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2020 Memo Series Communications

2020 Policy Memos

Policy Memo - anything that changes Departmental policy because of the federal and/or state legislation, rules or regulations promulgated as a result of previous federal and/or state legislation, rules, regulations, policies, or procedures.  A Policy Memo can interpret and provide further guidance to previously promulgated regulations.

 

Memo #Memo TitleIssue DateAudienceKeywordsLinks & Attachments
PM 20-010Colorado Emergency Economic Stimulus Payment11/17/2020StakeholdersCOVID-19, Coronavirus, Economic Stimulus, Stimulus Check, Relief Payment, Eligibility, Income, Resources, Non-MAGI, MAGI, CHP+None

PM 20-009

(superseded by PM 22-007)

COVID-19 Uninsured Benefit for Testing Only10/20/2020StakeholdersCOVID, TestingNone
PM 20-008Discontinuation of Travel Time Billing for Personal Care and Homemaker Services (Non-IDD Waivers)9/1/2020Personal Care and Homemaker Service Providers in Select Non-IDD Waivers & Case Management Agencies (CMAs)Personal Care, Homemaker, Travel Time, HCBS, Waivers, Electronic Visit Verification, EVV, Par Revision, Case ManagementNone
PM 20-007Electronic Visit Verification (EVV) Address Confidentiality Program (ACP) Guidance8/17/2020StakeholdersElectronic Visit Verification, EVV, Address Confidentiality Program, ACP, Cures ActNone
PM 20-006Durable Medical Equipment Electronic Visit Verification (EVV) Exemption8/5/2020ProvidersElectronic Visit Verification, EVV, Durable Medical EquipmentNone

PM 20-005

(superseded by PM 21-004)

Disability Trust Policy Guidance on Distribution Notice Requirements7/16/2020StakeholdersDisability Trust, Trust, Distribution, NoticeNotification of Trust Distribution Form
PM 20-004COVID-19 Continuous Enrollment for Existing Medical Assistance Members6/15/2020Eligibility SitesCOVID-19, Continuous Enrollment, Public Health Emergency, Medicaid, CHP+, Eligibility

Benefit Continuation Letter

Coverage Reopen Letter

PM 20-003New Unemployment Compensation Programs Under the Cares Act5/7/2020Eligibility SitesUnemployment, Income, Medical Assistance, EligibilityNone
PM 20-002COVID-19 Recovery Rebate (Economic Stimulus): Income and Resource Eligibility5/6/2020StakeholdersCOVID-19, Coronavirus, Cares Act, Recovery Rebate, Economic Stimulus, Stimulus Check, Relief Payment, Eligibility, Income Resources, Patient Payment, Non-MAGI, MAGI, CHP+None

PM 20-001

(superseded by PM 20-007)

Electronic Visit Verification (EVV) Address Confidentiality Program Guidance During EVV Soft Launch1/22/2020StakeholdersElectronic Visit Verification, EVV, Address Confidentiality, Cures Act, Personal Care, Home HealthNone

 

2020 Operational Memos

Operational Memo - detailed instructions and/or clarifications to contracted entities and county partners to operationalize a new or existing state and/or federal law, new or existing state and/or federal rule, or Department policy.

 

Memo #Memo TitleIssue DateAudienceKeywordsLinks & Attachments
OM 20-106Electronic Visit Verification (EVV) Compliance Timeline Update12/23/2020StakeholdersEVV, Cures Act, Claims, PaymentNone

OM 20-105

(superseded by OM 21-025)

Updated: Day Habilitation Services in Response to COVID-1912/23/2020Home and Community-Based Services (HCBS), Day Habilitation Provider Agencies, Case Management Agencies (CMAs), Members and StakeholdersDay Habilitation, Specialized Habilitation, Supported Community Connections, SH, SCC, Providers, PASAS, Home and Community-Based Services, HCBS, Case Management Agencies, CMAS, Community-Centered Boards, CCBS, DD, SLS, SPALNone

OM 20-104

(superseded by OM 23-053)

Home and Community-Based Services Children's Habilitation Residential Program (HCBS-CHRP) - Residential Child Care Facilities New Rates12/21/2020Case Management Agencies (CMAs), Children's Habilitation Residential Program (CHRP) Providers, Parents/Legally Responsible Parties, Families, StakeholdersHCBS, CHRP, Provider Rates, Support Need Level, RCCFNone
OM 20-103Rights Modifications Documentation12/21/2020Case Management Agencies (CMAs)Community Centered Boards (CCBs), Single Entry Point Agencies (SEPs), Case Management Agencies (CMAs), Home and Community-Based Services (HCBS), Providers, HCBS Members and Stakeholders

