Provider Compliance Requirements New Enrollment and Revalidation Instructions NMT Forms FAQ Links and Contacts
Non-Medical Transportation (NMT) allows members to gain access to non-medical community services and supports, as required by the care plan to prevent institutionalization.
Non-Medical Transportation services shall include, but not be limited to:
- Adult Day programs
- Shopping
- Activities that encourage community integration
- Non-Medical therapeutic sessions
NMT benefit is available on the following Home and Community-Based Services (HCBS) Waivers:
- Brain Injury Waiver (BI)
- Community Mental Health Supports Waiver (CMHS)
- Complementary and Integrative Health Waiver (CIH)
- Developmental Disabilities Waiver (DD)
- Elderly, Blind and Disabled Waiver (EBD)
- Supported Living Services Waiver (SLS)
* Refer to individual waivers for specific coverages and benefit limits
Provider Compliance Requirements
Informational Memo IM 22-009 states that all new and revalidating Non-Medical Transportation providers must comply with applicable oversight requirements outlined in 10 CCR 2505-10 8.494 and 10 CCR 2505-10 8.611 by June 30, 2022.
New Enrollment and Revalidation Instructions
Step 1
Obtain a Certification of Compliance (Note: This step must be completed before Step 2, or the entire enrollment application will be denied.)
- Complete NMT Provider Intake Checklist
- Include all required documentation
- Submit to us.conmtenrollment@transdev.com
- When the Certificate of Compliance has been issued, continue with Step 2
Step 2
Complete appropriate enrollment application (Note: The application will be denied unless Step 1 has been completed)
Newly enrolling Health First Colorado Home and Community-Based Services (HCBS) providers:
Review the HCBS Provider Enrollment Information web page
- Complete the HCBS Provider Enrollment Training. Evidence of successful completion of the Provider Enrollment Quiz must be attached to the application.
- Review the NMT specialties for required documentation that must be attached to the application.
Submit a new enrollment application through the Provider Portal.
- Select Enrollment Type: Atypical
- Enter Provider Type: 36-Home and Community-Based Services (HCBS)
- Select the appropriate NMT specialty
- Enter your NMT Certification of Compliance number into the Certificate Panel of Application
- Attach the NMT Certificate of Compliance and all other required documentation to the Attachment and Fees page of the application
Existing Health First Colorado HCBS providers:
Log into your account on the Provider Portal and start a maintenance application.
Add the NMT specialties to your environment, if needed
- Enter your NMT Certificate of Compliance number into the Certificate Panel of the application located in the Other Information section
- Attach the NMT Certificate of Compliance to the Attachment and Fees page of the application
Non-Medical Transportation Forms
NMT Provider Intake Checklist - Updated May 2022
Vehicle Inspection Form - March 2022
Frequently Asked Questions
Q: Where do I submit my Compliance Documents?
A: Complete the NMT Provider Intake Checklist (see NMT Forms tab) and submit all required documentation to IntelliRide via email at us.conmtenrollment@transdev.com
Q: Can I complete my enrollment/revalidation application while I wait for my Certificate of Compliance to be issued?
A: No. The application MUST be submitted with an IntelliRide-issued Certificate of Compliance attached or it will be denied.
Q: If my PASA does not operate any of their own vehicles to transport participants, are we required to carry Auto Liability Insurance?
A: Yes. All agencies and providers who are billing for Non-Medical Transportation (NMT) are required to carry minimum Auto Liability limits of $300k BI per person/$600k BI per accident/$50k Property Damage. They do not have to schedule any vehicles if they are not being utilized to transport participants.
Q: Do PASA employees have to carry the same limits of Auto Liability as the agency?
A: No. Employees who are operating on behalf of the agency are required the State minimum limits of $25k BI per person/$50k BI per accident/$15k Property Damage.
Q: Do Family Caregivers and Host Home Providers have to carry the same limits of Auto Liability as the PASA?
A: No. They are required to carry the State minimum limits of $25k BI per person/$50k BI per accident/$15k Property Damage.
Q: What if I have been issued a Common Carrier permit through the PUC?
A: Providers maintaining a Common Carrier permit do not have to submit compliance documentation. They will provide the PUC-issued permit number with their enrollment application.
Helpful Links
- Code of Colorado Regulations - 10 CCR 2505-10 8.400
- Office of Community Living Stakeholder Engagement
- Health First Colorado Provider Enrollment
- HCBS Provider Enrollment Information
- Revalidation Information for HCBS Providers
- Other Long-Term Services and Supports Programs
- Code of Colorado Regulations (CCR) 10 CCR 2505-10 8.611
Contact Us
Department of Health Care Policy & Financing
- Janelle Poullier, HCBS Benefit Specialist
Non-Emergent Medical Transportation (NEMT) Questions