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Member Complaints and Escalations

How to Submit a Complaint

To submit your complaint via form click the below button.

Member Complaints Webform

To submit your complaint via phone or mail, please use the contact information below:

Department of Health Care Policy and Financing
303 E. 17th Avenue, Suite 1100
Denver, CO 80203

Phone: 1-800-221-3943
Fax: 303-866-2828
State Relay: 711

Email: hcpf_membercomplaints@state.co.us  

Nondiscrimination

Partner Integration - Cohort 1

Meeting DateResourcesRecording
Wednesday, October 1, 2025

Presentation

Bright Training Timeline

Recording
Thursday, October 16, 2025PresentationRecording
Wednesday, October 22, 2025PresentationRecording

Partner Integration Workgroup

Meeting DateResourcesRecording
Friday, September 12, 2025

Agenda

Presentation

County/CMA Service Level Agreement (Final)

County/CMA Subject Area Picklist (Final)

Partner Integration Schedule (Final)

Recording
Friday, August 29, 2025

Agenda

Presentation

County/CMA Subject Area Picklist

County/CMA Service Level Agreement

Email Template Examples

Recording
Friday, August 15, 2025

Agenda

Presentation

Final Partner Integration Schedule

County Checklist Example

Tier 2 SME Picklist Example

Recording
Friday, August 1, 2025

Agenda

Presentation

Recording
Friday, July 18, 2025

Agenda

Presentation

Shared Definitions

Workflow

Recording