BUS Screenshots and Data Entry Instruction for Rights Modification Screens

BUS Screenshots for Log Notes

Informed Consent Template

OM 20-1022021 Increase to Resource Limits-Medicare Savings Program and Low Income Subsidy12/16/2020Eligibility SiteIncrease to Resource Limits, Medicare Savings Programs, Qualified Medicare Beneficiaries, Specified Low Income Beneficiaries, Qualified Individuals-1, Qualified Disabled and Working Individuals, Low-Income SubsidyNone
OM 20-1012021 Social Security Cost of Living Adjustments12/11/2020Counties & Eligibility Sites2021 COLA, 2021 Cost of Living Adjustment, SSI, Home Maintenance Allowance, HMA, Patient Payment, PNA, Personal Needs Allowance, Spousal Protection, Community Spouse, CSRA, Home Equity MaximumNone

OM 20-100

(superseded by OM 20-105)

Updated: Day Habilitation Services in Response to COVID-1912/11/2020StakeholdersPausing Implementation, Day Habilitation, Specialized Habilitation, Supported Community Connections, SH, SCC, Providers, PASAS, Home and Community-Based Services, HCBS, Case Management Agencies, CMAS, Community-Centered Boards, CCBS, DD, SLS, SPALNone

OM 20-099

(superseded by OM 20-100)

Day Habilitation Services in Response to COVID-1911/23/2020Home and Community-Based Services (HCBS) Day Habilitation Provider Agencies, Case Management Agencies (CMAs), Members and StakeholdersDay Habilitation, Specialized Habilitation, Supported Community Connections, SH, SCC, Providers, PASAS, Home and Community-Based Services, HCBS, Case Management Agencies, CMAs, Community-Centered Boards, CCBs, DD, SLS, SPALNone
OM 20-098Health First Colorado (Medicaid) Buy-In Phone Number11/17/2020StakeholdersBuy-In, Contact InformationNone
OM 20-097Operational Instructions for Residential Habilitation and Individual Residential Services and Supports Service Providers11/23/2020Program Approved Service Agencies (PASAs)Home and Community-Based Services Waivers, Residential Habilitation, Individual Residential Services and SupportsProcess Attachment - Updating IRSS Provider Spreadsheet

OM 20-096

(superseded by OM 21-082)

Single Entry Point Requirements for Completing A Second Optional Member In-Person Monitoring Contact10/27/2020Single Entry Point (SEP) AgenciesCOVID-19, Coronavirus, Case Management, Face-To-Face, In-Person, HCBS, Monitoring Visit, Optional MonitoringNone
OM 20-095Human Rights Committee Reimbursement Requirements10/19/2020Community Centered Boards (CCBs)Community Centered Boards, Human Rights Committee, Administrative Contract, Contract DeliverablesNone
OM 20-094Complete Eligibility Site Contact Information on All Member Correspondence10/15/2020Eligibility SitesMissing Contact Information, Client Correspondence Audit, CBMS Access, CBMS SecurityNone
OM 20-093Removing Travel Time Units from PARS with Home Maker and Personal Care Services10/2/2020Single Entry Points (SEPs)Prior Authorization Requests (PARS), Electronic Visit Verification (EVV), Revisions, Travel TimeNone
OM 20-092Updated Statement of Agreement9/23/2020StakeholdersStatement of Agreement, Signature Page, Person-Centered Service Plan, Support Plan, Individualized Plan

Service Plan Signature Page - Rev. Sept 2020

Service Plan Signature Plan Frequently Asked Questions (FAQs) - Oct. 2020

OM 20-091Adult Day Services in Response to COVID-199/16/2020Home and Community-Based Services (HCBS) Adult Day Service Provider Agencies & Case Management Agencies (CMAs)Adult Day Services, ADS, Providers, Home and Community-Based Services, HCBS, Case Management Agencies, BI, CMHS, EBD, SCINone

OM 20-090

 

Billing Guidance for HCBS Providers When Using Telehealth9/15/2020StakeholdersHome and Community-Based Services, HCBS, Providers, Billing, TelehealthNone
OM 20-089City and County of Denver Rate Increases for Home and Community-Based Services9/15/2020Home and Community-Based Services (HCBS) ProvidersBenefits and Services, Home and Community-Based Services, HCBS, Providers, Rates, SB19-238, CDASS, Denver Minimum WageNone
OM 20-088Department Contact Information SIS and Support Level Issues and Requests9/1/2020Community Centered Boards (CCBs)Supports Intensity Scale, SIS, HCBS-DD, HCBS-SLS, Support Level, Support Level Review, SIS Re-AssessmentNone

