, Treatment Tool, Case Management Agency, Facility Fees, Stable FeesNone
PM 24-004Children's Extensive Support (CES) Waiver: Application of Home and Community-Based Services (HCBS) Settings Final Rule to Youth Day Services8/27/2024Members, Youth Day Services Providers, Case Management Agencies & StakeholdersCES, Youth Day Services, HCBS Settings Final RuleNone
PM 24-003Upcoming Licensure Requirement for Personal Care Services Providers Under Community First Choice8/2/2024Home and Community-Based Services (HCBS), SLS Waiver Personal Care Providers, SLS Waiver Members, Case Management Agencies (CMAs)Home and Community-Based Services, HCBS, Program Approved Service Agency, PASA, Class A License, Class B License, CDPHE, Community First Choice (CFC), Supported Living Services Waiver (SLS), Case Management Agency
PM 24-002Hospice Electronic Visit Verification (EVV) Exemption6/11/2024Hospice ProvidersHospice, Electronic Visit Verification, EVVNone
PM 24-001The Wellness Education Benefit: New monthly benefit for Children's Home and Community Based Services Waiver Members04/16/2024Children's Home and Community-Based Services (CHCBS) Waiver Members, CHCBS Case Managers, Case Management Agencies (CMAs)Children's Home and Community-Based Services (CHCBS) Waiver Members, CHCBS Case Managers, Case Management Agencies (CMAs), Benefits, 1915 (c) WaiversNone

2024 Operational Memos

Operational Memo - detailed instructions and/or clarifications to contracted entities and county partners to operationalize a new or existing state and/or federal law, new or existing state and/or federal rule, or Department policy.

Memo #Memo TitleIssue DateAudienceKeywordsLinks and Attachments
OM 24-067Supports Intensity Scale (SIS) Complaint Process Updates12/19/2024Case Management AgenciesSIS, SIS-A, Supports Intensity Scale, Assessment, Support Level, SL, Complaints, Disputes, Appeals, HCBS-DD, HCBS-SLS, Grievance, Notice of Action, NOA

Health First Colorado and Child Health Plan Plus Grievance Form

LTSS Case Management Forms and Tools - SIS

SIS and SLR TA Meeting - May 2023 Presentation

SIS and SLR TA Meeting - May 2023 Recording

OM 24-066Monitoring Contacts in the Home and Community-Based Services Program12/19/2024Case Management Agencies803, HCBS, Home and Community-Based Services, Monitoring, Long Term Care Notice of Action, LTC NOA, Targeted Case Management, TCMNone
OM 24-065Implementation of the FY 2024-25 Accuracy and Performance Compliance Incentives12/19/2024County Departments of Human/Social ServicesAccuracy, County Incentives, Incentive Program, Incentive Targets, Performance Compliance, Tier, Quality Assurance, MAP Dashboard Measures

Eligibility Quality Assurance (EQA) Case Review Process Manual

How to access MAP Tableau: MAP Dashboard Access Requirements

MAP Exemption Process

Performance Coaching Workbook

OM 24-064Implementation of the FY 2024-25 County Incentives Program Customer Service Incentive12/19/2024County Departments of Human/Social ServicesCounty Incentives, Customer Service, Incentive, Call Center, Survey, Tier

Customer Service Tier 2 Inbound/Outbound Call Survey

Average Spped to Answer (ASA) Targets for Tier 1 FY 24-25

Call Center Annual Reporting Data Elements for Tier 1 Counties

Customer Service Tiers - All Counties

List of Tier 1 Monthly Required Data Elements

Tier 2 Template Customer Service Plan Reporting

OM 24-063Case Manager Process for Requesting a Department of Local Affairs - Community Access Team Housing Voucher for Supported Living Services Waiver Members12/19/2024Case Managers and Case Management AgenciesSupported Living Services, SLS, Home and Community Based Services, HCBS, SLS Flexibilities, SLS Exceptions, Housing Voucher, Case Management Agencies, CMAsNone
OM 24-062Protected  Rights and Rights Modifications in the Home and Community-Based Services Program12/17/2024Case Management Agencies and Provider AgenciesHCBS, Home and Community-Based Services, HRC, Human Rights Committee, CCM, Information Management System Informed Consent, Monitoring Contacts, Rights Modification, HCBS Settings Final Rule, Waiver

HCBS by Health First Colorado (Rights and Rights Modifications Videos)

HCBS Settings Final Rule (website)

HCBS Settings Final Rule Ongoing Monitoring Guide

HRC Memo 24-036

Informed Consent Template

LTSS Training (website)

 

