Case Management Redesign

Case Management Redesign refers to several initiatives that will help make accessing long-term services and supports easier by changing case management agencies to serve all HCBS waivers so people have one place to go, making sure there are the right number of case management agencies in Colorado, and increasing the quality of case management services.

Case Management Redesign Timeline

This timeline gives you a high level view of projected dates for the Case Management Redesign process.

Case Management Redesign Timeline Image

Stakeholder Engagement Plan

As a first step toward achieving the goals of Case Management Redesign, the Colorado Department of Health Policy & Financing (Department) is partnering with HCBS Strategies and Single Entry Point agencies (SEPs), Community Centered Boards (CCBs), and other stakeholders to design the plan for implementing the Case Management Redesign (CMRD) initiative in Colorado.

The Department recognizes the importance of ensuring stakeholders help shape the Case Management Redesign process, and will host a kickoff meeting, and smaller targeted focus group meetings.  All materials will be posted on this page following each meeting.

In addition, the Department will be sending a survey to all interested stakeholders to obtain feedback on the topic areas listed below. Please continue to look for broader engagement on Case Management Redesign, as we intend to reach all interested stakeholders before implementing any changes.

The smaller targeted workgroups will cover the following topics over the next few months:

Catchment Areas - Initial plan for proposed catchment area maps for the consolidated SEP and CCB regions and rationale for the proposed approach.

Only Willing and Qualified Provider Exception - Identify provider capacity within the proposed catchment areas and where only willing and qualified provider exceptions may need to be made.

Organized Health Care Delivery System (OHCDS) - Discuss results of our research and interviews with other states around OHCDS.

Meeting Information and Materials

Meeting materials will be posted following each meeting.

Case Management Redesign Member and Family Listening Sessions - July 2021

To ensure members and families are at the center of the final decision-making process, the Department will host three opportunities to participate in a member and family only virtual listening session.  Please attend ONE of the following sessions:

Tuesday, July 27, 2021 from 12:30-2:30 p.m.
Tuesday, July 27, 2021 from 5:00-7:00 p.m. 
Wednesday, July 28, 2021 from 10:00 a.m.-12:00 p.m.

Virtual Meeting Information for All Sessions:

  • Zoom Meeting Link Meeting ID: 969 4053 6000
  • Meeting Passcode: 502578
  • Call-in option: 1-877-853-5257 (For participants listening only and not participating online)


During each meeting members and families will view a brief video outlining the Department's efforts to redesign the case management system, then members and families will participate in small group discussions based on their geographic locations. The feedback received during these listening sessions will be collated into themes and used by the Department in their decision making on key policy areas for Case Management Redesign.

Catchment Area Stakeholder Meeting - June 2021

Case Management Redesign Catchment Area Stakeholder Meeting - June 16, 2021
The Department hosted a statewide Case Management Redesign stakeholder meeting to provide an overview of the feedback received on draft defined service areas, or catchment areas, for new case management agencies. This was an opportunity for stakeholders to learn more about the project and provide feedback to the Department. All interested stakeholders were welcome.

Further information about the meeting and a related stakeholder survey are found in Informational Memo 21-032 which can be found on the Department's 2021 Memo Series Communication web page.

Stakeholder Kickoff Meeting - February 2021

Stakeholder Kickoff Meeting for Case Management Redesign - February 24, 2021

The initial kickoff meeting was open to all stakeholders and laid out the objectives and proposed approach for the project and obtain stakeholder input.

Other Helpful Links:

Reasonable accommodations will be provided upon request for persons with disabilities. Auxiliary aids and services for individuals with disabilities and language services for individuals whose first language is not English may be provided upon request. Please notify John Barry at 303-866-3173 or or the 504/ADA Coordinator at at least one week prior to the meeting to make arrangements.