Participant-directed services are Home and Community-Based Services (HCBS) that help people of all ages, across all types of disabilities, maintain their independence and determine for themselves what mix of personal assistance supports and services work best for them. Participant direction empowers each member to expand their degree of choice and control over decisions made about their long-term services and supports in a highly personalized manner.
How do I know which program is right for me?
What is the difference between each program?
Consumer-Directed Attendant Support Services (CDASS)
CDASS is a service-delivery option that allows HCBS waiver participants to direct their care and have full control over their attendant services.
Forms and Resources
Forms
- CDASS member and Case Manager forms - Visit our Training and Operations vendor website
- Temporary CDASS Sick Time Request Form - April 2020
- Participant-Directed Programs (PDP) Issues and Feedback Report Form
- CDASS Attendant Background Check Exception Request Form
- CDASS ASMP Safety Plan for Attendant Background Check Exception Form
Resources
- CDASS-SLS Questions and Answers - February 2018
- HCPF Long-Term Services and Supports (LTSS) Training Page
- HCPF Electronic Visit Verification (EVV) Page
- CDASS Rule: 10 CCR 2505-10 8.510
- Training materials
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- CDASS Training Client Manual - Visit Consumer Direct Training Website for current documents
- Electronic Visit Verification-CDASS Compliance Protocol - Published October 2021
- Electronic Visit Verification-CDASS Compliance Protocol Policy - Published October 2021
- CDASS Allocation Management Protocol - Updated April 2021
- CDASS Two Attendant Requirement Protocol - January 2016
- Consumer Direct Training Vendor Website
- Financial Management Service (FMS) Vendor Information
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Financial Management Service (FMS) Vendor Information as of April 2021
- Palco, Inc.
- Phone: 866-710-0456 and select the option for Colorado
- Email:CO-CDASS@palcofirst.com
- Palco Website
- Public Partnerships, LLC (PPL)
- Phone: 888-752-8250
- Email: ppcdass@pcgus.com
- PPL Website
Open Enrollment for FMS providers for participants receiving CDASS
Participants in CDASS have the option to change Financial Management Service (FMS) agencies quarterly, by the 16th of March, June, September and December. All paperwork for a transfer must be completed and approved by the receiving FMS vendor by the 1st of the month that the transfer will occur.
- For example, if a participant wants to transfer by March 16th, all paperwork must be completed and approved by the receiving FMS agency by March 1.
If you do not want to change FMS agencies you do not need to take any action.
- Palco, Inc.
- Attendant Background Checks
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Background checks are required to hire CDASS attendants and include a Colorado Bureau of Investigation (CBI) Criminal Background check, Board of Nursing license check, and Office of Inspector General check.
In June 2022, the Participant-Directed Programs Policy Collaborative (PDPPC) voted to recommend to the Department changes to the background check policies and processes. The Department approved these changes. These changes enable CDASS employers to:
- Have the final decision to hire their attendants permanently or conditionally.
- Decide whether to run additional and more frequent background checks.
- Access more resources/education to better assess background check reports.
If you are a CDASS employer who wishes to request an exception to hire a prospective attendant who has been found initially ineligible, please complete the CDASS Background Check Exception Request Form.
Participant-Directed Program CDASS Exception Request Processes: This document outlines the requirements of the permanent, conditional, and CBI clarification processes.
Operational Memo (coming soon): This memo provides information about the replacement of the Consumer-Directed Attendant Support Services Criminal Barrier Crimes List with the Background Check Crimes of High Risk: CDASS Employer Hiring Guide.
- Annual FMS Member Satisfaction Survey Information
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2022 FMS Member Satisfaction Surveys
Annual Member Satisfaction Surveys of each Financial Management Services (FMS) agency were mailed to CDASS members by Consumer Direct for Colorado (CDCO) on April 8, 2021. The surveys collected feedback through May 6, 2022. A total of 612 responses were gathered.
- Palco 2022 Member Satisfaction Survey Report 05-31-2022
- PPL 2022 Member Satisfaction Survey Report 05-31-2022
2021 FMS Member Satisfaction Surveys
Annual Member Satisfaction Surveys of each Financial Management Services (FMS) agency were mailed to CDASS members by Consumer Direct for Colorado (CDCO) on March 28, 2021. The surveys collected feedback through April 30, 2021. A total of 541 responses were gathered.