OM 24-061New Learning Management System for Home and Community-Based Services Providers: Required Training Materials for Licensure, Provider Enrollment, Revalidation, Best Practices, and Settings Rule12/17/2024Home and Community-Based Services (HCBS) Providers, Case Management Agencies (CMAs)Enrollment, Revalidation, Provider Specialty, Training, Department of Public Health and Environment, CDPHE, License, Survey and Certification, C&T, Home and Community-Based Services, HCBS, Program Approved Service Agency, PASA, Waiver, Case Management Agency, CMA, Settings Rule, Best PracticesNone
OM 24-060Pediatric Long-Term Home Health (LTHH) PAR Resumption Information for Members12/17/2024Members, Family Members, Providers, Stakeholders and AdvocatesCertified Nursing Assistant (CNA), Long-Term Home Health (LTHH), Maintenance of Effort (MOE), Occupational Therapy (OT), Pediatric, Physical Therapy (PT), Prior Authorization Request (PAR), Registered Nursing (RN), Speech Therapy/Speech-Language Pathology (ST/SLP), TherapyNone
OM 24-059N/AN/AN/AN/AN/A
OM 24-0582025 Increase to Resource Limits - Medicare Savings Programs and Low-Income Subsidy11/26/2024Eligibility Site Staff2025, Increase, Resource Limits, Medicare Savings Programs, Qualified Medicare Beneficiaries, Specified Low-Income Beneficiaries, Qualified Individuals-1, Qualified Disabled and Working Adults, Low Income SubsidyNone
OM 24-057Developmental Disability Waiver Reserved Capacity Enrollments12/4/2024Case Management Agencies, Case Managers, Home and Community-Based (HCBS) Waiver Members and StakeholderCES, Children's Extensive Supports, Children's Habilitative Residential Program, CHRP, DD, Deinstitutionalization, Developmental Disabilities Wavier, DI, EER, Eligibility Emergency Enrollment, Home and Community-Based Services, HCBS, Reserved Capacity, Waitlist, Youth TransitionNone
OM 24-056Long Term Care and Buy-In Eligibility Extension12/4/2024Eligibility SitesLong-Term Care, LTC, Level of Care, LOC, PEAKPro, LTSS Streamline, Working Adults with Disability, WAwD, Children with Disability Buy-In, CBwDNone
OM 24-055Case Management Agency and Case Manager Roles and Responsibilities11/26/2024Case Management AgenciesCase Management, Case Manager, Long-Term Care, LTC, Long-Term Care Services and Supports, LTSS

