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County Incentives Programs

The County Incentives Program was launched in Fiscal Year 2014-15. The Department, in conjunction with county partners, identified goals, benchmarks, or deliverables that are tied to county performance. If counties meet the requirements of the incentives, they are paid additional funds up their local share. The actual amount paid depends on how many incentives the county met.

The following documents should be utilized by counties for participation in the County Incentives Program. Any required submissions should be sent to the County Relations inbox.

FY 2023-24 County Incentives Program

FY 2022-23 County Incentives Program

Program Documentation

Incentives Operational MemosRelated Documents
Customer Service Incentive

OM 22-058

Tier 1 Monthly Required Data Elements for Call Center Reporting

Tier 1 ASA Benchmark Setting Required Data Elements

Customer Service Tiers - All Counties

Accuracy IncentiveOM 22-055
Performance Compliance IncentiveOM 22-054

 

FY 2021-22 County Incentives Program

Program Documentation

Incentives Operational MemosRelated Documents
 Accuracy IncentiveOM 22-034
 Performance Compliance IncentiveOM 21-079
 Continuous Coverage IncentiveOM 22-023
 Cybersecurity Incentive

OM 21-077

County Cybersecurity Webpage