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Case Management Redesign

Case Management Redesign refers to several initiatives that will help make accessing long-term services and supports easier by changing case management agencies to serve all HCBS waivers so people have one place to go, making sure there is the right number of case management agencies in Colorado, and increasing the quality of case management services.

How does Case Management Redesign benefit me?     View Interactive Case Management Agency Map

As a first step toward achieving the goals of Case Management Redesign, HCPF partnered with HCBS Strategies and Single Entry Point agencies (SEPs), Community Centered Boards (CCBs), and other stakeholders to design the plan for implementing the Case Management Redesign (CMRD) initiative in Colorado.

HCPF recognized the importance of ensuring stakeholders help shape the Case Management Redesign process, and hosted a kickoff meeting, smaller targeted focus group meetings, and a statewide stakeholder meeting.  All materials were posted on this page.

In addition, HCPF sent multiple surveys to all interested stakeholders to obtain feedback on the topic areas listed below.

Based on this work, HCPF identified decisions on the following topics for the future of Case Management Redesign: 

Defined Service Area - Initial plan for proposed defined service area maps for the consolidated SEP and CCB regions and rationale for the proposed approach. View Informational Memo IM 21-055 - CMRD Policy Update: Catchment Areas - November 2021 (Catchment area refers to what is now named defined service area)

Only Willing and Qualified Provider Exception - Identify provider capacity within the proposed defined service areas and where only willing and qualified provider exceptions may need to be made.

Organized Health Care Delivery System (OHCDS) - Discuss results of our research and interviews with other states around OHCDS.

HCPF hosted a series of meetings from October 2022 through July 2023 to hear from stakeholders about rule revision topics, ask questions, and receive feedback about navigating HCBS rules. The meeting information and presentations are listed below under "Meeting Topics" and "Listening Log Documents." These rule revisions went through the Medical Services Board (MSB) stakeholder process in November 2023 and were presented to MSB for the first reading in December 2023. They were then heard a second time and approved in January 2024. The Home and Community Based Services Rule went into effect in March 2024 and is available on the Secretary of State's website.

HCPF updated rule language that was outdated or duplicative due to the above-identified rules' approval. You can find meeting agendas with full documents for these revisions from June through November 2024 on the MSB webpage.

HCPF will continue to update policy and rules as necessary for compliance and implementation of federal and state requirements. Please email the HCPF Case Management Team at hcpf_HCBS_casemanagement@state.co.us for the most up-to-date information regarding updates to rules.

8.7000 Home and Community Based Services Rule

CMRD MSB Stakeholder Feedback Log - December 2023

View Informational Memo IM 22-039

CMRD Rule Revision FAQ - December 2022

Meeting Topics

 

Listening Log Documents

Stakeholder engagement, feedback and Department responses will be tracked through listening logs.

Case Management Agency Request for Proposals (RFP) Member Survey Live Response Webinar

  • The Department of Health Care Policy and Financing (HCPF) has developed a survey that allows stakeholders to share involvement in the Case Management Agency selection process while maintaining the integrity of the RFP and state procurement law. The survey will consist of five questions targeting key areas of importance that Long-Term Services and Supports (LTSS) and Home and Community-Based Services (HCBS) stakeholders need most from their Case Management Agency.

    HCPF will host this RFP Member Survey Live Response webinar to answer any questions you may have and help you fill out your surveys.
     

Case Management Redesign (CMRD) Updates

 

Case Management Redesign Training / Educational Sessions:

Case Manager Learning Collaborative Series

Myths and Facts about Changes to Case Management 

  • Major changes to a system can mean major confusion. Let’s help put some of the rumors to rest! This Learning Collaborative will help anyone interested in sorting through facts vs. fiction about changes to case management as a result of the Colorado Case Management Redesign work. It is open to the public and will be most helpful for individuals and their families who are being served by a Case Management Agency today, as well as individual case managers and providers seeking to understand this important reform.

    Interested stakeholders will include long-term services and supports (LTSS) stakeholders and members of the public.

  • Date: Tuesday, August 23, 2022

Culture Change Series

  • Part 1 - Learning from People with Disabilities
    • Part 1 focuses on listening and learning directly from the individuals whose lives are most impacted by case management services.  People with disabilities and their advocates will give their insights and talk about what Case Management Agencies (CMAs) will need to know about working with people with disabilities.

      This webinar is open to the public but will be most helpful for staff and leaders from CMAs not currently serving people with disabilities.

      Interested stakeholders will include case managers, people with disabilities, families, and other members of the public.
       
    • Date: Tuesday, May 10, 2022
  • Part 2 - Learning from Older Adults
    • Part 2 focuses on listening and learning directly from the individuals whose lives are most impacted by case management services. It will feature older adults and their advocates talking about what they believe is most important for Case Management Agencies to know about serving them.

      This webinar is open to the public but will be most helpful for staff and leaders from CMAs not currently serving older adults.

      Interested stakeholders will include members of the public, case managers, older adults and families.
       
    • Date: Tuesday, June 21, 2022
  • Part 3 - Balancing Equity and Unique Needs
    • Part 3 focuses on listening and learning directly from the individuals whose lives are most impacted by case management services. It will feature national experts in person-centered thinking and equitable approaches to working with different populations.

      This webinar is open to the public and is designed for anyone interested in learning more about how to balance the unique needs of individuals being served with an overall approach to equity.

      Interested stakeholders will include long-term services and supports (LTSS) stakeholders and members of the public.
       
    • Date: Tuesday, July 26, 2022
  • This three-part series is to listen and learn from the people whose lives are most affected by case management services. 
     

Grant Writing 101

  • Funding and other resources are available from public agencies and private foundations but grant application processes can be daunting and time-consuming.

    This Learning Collaborative will teach participants about how to identify the right funding opportunities, evaluate go/no go decisions, determine resources needed to write and collect information for applications, and how to design measures to track success and evaluate outcomes. It is designed for a broad audience, especially those who are unfamiliar with federal/state/foundation grants and those who want to brush up on writing good grant applications.

    All interested members of the public and long-term services and supports (LTSS) stakeholders are welcome.

  • Date: Tuesday, May 24, 2022

Change Management and Case Management Redesign

  • This session will help participants define change management as it related to CMRD and garner feedback about what our stakeholders need from HCPF and case management agencies (CMAs) throughout the CMRD process. All interested stakeholders are welcome.
     
  • Date: Tuesday, April 19, 2022

Case Management Redesign Member and Family Listening Sessions - July 2021

Meeting Purpose: To ensure members and families are at the center of the final decision-making process, HCPF hosted three opportunities to participate in a member and family-only virtual listening session.

Case Management Redesign Catchment Area Stakeholder Meeting - June 2021

HCPF hosted a statewide Case Management Redesign stakeholder meeting to provide an overview of the feedback received on draft defined service areas, or catchment areas, for new case management agencies. This was an opportunity for stakeholders to learn more about the project and provide feedback to HCPF. All interested stakeholders were welcome.

View Informational Memo 21-032 for further information about the meeting.

Stakeholder Kickoff Meeting for Case Management Redesign - February 2021

The initial kickoff meeting was open to all stakeholders and laid out the objectives and proposed approach for the project and obtain stakeholder input.

Accessibility Accommodations: Reasonable accommodations will be provided upon request for persons with disabilities. Auxiliary aids and services for individuals with disabilities and language services for individuals whose primary language is not English may be provided upon request. Please notify John Barry at 303-866-3173 or John.R.Barry@state.co.us or the Civil Rights Officer at hcpf504ada@state.co.us at least one week prior to the meeting to make arrangements.