1

Previous Business Process Reengineering (BPR) Learning Session modules

2020:  BPR Learning Sessions (held with Eligibility Site staff from around the State)

These 2020 sessions were recorded during the BPR Learning Sessions held with Eligibility Site staff from around the State. The BPR project consisted of working with 5 model sites in the area of Lean/Continuous Improvement and a series of Statewide Continuous Improvement Learning Sessions. The Learning Session is a Lean workshop with a topic relevant to Eligibility Sites. The toolkit is an in depth document for Eligibility Sites to reference after each Learning Session.

Click on the links below to access each toolkit or watch the Learning Sessions:

For your reference, please see our previous Business Process Reengineering website

Diagnosing Medicaid Case Health using CBMS Wrap-Up

Digital Documents Done Right: Healthy ways to use Document Imaging Systems and EDMS

Asset Verification Program (AVP): Improve your county's fitness related to verifying bank account info

Monitoring the Health of your Caseload Using County Data Dashboards

Coaching for Continuous Improvement

2021:  Quarterly Quality Incentive CI Learning Sessions (February and May 2021)

The Continuous Improvement Team collaborated with the HCPF County Administration Unit and conducted Continuous Improvement (CI) Learning Sessions during the Quarter Quality Incentive meetings. These sessions were directed towards QA staff at Eligibility Sites, with a focus on reaching a higher Quality Assurance maturity level. Below you will find slide decks, supporting documents, and videos for these Learning Session Modules.

Quarter 2 Learning Session Module 1 (held February 2021): Supporting Documents and Video
Quarter 2 Learning Session Module 2 (held February 2021): Supporting Documents and Video
Quarter 4 Learning Sessions (held May 2021): Supporting Documents and Video

2021

For the Learning Sessions below, the Continuous Improvement Team partnered with the ME Team to help prepare Eligibility Sites for upcoming ME reviews. The Sessions supported Eligibility Sites with HCPF Memos Awareness, Problem Solving using Lean Tools, and helping Eligibility Sites in how to incorporate HCPF Memos into their Business Process. The Six(6) Learning Sessions were broken up into Small Counties & MA Sites(2),Medium Counties & MA Sites(2),and Large Counties & MA Sites(2).

Below you will find slide decks, supporting documents, and videos for these Learning Sessions.

October 26, 2021 - Small Counties & MA Sites: Supporting Documents and Video 
October 28, 2021 - Small Counties & MA Sites: Supporting Documents and Video
November 1, 2021 - Medium Counties & MA Sites: Supporting Documents and Video
November 3, 2021 - Medium Counties & MA Sites: Supporting Documents and Video
November 4, 2021 - Large Counties and Denver Health & Connect for Health: Supporting Documents and Video
November 9, 2021 - Large Counties and Denver Health & Connect for Health: Supporting Documents and Video

2022 Continuous Improvement Learning Sessions

The Learning Sessions below supported Eligibility Sites with preparing for the upcoming Renewal Revamp project changes. The Continuous Improvement(CI) Team shared the following information during six(6) learning sessions:

  • Helping You and MA Members through Change
  • Renewal Revamp Data
  • Monitoring MAP Renewal Pending Data
  • How to incorporate Renewal Revamp into Business Process 

Below you will find slide decks, supporting documents, and videos for these Learning Sessions:

April 18, 2022  -Eligibility Sites: Supporting Documents and Video
April 20, 2022  -Eligibility Sites: Supporting Documents and Video
April 21, 2022  -Eligibility Sites: Supporting Documents and Video
April 25, 2022  -Eligibility Sites: Supporting Documents and Video
April 27, 2022  -Eligibility Sites: Supporting Documents and Video
April 28, 2022  -Eligibility Sites: Supporting Documents and Video