OM 20-087

(superseded by OM 20-091)

Adult Day Services in Response to COVID-199/4/2020Home and Community-Based Services (HCBS) Adult Day Service Provider Agencies & Case Management Agencies (CMAs)Adult Day Services, ADS, Providers, Home and Community-Based Services, HCBS, Case Management Agencies, CMAs, CMHA, EBD, SCINone
OM 20-086Reporting COVID-19 Supplemental Payments on the MED-138/26/2020Nursing Facilities & Nursing Facility Management CompaniesSkilled Nursing Facilities, SNF, Nursing Facilities, NF, Cost Report, MED-13, COVID-19None
OM 20-085Critical Incident Reporting BUS Update8/26/2020Case Management Agencies (CMAs)Critical Incident, CIRS, BUS, Benefits Utilization System, Case ManagementCIRS/BUS Update Training Tool

OM 20-084

(superseded by OM 22-016)

New Support Level and Supports Intensity Scale Request Forms - Effective 9/1/20208/26/2020Case Management Agency Members & AdministratorsSupport Level Review, Supports Intensity Scale, Request, Case Management Agencies, HCBS-SIS, HCBS-DD, Waivers, SIS, Re-Exam, Reassessment Exams

SIS Reassessment Request - August 2020

Support Level Review Request - August 2020

OM 20-083

(superseded by OM 21-048)

Day Habilitation Services in Response to COVID-198/6/2020Home and Community-Based Services (HCBS) Day Habilitation Provider Agencies & Case Management Agencies (CMAs)Home and Community-Based Services, HCBS, Provider, PASA, COVID-19, Coronavirus, Day Habilitation, Specialized Habilitation, Supported Community Connections, SCC, SH, Host Home Providers, HHPNone
OM 20-082Critical Incident Reporting for OBRA-Specialized Services8/6/2020Community Centered Boards (CCBs)Critical Incident Reporting, State General Fund Programs, OBRA SS, ProviderNone

OM 20-081

(superseded by OM 21-077)

Implementation of the FY 2020-21 Cyber Security Incentive8/6/2020Departments of Human/Social ServicesIncentives, Cyber Security, 2020-21, County Incentives ProgramNone

OM 20-080

(superseded by OM 22-037

Critical Incident Reporting for COVID-198/6/2020Case Management Agencies (CMAs)COVID-19, Coronavirus, Case Management Agencies, Critical Incident ReportingNone

OM 20-079

(superseded by OM 20-106)

Electronic Visit Verification (EVV) Compliance Timeline8/3/2020StakeholdersElectronic Visit Verification, EVV, Live-In Caregiver Exemption, Cures ActNone
OM 20-078Family Support Plan for the Family Support Services Program7/31/2020Community Centered Boards (CCBs)FSP, FSP Template, Family Support Plan, Family Support, Family Support Services Program, State General Fund ProgramNone

OM 20-077

(superseded by OM 20-090)

Billing Guidance for HCBS Providers When Using Telehealth7/31/2020Home and Community-Based Services (HCBS) ProvidersHome and Community-Based Services, HCBS, Providers, Billing, TelehealthNone

OM 20-076

(superseded by OM 21-040)

Case Management Agency Member In-Person Requirements and Rural Travel Add-On7/23/2020Community Centered Board (CCB) and Single Entry Point (SEP) Case Management Agencies (CMAs)Rural, Travel, Add-On, COVID-19, Coronavirus, Case Management, Face-To-Face In-Person, TCM, HCBS, Monitoring Visit, State SLS, OBRA-SSNone

OM 20-075

(superseded by OM 21-040)

Updated Case Management Operational Changes in Response to COVID-197/22/2020Case Management Agencies (CMAs)COVID-19, Coronavirus, Case Management, Monitoring, Functional Eligibility Assessment, Level of Care, CSR, ULTC 100.2, Critical Incident ReportNone

OM 20-074

(superseded by OM 21-055)