2020 FMS Member Satisfaction SurveysAnnual Member Satisfaction Surveys of each Financial Management Services (FMS) agency were mailed to CDASS members by Consumer Direct for Colorado (CDCO) on April 28, 2020. The surveys collected feedback through June 3, 2020. A total of 673 responses were gathered.- Acumen 2020 Member Satisfaction Survey Report 06-17-2020
- Palco 2020 Member Satisfaction Survey Report 06-17-2020
- PPL 2020 Member Satisfaction Survey Report 06-17-2020
- Training and Operations Vendor Information
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If you have questions regarding CDASS or CDASS retraining, please contact Consumer Direct for Colorado (CDCO).
Consumer Direct for Colorado (CDCO)
Phone: 844-381-4433
Fax: 866-924-9072
Contact Information for CDASS
If you are a Health First Colorado (Colorado's Medicaid Program) member interested in starting CDASS, you must contact your case manager in your region.
If you currently are participating in CDASS contact Consumer Direct for Colorado (CDCO) for the following:
- Member Skills Retraining
- Support Resources and Training
- Questions regarding CDASS
Phone: 844-381-4433
Fax: 866-924-9072
In-Home Support Services (IHSS)
IHSS is a participant-directed service-delivery option that allows home and community-based services (HCBS) waiver participants to direct and manage their care with the support of an agency.
- IHSS Fact Sheet
- IHSS Providers List Page
- IHSS Frequently Asked Questions - Updated June 2022
- Independent Living Core Services Fact Sheet - October 2020
- IHSS Resource Guide for Participants & Family Members
- Care Plan Mediation Request Form (see Tools & Forms)
Contact Information for IHSS
If you are a Health First Colorado (Colorado's Medicaid Program) member interested in starting IHSS, you must contact your case manager in your region.
If you currently are participating in CDASS contact Consumer Direct for Colorado (CDCO) for the following:
- Member Skills Training Opportunities
- Questions regarding CDASS
Phone: 844-381-4433
Fax: 866-924-9072
- Training Materials
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IHSS Provider Training
- Free provider training for current and prospective In-Home Support Services (IHSS) Agencies. Trainings will be held twice monthly in a hosted webinar format by Consumer Direct of Colorado (CDCO).
- For more information and to register for IHSS Provider Training, visit Consumer Direct CO Schedule website
- Training is recommended for IHSS Agency administrators, back-up administrators, and key staff.
- Free provider training for current and prospective In-Home Support Services (IHSS) Agencies. Trainings will be held twice monthly in a hosted webinar format by Consumer Direct of Colorado (CDCO).
- Forms
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- IHSS Care Plan Calculator - for case managers - April 2018
- IHSS Authorized Representative Form - Updated March 2018
- IHSS Physician's Attestation of Consumer Capacity Form - Updated March 2018
Participant-Directed Programs (PDP) Unit Resources and Contact Information
Report Issues or Provide Feedback to the PDP Unit
If you have any issues or feedback related to CDASS/IHSS policies, Electronic visit Verification (EVV), enrollment, vendor performance, or other topics you need to escalate to the Department for help getting a resolution, you can send your feedback or report your issue through:
- Participant-Directed Programs (PDP) Unit Issues and Feedback Report Form
- Email the PDP Unit at HCPF_PDP@state.co.us
- Call Unit staff:
- Contractor/Contractual Questions: 303-866-3504
- CDASS Questions: 303-866-6138
- IHSS Question: 303-866-4666
Participate with other Stakeholders on policy issues related to Participant-Directed Programs
- Participant-Directed Programs Policy Collaborative (PCPPD) monthly meeting
- IHSS Subcommittee
- IHSS Agency as Authorized Representative (AR) Workgroup
- Utilization Review/Utilization Management (UR/UM) Subcommittee
- To join any of these stakeholder engagement opportunities, please send an email to HCPF_PDP@state.co.us.
Learn about other Long-Term Services and Supports (LTSS) Programs.
Questions about these programs or want to apply?
Contact the Single Entry Point Agency in your region or Consumer Direct for Colorado (CDCO).