Case Management Agency Roles and Responsibilities

Case Manager Roles and Responsibilities

OM 24-0542025 Social Security Cost of Living Adjustments11/26/2024Eligibility Sites, Eligibility Technicians and Supervisors, County Departments of Human/Social Services2025 COLA, Cost of Living Adjustment, SSI, Home Maintenance Allowance, HMA, Patient Payment, PNA, Personal Needs Allowance, Spousal Protection, Community Spouse, CSRA, Home Equity MaximumNone
OM 24-053Admission, Discharge, and Transfer Event Notifications in the Care and Case Management System11/21/2024Case Management AgenciesAdmission, ADT, Care and Case Management, CCM, Discharge, RAE, Regional Accountable Entity, TransferNone
OM 24-052Cover All Coloradans Guidance11/19/2024Eligibility Sites, County Departments of Human/Social Services, Medical Assistance (MA) Sites, and Eligibility Application Partners (EAP)Cover All Coloradans, Pregnant, Children, Postpartum, Non-Citizen, ImmigrantNone
OM 24-051Emergency Medicaid Services (Updated Guidance)11/19/2024Eligibility Sites, County Departments of Human/Social Services, Medical Assistance (MA) Sites, and Eligibility Application Partners (EAP)Emergency Medicaid, Medical Emergency, Immigration or Citizenship Requirements, Qualifying Life and/or Limb Threatening Medical EmergencyNone
OM 24-050Group Employment Setting Definition11/26/2024Case Management Agencies (CMA) HCBS-Supported Employment Providers, DD/SLS Waiver Members, State SLS MembersSupported Employment, Group Supported Employment, Workplace Assistance, Home and Community-Based Services, HCBS Waivers, Developmental Disabilities (DD), Supported Living Services (SLS), State Support Living ServicesSupported Employment Meetings and Resources
OM 24-049Revised Adult Long-Term Home Health (LTHH) PAR Process10/3/2024Home Health Agencies, Case Management Agencies, Utilization Review ContractorLong-Term Home Health (LTHH), Prior Authorization Requests (PARs), Case Management Agencies (CMAs), Long Term Care (LTC), Level of Care (LOC)None
OM 24-048Targeted Case Management Documentation Requirements for Home and Community-Based Services Waivers10/3/2024Case Management AgenciesBilling, Claims, Documentation, Case Management Agency, CMA, Home and Community-Based Services, HCBS Waivers, Targeted Case Management, TCM, Case Management Agency Data Entry and Payment GuideNone
OM 24-047Public-Facing Provider Search Tool - "Find a Doctor"10/3/2024Case Management Agencies (CMAs), Health First Colorado Providers, Regional Accountable Entities (RAEs), Members, Other Involved StakeholdersProvider Search Tool, PEAK Member Portal, Provider Specialty, Training, Home and Community-Based Services, HCBS, Program Approved Service Agency, Case Management Agency, CMA, American Rescue Plan Act, ARPA, Best PracticesNone
OM 24-046Launch of PEAKPro Referral Functionality for Case Management Agencies9/13/2024Case Management AgenciesCase Management, CMA, PEAKPro, Referrals, Long-Term Services and Supports, Long-Term CareNone
OM 24-045 (superseded by OM 24-049)Adult Long-Term Home Health (LTHH) PAR Process9/6/2024Home Health Agencies, Case Management Agencies, Utilization Review ContractorLong-Term Home Health (LTHH), Prior Authorization Requests (PARs), Case Management Agencies (CMAs)None
OM 24-044Income Trusts - Revised Forms and Additional Guidance8/30/2024StakeholdersIncome Trust, Long-Term Care, Medical Assistance, Eligibility, Special Income Standard, Home and Community-Based Services, PACE, Nursing Facility
OM 24-043Medical Assistance (MA) Ending Pregnancy Records8/30/2024Eligibility SitesPregnancy, Pregnancy Record, Overdue, 12 Month Postpartum, End Date Pregnancy RecordNone
OM 24-042Automatic Enrollment of QMB for Medicaid Part A and SSI Eligible Members8/30/2024Eligibility Sites, Eligibility Technicians and Supervisors, County Departments of Human/Social ServicesSSI, QMB, Auto, Autoenrollment, Enrollment, Eligibility, DisabilityNone
OM 24-041Consideration of FAMLI Income for All Programs8/30/2024Eligibility Sites, County Departments of Human/Social Services, Medical Assistance (MA) Sites, Eligibility Application Partners (EAP)Family Medical Leave Insurance Program, FAMLI, Unearned Income, Medical Leave Benefits, Wage Replacement, CBMSNone
OM 24-040Program of All-Inclusive Care for the Elderly (PACE) Organization Contract Deliverable Due Date Extension Request Policy8/27/2024PACE OrganizationsPACE, Contract Deliverable, Due Date ExtensionNone
OM 24-039Consumer-Directed Attendant Support Services (CDASS) Changes to Per-Member-Per-Month (PMPM) Rates8/14/2024Case Managers, Case Management Agencies, Home and Community-Based Service (HCBS) MembersConsumer-Directed Attendant Support Services, CDASS, Case Management Agency, CMA, Participant Direction, Contractor, Per-Member-Per-MonthNone