County Transition of Non-Emergent Medical Transportation (NEMT)7/21/2020County Departments of Human/Social Services & Non-Emergent Medical Transportation (NEMT)NEMT, Transportation, IntelliRide, Statewide VendorNone
OM 20-073CDASS Allocation Decrease Process for Case Management Agencies7/21/2020Case Management Agencies (CMAs)CDASS, Rate Decrease, SEP, CCB, Case Management, 10/1/2020CDASS Allocation Decrease Workflow Process
OM 20-072Operational Information for HCBS Residential Services Pertaining to COVID-19 and the Protect Our Neighbors Order7/20/2020Providers & Case Management Agencies (CMAs)COVID-19, Coronavirus, Providers, Host Home Providers, Residential Providers, Alternative Care Facilities, Supportive Living ProgramNone
OM 20-071Self-Attestation of Information During COVID-197/14/2020Eligibility SitesSelf-Attestation, Medical Assistance, Eligibility, Income, Social Security Number, ResourcesNone

OM 20-070

(superseded by OM 21-037)

Updated Information Pertaining to Day Program Services in Response to COVID-197/10/2020Home and Community-Based Services (HCBS) Day Program Service Providers & Case ManagementCOVID-19, Coronavirus, Benefits and Services, Home and Community-Based Services, Day Programs and ServicesNone
OM 20-069Updated HCBS Provider Retainer Payments7/9/2020Home and Community-Based Services (HCBS) and Case Management Agencies (CMAs)COVID-19, Coronavirus, Provider, Benefits and Services, Home and Community-Based Services, Retainer PaymentsNone
OM 20-068Implementation of the FY 2020-21 Eligibility Performance Incentive7/1/2020County Departments of Human/Social ServicesTimeliness, Backlog, Case Maintenance, LTSS, Performance, Benchmark, IncentivesNone
OM 20-0672020 Minimum Monthly Maintenance Needs Allowance (MMMNA)7/1/2020Eligibility SitesMinimum Monthly Maintenance Needs Allowance, MMMNA, Monthly Income Allowance, MIA, Spousal Allowance, Shelter Allowance, Long-Term CareNone
OM 20-066Critical Incident Reporting in State General Fund Programs7/1/2020Community Centered Boards (CCB) Case Management Agencies (CMAs)Community Centered Boards, CCB, State General Fund, FDDP, State SLS, OBRA, Critical Incident Reporting, CIRSNone
OM 20-065FY 2020-21 Implementation of Training and Quality Incentive7/1/2020County Departments of Human/Social ServicesTraining, Incentives, Quality, SDC, LMS, Medical AssistanceQuarterly Quality Check-In Matrix
OM 20-064Implementation of the FY 2020-21 Continuous Eligibility Performance Incentive7/1/2020County Departments of Human/Social Services90 Calendar Days, COVID-19 Public Health Emergency, Redetermination, EligibilityNone

OM 20-063

(superseded by OM 21-037)

Updated: Operational Changes to the HCBS Non-Medical Transportation Benefit for COVID-196/24/2020Providers & Case Management Agencies (CMAs)COVID-19, Coronavirus, Providers, Non-Medical Transportation, NMT, TransportationNone

OM 20-062

(superseded by OM 21-059)

Care Coordination and Case Management Expectations for Utilization Management Denials6/5/2020Regional Accountable Entities (RAEs), Case Management Agencies (CMAs), and the Utilization Management (UM)RAE, CCB, CMA, SEP, UM Venor, eQHealth, Care Coordination, Case Management, LTHH, PDN, Utilization Management

Collaboration Between Accountable Entities (RAEs) and Case Management Agencies (CMAs)

RAE and CMA Collaboration: Scenarios

Case Management Agencies and Regional Accountable Entities Collaboration Learning Collaborative Training

OM 20-061New Process for HCBS Case Managers Creating PARS for Trails Members5/29/2020Case Management Agencies (CMAs)Foster Care, Trails, Benefits Mismatch, Colorado Benefits Management System, CBMS, Single Entry Point, SEP, Community Centered Board, CCB, Home and Community Based Services, HCBS, The Bridge, Pre Prior, Authorization, PPA, PA, PAR, CHRP, Case Manager, Child WelfareNone

OM 20-060

(Superseded by OM 21-050)

Clarification for HCBS Community Connector and Supported Community Connections Providers Related to COVID-195/18/2020Home and Community-Based Services (HCBS), Community Connector (CC) and Supported Community Connections (SCC), Providers and Case Management Agencies (CMAs)COVID-19, Coronavirus, Case Management, Provider, Benefits and Services, Home and Community-Based ServicesNone
OM 20-059Operational Memo for Provider-Owned Residential Settings Regarding the Handling of Federal COVID-19 Stimulus Payments5/13/2020Nursing Facilities (SNFs/NFs), Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF-IIDs), Home and Community-Based Services (HCBS) Alternative Care Facilities (ACF, HCBS Supportive Living Programs (SLP), HCBS Group Residential Support Services (GRSS), HCBS Individual Residential Support Services-Host Homes (IRSS-Host Home)SNF, ICF-IIF, 5615, Patient Liability, Patient Payment, Stimulus, PETI, ACF, SLP, GRSS, IRSS, Host Home, Group HomeNone

