Non-Medical Transportation (NMT) Benefit

The Non-Medical Transportation (NMT) benefit is available on the following Home and Community-Based Services (HCBS) Waivers: 

* Refer to individual waivers for specific coverages and benefit limits 

Non-Medical Transportation allows members to gain access to non-medical community services and supports, as required by the care plan to prevent institutionalization.  

Non-Medical Transportation services shall include, but not be limited to: 

  • Adult Day programs 
  • Shopping 
  • Activities that encourage community integration 
  • Non-Medical therapeutic sessions 
Provider Compliance Requirements

Per the Department's Informational Memo IM 22-009, all new and revalidating Non-Medical Transportation providers must comply with applicable oversight requirements set forth in  10 CCR 2505-10 8.494 and 10 CCR 2505-10 8.611, by June 30, 2022.

New Enrollment and Revalidation Instructions
Step 1

Obtain a Certification of Compliance (Note: This step must be completed before Step 2, or the entire enrollment application will be denied.)

  • Complete NMT Provider Intake Checklist - see NMT Forms tab
  • Include all required documentation
  • Submit to us.conmtenrollment@transdev.com
  • When the Certificate of Compliance has been issued, continue with Step 2
Step 2 

Complete appropriate enrollment application (Note: The application will be denied unless Step 1 has been completed)

Newly enrolling Health First Colorado Home and Community-Based Services (HCBS) providers:

Review the Department's HCBS web page

  • Complete the HCBS Provider Enrollment Training. Evidence of successful passage of the Provider Enrollment Quiz must be attached to the application.
  • Review the NMT specialties for required documentation that must be attached to the application.

Submit a new enrollment application through the Provider Portal.

  • Select Enrollment Type: Atypical
  • Enter Provider Type: 36-Home and Community-Based Services (HCBS)
  • Select the appropriate NMT specialty
  • Enter your NMT Certification of Compliance number into the Certificate Panel of Application
  • Attach the NMT Certificate of Compliance and all other required documentation to the Attachment and Fees page of the application

Existing Health First Colorado HCBS providers:

Log into your HCBS enrollment through the Provider Portal and start a maintenance application.

Add the NMT specialties to your environment, if needed

  • Enter your NMT Certificate of Compliance number into the Certificate Panel of the application located in the Other Information section
  • Attach the NMT Certificate of Compliance to the Attachment and Fees page of the application
Non-Medical Transportation Forms

NMT Provider Intake Checklist - Updated May 2022

Vehicle Inspection Form - March 2022

Frequently Asked Questions

Q: Where do I submit my Compliance Documents? 

A: Complete the NMT Provider Intake Checklist (see NMT Forms tab) and submit all required documentation to IntelliRide via email at us.conmtenrollment@transdev.com 


Q: Can I complete my enrollment/revalidation application while I wait for my Certificate of Compliance to be issued? 

A: No. The application MUST be submitted with an IntelliRide-issued Certificate of Compliance attached or it will be denied. 


Q: If my PASA does not operate any of their own vehicles to transport participants, are we required to carry Auto Liability Insurance? 

A: Yes. All agencies and providers who are billing for Non-Medical Transportation (NMT) are required to carry minimum Auto Liability limits of $300k BI per person/$600k BI per accident/$50k Property Damage. They do not have to schedule any vehicles if they are not being utilized to transport participants.  


Q: Do PASA employees have to carry the same limits of Auto Liability as the agency? 

A: No. Employees who are operating on behalf of the agency are required the State minimum limits of $25k BI per person/$50k BI per accident/$15k Property Damage. 


Q: Do Family Caregivers and Host Home Providers have to carry the same limits of Auto Liability as the PASA? 

A: No. They are required to carry the State minimum limits of $25k BI per person/$50k BI per accident/$15k Property Damage. 


Q: What if I have been issued a Common Carrier permit through the PUC? 

A: Providers maintaining a Common Carrier permit do not have to submit compliance documentation. They will provide the PUC-issued permit number with their enrollment application. 

Helpful Links 

Code of Colorado Regulations - 10 CCR 2505-10 8.400

Office of Community Living Stakeholder Engagement

Health First Colorado Provider Enrollment 

HCBS Provider Enrollment Information 

Revalidation Information for HCBS Providers 

Other Long-Term Services and Supports Programs

Code of Colorado Regulations (CCR) 10 CCR 2505-10 8.611

Contact Us 

Department of Health Care Policy & Financing 

 

Non-Emergent Medical Transportation (NEMT) Questions