OM 24-038Waiting List Management for One-Time Appropriations8/12/2024Case Management AgenciesCase Management, Waiting List, HCBS-DD, Enrollments, Authorization, Waiting List Protocol, Intellectual and Developmental Disabilities, I/DD, One-Time Appropriations
OM 24-037Remote Support Services8/2/2024Home and Community-Based Services (HCBS) Members, Case Management Agencies, HCBS Provider Agencies, Advocates, and StakeholdersHCBS, Benefits and Services, Remote Supports, Personal Care, Homemaker, Activities of Daily Living, Telehealth, Assistive Technology, Enabling Technology, Virtual Supports, Electronic Visit Verification, TelehealthNone
OM 24-036Health, Safety, and Welfare Roles and Responsibilities for Case Management Agencies, Provider Agencies, and Human Rights Committees7/29/2024Home and Community-Based Services (HCBS) Waiver Members, Provider Agencies, Stakeholders, Case Management Agencies, Human Rights CommitteesHuman Rights Committee, HRC, Case Management Agency, CMA, Provider Agency, Stakeholders, Behavioral Services, Rights Modifications, Psychotropich Medications, Informed Consent, Investigation, Administrative Review, State Administrative ReviewNone
OM 24-035Long-Term Care Level of Care Streamline Process7/17/2024Long-Term Care Medicaid Eligibility Staff, Supervisors, and Outside AgenciesLong-Term Care, LTC, Level of Care, LOC, PEAKPro, LTSS StreamlineNone
OM 24-034Waiting List, Developmental Disabilities (DD) Waiver Enrollment Requirements, and Reserved Capacity Enrollment Reminders7/16/2024Case Management Agencies, Case ManagersDevelopmental Disabilities (DD) Waiver, DD, Home and Community-Based Services, HCBS, Emergency Enrollments, EER, Level of Care, LOC, Professional Medical Information Page, PMIP, CriteriaNone
OM 24-033Home and Community-Based Services (HCBS) 2024 Direct Care Worker Base Wage Attestation7/3/2024HCBS Waiver ProvidersBenefits and Services, Home and Community-Based Services, HCBS, CHRP, Adult Day, Day Habilitation, SCC, CDASS, NMT, Supported Employment, Homemaker, Host Home, GRSS, Group Home, Foster Care Home, IHSS, IRSS, Mentorship, Prevocational Services, Respite Care, Base Wage Attestation, Base WageDCW Base Wage - Frequently Asked Questions
OM 24-032Home and Community-Based Services (HCBS) Base Wage and Rate Increase and Compliance Process 20247/3/2024HCBS Waiver ProvidersBenefits and Services, Home and Community-Based Services, HCBS, CHRP, Rate Increase, Base Wage, Adult Day, Day Habilitation, SCC, CDASS, NMT, Supported Employment, Homemaker, Host Home, Group Home, Foster Care Home, IHSS, IRSS, Mentorship, Prevocational Services, Respite Care, Case Wage Attestation, Base Wage Reporting, Base Wage ComplianceNone
OM 24-031Wellness Education Benefit: Service Information for Case Managers6/27/2024CHCBS Case Managers & Case Management AgenciesChildren's Home and Community Based Services (CHCBS), Waiver Members, CHCBS Case Managers, Case Management Agencies (CMAs), Benefits, 1915 (c) Waivers
OM 24-030Case Management Billing Change for Children's Home and Community Based Service Waiver6/27/2024Case Management AgenciesChildren's Home and Community Based Services, CHCBS, Targeted Case Management, TCM, Case Management Redesign, CMRDNone
OM 24-029FY 2024-25 HCPF County Administration Allocations6/27/2024County Departments of Human/Social ServicesFY 24-25, County Administration, AllocationsFY 2024-25 HCPF County Administration County Allocations
OM 24-028FY 2024-25 HCPF County Administration Public Health Emergency (PHE) Allocation and Funding Guidance6/26/2024County Departments of Human/Social ServicesFunding, PHE, Staff, Public Health Emergency, AllocationFY 2024-25 HCPF Public Health Emergency County Administration Allocations
OM 24-0272024 Minimum Monthly Maintenance Needs Allowance (MMMNA)6/18/2024County Departments of Human/Social Services, Eligibility Sites, EAP SitesMinimum Monthly Maintenance Needs Allowance, MMMNA, Monthly Income Allowance, MIA, Spousal Allowance, Shelter Allowance, Long Term Care, LTCNone
OM 24-026Long Term Care Level of Care Streamline Process6/17/2024Long-Term Care Medicaid Eligibility Staff, Supervisors, and Outside AgenciesLong-Term Care, LTC, Level of Care, LOC, PEAKPro, LTSS StreamlineCommunication Form
OM 24-025Implementation of the FY 2023-24 Performance Compliance Incentive6/17/2024County Departments of Human/Social ServicesMAP Dashboard Measures, Performance, Targets, Management Decision Letter, Informal Action Plan, Corrective Action Plan, IncentivesNone
OM 24-024 (superseded by HCPF OM 24-064)Implementation of the FY 2023-24 County Incentives Program Customer Service Incentive6/17/2024County Departments of Human/Social ServiceCounty Incentives, Customer Service, Incentive, Call Center, Survey, Tier