OM 20-058

(superseded by OM 23-042)

County Administration Expenditures During COVID-195/13/2020County Departments of Human/Social ServicesCounty Admin, CFMS, Expenditures, Medicaid and CHP+ Coding, COVIDNone

OM 20-057

(superseded by OM 20-070)

Day Program Service Operations Under COVID-19 Safer at Home Order5/12/2020Home and Community-Based Services (HCBS) Day Program Service Providers & Case Management Agencies (CMAs)COVID-19, Coronavirus, Benefits and Services, Home and Community-Based Services, Day Programs and ServicesNone

OM 20-056

(superseded by OM 21-074)

Targeted Case Management-Transition Coordination (TCM-TC) Guidance for Transition Coordination Activities During COVID-19 Pandemic5/11/2020Transition Coordination Agencies (TCA)Transition Coordination Services, TCM-TC, Transition Coordination Agencies, Transition Coordinators, Transition Coordination ActivitiesNone
OM 20-055COVID-19 Guidance for NEMT Providers5/11/2020County Administrators, State Designated Entity, or Contractors who administers the Non-emergent Medical Transportation (NEMT) BenefitNEMT, COVID-19, Guidelines, Prevention, County Administration, ProvidersExecutive Order D 2020 039 Masks

OM 20-054

(Superseded by OM 21-083)

Options Counseling Expectations COVID-195/7/2020StakeholdersCOVID-19, Coronavirus, Options Counseling, Transition Coordination, Transition Services, Skilled Nursing FacilitiesNone

OM 20-053

(superseded by OM 21-038)

Level of Care Operational Changes in Response to COVID-195/6/2020Case Management Agencies (CMAs) & ProvidersCOVID-19, Coronavirus, Case Management Functional Eligibility, Assessment, Level of Care, ULTC 100.2, Professional Medical Information Page, Nursing Facility TransfersNone
OM 20-052Waiting List Management Changes for the HCBS-DD Waiver5/5/2020StakeholdersCase Management, Waiting List, HCBS-DD, Enrollments, Authorization, Waiting List Protocol, Intellectual and Developmental Disabilities, I/DDNone
OM 20-051Electronic Visit Verification Live-In Caregiver Exemption5/5/2020StakeholdersElectronic Visit Verification, EVV, Live-In, Caregiver ExemptionLive-In Caregiver Attestation Form
OM 20-050Temporary Provider Rate Increase for Nursing Facilities and Intermediate Care Facilities5/1/2020Providers & Case Management Agencies (CMAs)Nursing Facility, Intermediate Care Facility, ICF-IID, Rate Increase, COVID-19, CoronavirusNone

OM 20-049

(superseded by OM 21-013)

Updates: Case Management Additional Operational Changes in Response to COVID-19 Professional Medical Information Page (PMIP)4/23/2020Case Management Agencies (CMAs)COVID-19, Coronavirus, Case Management, Functional Eligibility Assessment, Level of Care, ULTC 100.2, Professional Medical Information PageNone
OM 20-048Updated: Changes to Benefits and Services Rates in Response to COVID-194/23/2020Providers & Case Management Agencies (CMAs)COVID-19, Coronavirus, Benefits and Services, Home and Community Based Services, CDASS, IHAA, GRSS, IRSS, Residential Habilitation, Personal Care, Homemaker, Rate Increases, PETI, ACF, SLP, TLPNone
OM 20-047COVID-19 Communications for CDASS Participants Regarding Sick Time4/23/2020Consumer Directed Attendant Support Services (CDASS) Participants & Case Management Agencies (CMAs)COVID-19, CDASS, Sick TimeTemporary Sick Time Request
OM 20-046Updated: Changes to Benefits and Services in Response to COVID-194/23/2020Providers & Case Management AgenciesCOVID-19, Coronavirus, Benefits and Services, Home and Community Based Services, CDASS, Case ManagementNone

OM 20-045

(superseded by OM 23-024)

