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Member Complaints and Escalations

How to Submit a Complaint

To submit your complaint via form click the below button.

Member Complaints Webform

To submit your complaint via phone or mail, please use the contact information below:

Department of Health Care Policy and Financing
303 E. 17th Avenue, Suite 1100
Denver, CO 80203

Phone: 1-800-221-3943
Fax: 303-866-2828
State Relay: 711

Email: hcpf_membercomplaints@state.co.us  

Nondiscrimination

Partner Integration - Cohort 1

Meeting DateResourcesRecording
Wednesday, October 1, 2025

Presentation

Bright Training Timeline

Recording
Thursday, October 16, 2025PresentationRecording
Wednesday, October 22, 2025PresentationRecording
Thursday, October 30, 2025

Presentation

Multi-Factor Authentication Directions

Recording

Partner Integration Workgroup

Meeting DateResourcesRecording
Friday, September 12, 2025

Agenda

Presentation

County/CMA Service Level Agreement (Final)

County/CMA Subject Area Picklist (Final)

Partner Integration Schedule (Final)

Recording
Friday, August 29, 2025

Agenda

Presentation

County/CMA Subject Area Picklist

County/CMA Service Level Agreement

Email Template Examples

Recording
Friday, August 15, 2025

Agenda

Presentation

Final Partner Integration Schedule

County Checklist Example

Tier 2 SME Picklist Example

Recording
Friday, August 1, 2025

Agenda

Presentation

Recording
Friday, July 18, 2025

Agenda

Presentation

Shared Definitions

Workflow

Recording