Customer Service Tier - All Counties

Tier 1 Monthly Required Data Elements for Call Center Reporting

Tier 1 ASA Benchmark Setting Required Data Elements

Status Report Template for Customer Service Plans for Tier 2A and 2B

Average Speed to Answer (ASA) Targets for Tier 1 FY 23-24

OM 24-023Support Level Bridge System Enhancement6/12/2024Case Management Agencies, Community Center BoardsRisk Factor, Public Safety Risk, Extreme Risk to Self, Support Intensity Scale, SIS, HCBS-DD, HCBS-SLS, Support Level, Support Level Mismatch, PAR Authorization, Support Level ERisk Factor Training - May 2024
OM 24-022Group In-Reach in Nursing Facilities5/29/2024Area Agencies on Aging (AAA) and Aging and Disability Resource Centers (ADRC)Group In-Reach, In-Reach Counselor, Nursing Facilities, Area Agencies on Aging (AAA) and Aging and Disability Resource Centers (ADRC), Transition Coordination, Informed Choice, Long-Term Care Medicaid Members, Community Based ServicesNone
OM 24-021 (superseded by OM 24-032)Home and Community-Based Services (HCBS) Base Wage Rate Increase and Compliance Process 20245/29/2024HCPF Waiver ProvidersBenefits And Services, Home and Community-Based Services, HCBS, CHRP, Rate Increase, Base Wage, Adult Day, Day Habilitation, SCC, CDASS, NMT, Supported Employment, Homemaker, Host Home, Group Home, Foster Care Home, IHSS, IRSS, Mentorship, Prevocational Services, Respite Care, Base Wage Attestation, Base Wage Reporting, Base Wage Compliance None
OM 24-020Denver Minimum Wage Billing Guidance for Home and Community-Based Services (HCBS)5/29/2024Providers, Case Managers, Members, AdvocatesDenver Minimum Wage Billing, Guidance, HCBS, Provider Agencies, Case Management Agencies, CMAs, Denver County PricingNone
OM 24-019FY 2023-24 Accuracy Incentive5/29/2024County Departments of Human/Social ServicesAccuracy, Incentives Program, Quality Assurance, MAP Dashboard Measures, Performance, TargetsNone
OM 24-018Administration of Medical Assistance Desk Review5/21/2024County Departments of Human/Social Services & Eligibility SitesOversight, Desk Review, Eligibility Site, County, Management Decision, Action Plan, Sanctions, Fiscal, Administrative, Performance, Compliance, NoncomplianceNone
OM 24-017Personnel Screening Requirements for Eligibility Staff05/21/2024County Departments of Human/Social Services & Eligibility SitesBackground Check, Personnel Screening, Hiring, Eligibility Staff, CBMS AccessPersonnel Screening for Staff for CBMS Access Internal Controls Template
OM 24-016Buy-In Programs Monthly Premiums Waiver Extension04/24/2024Eligibility Site StaffMedical Assistance, Monthly Premiums, Buy-In, Waiver, ExtensionNone
OM 24-015Compliance Guidance on Offering Gifts and Other Inducements to Beneficiaries04/24/2024Medicaid ProvidersProhibition of Gifts, Inducements, Medicaid Members, Provider Fraud, Public Benefits Theft, Criminal Prosecution
OM 24-014Children’s Extensive Support (CES) Waiver and Children’s Habilitation Residential Program (CHRP) Waiver Respite Service Delivery Option Expansion04/15/2024Members, Case Management Agencies, Respite Providers, StakeholdersCES, CHRP, Respite, Skilled Respite, Unskilled Respite, RN, CNA, Therapeutic RespiteNone
OM 24-013Continuous Coverage Unwind and Member Communications: RAE/MCO Reporting Requirements 04/11/2024Regional Accountable Entities (RAEs), Managed Care Organizations (MCOs), StakeholdersCOVID-19, Member Outreach, public health emergency (PHE), Continuous Coverage RequirementNone
OM 24-012Professional Medical Information Page Signature Date in Care and Case Management04/09/2024Community Centered Board, Single Entry Point, Case Management AgenciesHome and Community-Based Services, HCBS, PMIP; Professional Medical Information Page; CCM, Care and Case Management; Program Record, Program Card, Long Term Care Assessment Information, Member Record, LOC Assessment, Level of Care, ULTC 100.2None
OM 24-011Community Centered Board Designation04/03/2024Case Management, Community Centered Board StakeholdersCase Management, Conflict-Free Case Management, Community Centered Board, CCB, CMRD, CFCMNone
OM 24-010Health First Colorado Buy-in for working adults with disabilities 2024 income chart and premium guide04/03/2024Eligibility Sites, Eligibility Technicians and Supervisors, County Departments of Human/Social ServicesMedicaid, buy-in, working adults, disabilities, WAwD, 2024, FPL, income, premiumNone
OM 24-009Health First Colorado Children with disabilities buy-in 2024 income chart and premium guide04/03/2024Eligibility Sites, Eligibility Technicians and Supervisors, County Departments of Human/Social Servicesbuy-in, premiums, monthly, children, income, FPL, 2024, disabilitiesNone
OM 24-008Temporary Case Management Policy Change to Support Case Management Operations03/26/2024Case Management AgenciesCase Management Agency, CMA, Case Management, CM, Home and Community Based Services, HCBS, Level of Care AssessmentNone
OM 24-007Medical Assistance Reapply function versus Rescinding03/26/2024Eligibility SitesEligibility, Intake, Renewal, Application, CBMS, Eligibility WorkersNone
OM 24-0062024 Federal Poverty Level Guidelines02/27/2024County Departments of Human/Social Services, Eligibility Sites, and EAP Sites2024 Federal Poverty Level Guidelines; Income Limits
OM 24-005Limited Authorized Representatives for Signing Applications or Renewals02/21/2024Eligibility Sites, County Departments of Human/Social Service, Medical Assistance (MA) Sites, and Eligibility Application Partners (EAP)Telephonic, Signature, Voice, Verbal, Attestation, Recording, Application, Renewal, Non-Magi, MAGI, CHP+, Authorized Representative
OM 24-004Long-Term Care Level of Care Streamline Process02/16/2024Long-Term Care Medicaid eligibility staff, supervisors, and outside agenciesLong-Term Care, LTC, Level of Care, LOC, PEAKPro, LTSS StreamlineCommunication Form
OM 24-003Medical Assistance - Medicare Savings Program and Low-Income Subsidy02/14/2024Eligibility Sites, Eligibility Technicians and Supervisors, County Departments of Human/Social Services2024 INCOME LIMITS, FPL, MEDICARE SAVINGS PROGRAM, LOW-INCOME SUBSIDY, QMB, SLMB, LIS, QI-1, MSP, QDWINone
OM 24-002Launch of Streamline Eligibility & PEAKPro01/08/2024Case Management AgenciesCase Management, PEAKPro, Streamlined EligibilityNone
OM 24-001Provider Enrollment Process Change: All HCBS Providers Who Require Licensure and/or Certification from CDPHE01/05/2024Home and Community-Based Services (HCBS) providers, Case Management Agencies (CMAs), Community Centered Boards (CCBs) Transition Coordination Agencies (TCAs)Home and Community-Based Services, HCBS, Waivers, CDPHE, Certification, C&T, Program Approved Service Agencies, PASA, Alternative Care Facilities, ACF, Supported Living Program, SLP, Transitional Living Program, TLP, In-Home Support Services, IHSS, Case Management Agencies, CMAs, Transition Coordination Agencies, TCAs, Long Term Services and Supports, LTSS, Provider Enrollment, Enrollment, Change of Ownership, CHOW, Change of Address, Requirement, Changes, Provider SpecialtyNone
      

 

2024 Informational Memos

Informational Memo - important information for contracted entities, county partners and external stakeholders that is strictly informational and timely.

Memo #Memo TitleIssue DateAudienceKeywordsLinks and Attachments
IM 24-035Update on Long Term Care and Buy-In Eligibility Extension12/17/2024Members, Case Management Agencies (CMAs), Advocates and StakeholdersLong-Term Care, LTC, Eligibility, Level of Care, LOC, Long-Term Services and Supports, LTSS, LTSS Stabilization, Working Adults with Disability, WAwD, Children with Disability Buy-In, CBwDNone
IM 24-034Supports Intensity Scale (SIS) Complaint Process Overview12/17/2024Case Management AgenciesAppeals, Assessment, Complaints, Disputes, HCBS-DD, HCBS-SLS, NOA, Notice of Action, SIS, SIS-A, Supports Intensity Scale, Support Level

Health First Colorado and Child Health Plan Plus Grievance Form

LTSS Case Management Forms and Tools - SIS

SIS and SLR TA Meeting - May 2023 Presentation

SIS and SLR TA Meeting - May 2023 Recording

IM 24-033Potential ARPA HCBS Direct Provider Payment11/26/2024Home and Community-Based Services (HCBS) ProvidersHome and Community-Based Services, HCBS, Provider Payment, American Rescue Plan Act (ARPA)None
IM 24-032N/AN/AN/AN/AN/A
IM 24-0312025 Rooms and Board and Personal Needs Allowance Changes11/26/2024Case Managers, Members, Provider Agencies, and ProvidersCost-of-Living Adjustment, Personal Needs Allowance, PNA, Room and Board, SSI, Social Security Income, CHRP HabilitationNone
IM 24-030Billing for Targeted Case Management: Potential Direct Agency Payment for HCBS Case Management Agencies11/26/2024Case Management AgenciesHome and Community Based Services, HCBS, Case Management Agencies (CMAs), Provider Payment, Retroactive Rate Increase, Targeted Case Management (TCM), American Rescue Plan Act (ARPA)None
IM 24-029Transition Coordination Performance Quality and Review11/21/2024Transition Coordination AgenciesTargeted Case Management - Transition Coordination, Transition Coordination, Service Provision Performance and Quality, State Regulation ComplianceNone
IM 24-028New Local Contact Agency Referral Process10/22/2024Nursing Facility Staff, PASRR Level 2 Assessors, Local Contact Agency, Transition Coordination Agency, Ombudsmen, Community StakeholdersCommunity Living Education, Transition Services, Transition Coordination Agency, Nursing Facility TransitionsNone
IM 24-027At-Risk Diversion10/21/2024Home and Community-Based Services (HCBS) Members, Case Management Agencies, Advocates, and StakeholdersAt-Risk Diversion, At-Risk Members, Case Management Agencies (CMA), Case Manager, Home and Community-Based Services (HCBS, Health Care Policy & Financing HCPF), Initiatives, Targeted Case Management-Transition Coordination (TCM-TC) Diversion Services, Housing SupportNone
IM 24-0262024 National Core Indicators - State of the Workforce Survey - Aging and Disabilities9/27/2024Aging and Disables HCBS Provider Agencies, Long Term Home Health Agencies, Direct Care Workers, and Case Management AgenciesNational Core Indicators, Survey, State of the Workforce, Home and Community-Based Services (HCBS) Provider Agencies, Long Term Home Health Agencies2022 State of the Workforce - Aging and Disabled Survey Report
IM 24-025Update on Office of Community Living Priority Projects9/27/2024Members, Providers, Families, and Case Management AgenciesCommunity First Choice (CFC), Person-Centered Budget Algorithm (PCBA), Case Management, Home and Community-Based Services, HCBSNone
IM 24-0242024 National Care Indicator (NCI) Survey Announcement9/19/2024Long-Term Services and Supports (LTSS) Members, Families, Case Managers, Case Management Agencies, Providers & AdvocatesHCBS Waiver, National Core Indicators, Development Disabilities Waiver, Supported Living Services Waiver, Intellectual and Developmental Disabilities, Agings & Disabled, Brain Injury Waiver, Complementary and Integrative Health Waiver, Elderly, Blind, and Disabled Waiver, Community Mental Health Supports WaiverNone
IM 24-023Children’s Habilitation Residential Program (CHRP) Waiver Wraparound Service and Child and Youth Mentorship Procedure Code Changes9/13/2024Case Management Agencies, CHRP Approved Provider AgenciesWraparound Services, Wraparound Plan, Prevention and Monitoring, Child and Youth Mentorship, Transition Supports, Intensive Supports, CHRP, Prior Authorization Request (PAR), Procedure Codes, Home and Community Based Services (HCBS), Case Management Agencies, HCBS Provider AgenciesNone
IM 24-022Claim Holds for Home and Community-Based Services (HCBS) Providers Who Haven’t Submitted The 2023 Base Wage Attestation Form9/11/2204HCBS Waiver ProvidersHome and Community-Based Services, HCBS, Base Wage, Wage Attestation, Wage Reporting, Wage Compliance

2024 HCBS Provider Attestation Smartsheet Form

2024 Direct Care Worker Wage Attestation Form

IM 24-021End of Funding for Senate Bill 18-145 (SB18-145) Reimbursement of Nationally Recognized Supported Employment Training8/14/2024Case Management Agencies, Current and Potential Supported Employment Providers, Members, Families, Advocates, and StakeholdersSupported Employment, Nationally Recognized Employment Training, Senate Bill 18-145 (SB18-145)None
IM 24-020Home and Community-Based Services (HCBS) 2024 Base Wage Compliance Reminder8/7/2024HCBS Waiver ProvidersHome and Community-Based Services, HCBS, Base Wage, Wage Attestation, Wage Reporting, Wage ComplianceNone
IM 24-019Public Notice for Fall 2024 1915(c) Wavier Amendments7/29/2024HCBS Waiver Members, Providers, and StakeholdersPublic Notice, Waiver, Amendment, HCBS, Home and Community-Based Services, BI, CES, CHCBS, CIH, CHRP, CLLI, CMHS, EBD, SLS, DD, The Center for Medicare & Medicaid Services, CMSNone
IM 24-018Individual Service and Support Plans (ISSP) and Individual Behavioral Service and Support Plans (IBSSP) Documentation Changes7/24/2024Provider Agencies, Case Management Agencies (CMA)Individual Services and Supports Plan (ISSP), Individual Behavioral Services and Support Plan (IBSSP), Person-Centered Support Plan, Case Management Agencies (CMA), Provider Agencies, Service PlanNone
IM 24-017Long-Term Services and Supports (LTSS) Over Cost Containment Threshold Changes7/17/2024Members, Case Management Agencies (CMAs), Providers, StakeholdersLong-Term Services and Supports, LTSS, Home and Community-Based Services, HCBS, Over Cost Containment, OCC, Elderly, Blind, and Disabled (EBD), Brain Injury (BI), Community Mental Health Supports (CMHS), Complementary and Integrative Health (CIH)None
IM 24-016Home and Community-Based Services (HCBS) Waiver Hippotherapy Service Prior Authorization Requests (PARS) and Transition to State Plan Benefit7/3/2024HCBS Waiver Participants & Families, Advocacy Agencies, Regional Accountable Entity, Case Management Agencies, Case Managers, HCBS ProvidersHippotherapy, Prior Authorization Requests, PARS, Home and Community-Based Services, HCBS, Case Management Agencies, CMAs, Supported Living Services (SLS) Waiver, Children's Extensive Supports (CES) Waiver, Children's Habilitation Residential Program (CHRP) Waiver, State Plan BenefitsNone
IM 24-015Spring 2024 1915 (c) HCBS Waiver Amendments and Renewals Approval from the Centers for Medicare & Medicaid Services (CMS)6/27/2024HCBS Waiver Members, Providers & StakeholdersWaiver, Amendment, Renewal, HCBS, Home and Community Based Services, BI, CES, CHCBS, CHRP, CMHS, CIH, EBD, SLS, DD, CCLI, The Center for Medicare & Medicaid Services, CMSNone
IM 24-014PACE Participant Visit Report6/27/2024PACE OrganizationsPACE, Visit Report, Regulations, ExtensionNone
IM 24-013Support Level Review Auto Extension6/18/2024Case Management Agencies (CMA)Supported Living Services (SLS), Developmental Disabilities (DD), Home and Community-Based Services (HCBS), Support Level Review (SLR), Supports Intensity Scale (SIS), Support Level (SL), Extension, Waivers, Case Management Agency (CMA), Interdisciplinary Team (IDT)
IM 24-012Organized Health Care Delivery System (OHCDS) Updates for Case Management6/12/2024Case Management Agencies (CMA), Program Approved Service Agencies (PASA)Home and Community-Based Services, HCBS, Case Management Agency, CMA, Program Approved Service Agency, PASA, Organized Health Care Delivery System, OHCDS, Non-Medical Transportation, NMT, Caregiver Education, Children's Case Management, HippotherapyNone
IM 24-011July 1, 2024 Consumer-Directed Attendant Support Services (CDASS) Rate Increase5/23/2024Case Managers & Case Management Agencies (CMAs)Case Managers, Case Management Agencies, Home and Community Based Services, HCBS, CDASS, Consumer Directed Attendant Support Services, Rate IncreaseNone
IM 24-010FY 2024-25 County Grant Program04/25/2024County Departments of Human/Social ServicesFY 2024-25, County Grants, Grant Program, Grant Funding
IM 24-009National Core Indicator – State of the Workforce Survey04/11/2024Intellectual and Developmental Disability (IDD) Service Providers, PASAs, Long-Term Home Health Agencies, Case Management AgenciesNational Core Indicators, Survey, State of the Workforce, Program Approved Service Agencies, Long-Term Home health Agencies, Direct Service ProvidersNone
IM 24-008HCPF Submits Amendment to 1115 SUD Waiver04/01/2024Stakeholders1115 Waiver, Continuous Eligibility, IMD, SMI, SED, Re-Entry ServicesNone
IM 24-007Minimum Data Set (MDS) Section S and Q Administration03/06/2024Nursing Facility, Transition Coordination agencies, Options Counseling agenciesMDS, Section Q, Options Counseling, Resident RightsNone
IM 24-006County PHE Retention Targeted Grant Funding Announcement02/01/2024County Departments of Human/Social ServicesSFY 24, County Grants, Grant Program, Grant Funding, Public Health Emergency, PHENone
IM 24-005Public Notice for Spring 2024 1915(c) Waiver Amendments and Renewals01/31/2024HCBS Waiver Members, Providers & StakeholdersPublic Notice, Waiver, Amendment, Renewal, HCBS, Home and Community-Based Services, BI, CES, CHCBS, CHRP, CMHS, CIH, EBD, SLS, DD, CLLI, The Center for Medicare & Medicaid Services, CMSNone
IM 24-004Colorado Department of Public Health and Environment (CDPHE) Transition to New Rules and Regulations01/30/2024Case Management Agencies (CMA), Home and Community-Based Services (HCBS) waiver members, Provider AgenciesCase Management Agencies (CMA), Home and Community-Based Services (HCBS) waivers, Program Approved Service Agencies (PASA), Department of Public Health and Environment (CDPHE), Case Management Redesign (CMRD)None
IM 24-003Participant-Directed Programs 2023-2024 Request for Proposal Awarded Contractors01/19/2024CDASS and IHSS Stakeholders, Case Management Agencies, Financial Management Services (FMS) Contractors, HCPF StaffParticipant Direction, CDASS, IHSS, Request for Proposal, RFP, Solicitation, Training & SupportNone
IM 24-002Claim Holds for Home and Community-Based Services (HCBS) Providers Who Haven’t Submitted The 2023 Base Wage Attestation Form01/08/2024HCBS waiver providersHome and Community-Based Services, HCBS, Base Wage, Wage Attestation, Wage Reporting, Wage ComplianceDirect Care Worker Wage Attestation Form- June 2023
IM 24-0012023 Fall 1915(c) HCBS Waiver Amendments Approval01/04/2024HCBS Waiver Members, Providers, Stakeholders, Case Management AgenciesHome and Community-Based Services (HCBS), Waiver Amendment, 1915(c) Waivers, Fall, BI, CES, CHCBS, CHRP, CIH, CMHS, DD, EBD, SLS, Approval, The Centers for Medicare & Medicaid Services (CMS)None