Eligibility and Notice of Action Changes in Response to COVID-19 for Case Management Agencies4/23/2020Single Entry Points (SEPs), Community Centered Boards (CCBs) and Case Management Agencies (CMAs)COVID-19, Coronavirus, Case Management, Functional Eligibility Assessment, Level of Care, ULTC 100.2, LTC-803, Notice of Action, Adverse Action, Service Planning, Termination, DenialNone

OM 20-044

(superseded by OM 20-080)

Critical Incident Reporting for COVID-194/23/2020Case Management AgenciesCOVID-19, Coronavirus, Case Management, Critical Incident ReportingNone

OM 20-043

(superseded by OM 23-015)

PASRR COVID-19 Update 2.54/22/2020Pre-Admission Screening and Resident Review (PASRR) StakeholdersPASRR, Coronavirus, COVID-19, Nursing Facilities, HospitalsNone
OM 20-042RRR Process4/20/2020Eligibility SitesRRR, Processing, BacklogRRR Backlog Tips
OM 20-041Electronic Signatures for all State Contract with Counties4/15/2020Human/Social Services, Single Entry Points (SEP) and Healthy CommunitiesWet Signature, Electronic Signature, State Contracts, DocuSign Signature/DocuSignDocuSign Signature Step Action Guide
OM 20-040Targeted Case Management-Transition Coordination (TCM-TC) Above Cap Request and Authorization Process4/14/2020Transition Coordination Agencies (TCA)Transition Coordination, Targeted Case Management, TCA, TCM, Transition Services, Approval Process, Unit CapUnit Request Form 0519

OM 20-039

(superseded by OM 20-069 )

Updated HCBS Provider Retainer Payments and Case Management Action Required for Closures Related to COVID-194/10/2020Home and Community-Based Services Providers & Case Management AgenciesCOVID-19, Coronavirus, Case Management, Provider, Benefits and Services, Home and Community Based ServicesNone
OM 20-038Temporary Training and Certification of Nurse Aides4/8/2020Nursing FacilitiesCertified Nursing Assistant, Nursing Facilities, Training Requirements, COVID-19, CoronavirusNone
OM 20-037Community Centered Boards and Single-Entry Points Operational Changes in Response to COVID-194/8/2020Community Centered Boards & Single Entry PointsCOVID-19, Coronavirus, Administrative and Case Management ContractsNone

OM 20-036

(superseded by OM 21-069)

COVID-19 Communication for Suspending In-Person Inspections for HCBS Home Modification and Individual Residential Support Services-Host Home Settings4/8/2020Home and Community Based Services (HCBS) Providers & Case Management AgenciesCOVID-19, HCBS, Home Modification, Home Accessibility Adaptations, Home MOD, IRSS, Host Home, Inspection, SurveyNone

OM 20-035

(superseded by OM 20-072)

Operational Information for HCBS Residential Services Pertaining to COVID-194/7/2020Providers & Case Management AgenciesCOVID-19, Coronavirus, Providers, Host Home Providers, Residential Providers, Alternative Care Facilities, Supportive Living ProgramNone

OM 20-034

(superseded by OM 20-075)

Updated Case Management Operational Changes in Response to COVID-194/7/2020Case Management AgenciesCOVID-19, Coronavirus, Case Management, Monitoring, Functional Eligibility Assessment, Level of Care, CSR, ULTC 100.2, Critical Incident ReportNone

OM 20-033

(superseded by OM 21-022)

Medical Assistance - Medicare Savings Program and Low-Income Subsidy4/7/2020County Departments of Human/Social Services & Medical Assistance Sites2020 Income Limits - Medicare Savings Program and Low-Income SubsidyNone
OM 20-032Telemedicine in Nursing Facilities, Alternative Care Facilities, and Intermediate Care Facilities for COVID-194/1/2020Nursing Facilities, Alternative Care Facilities, Intermediate Care Facilities, and Medical ProfessionalsTelemedicine, Telehealth, Nursing Facilities, Alternative Care Facilities, Intermediate Care Facilities, COVID-19, CoronavirusNone

OM 20-031

(superseded by OM 20-063)

Operational Changes to the HCBS Non-Medical Transportation Benefit for COVID-194/1/2020Providers & Case Management AgenciesCOVID-19, Coronavirus, Providers, NMT, TransportationNone

OM 20-030

(superseded by OM 20-043)

PASRR COVID-19 Update 24/1/2020StakeholdersPASRR, Coronavirus, COVID-19, Nursing Facilities, HospitalsNone
OM 20-029Community Centered Boards (CCB) Rates4/1/2020Community Centered Boards (CCBs)Community Centered Boards, CCB, Community Centered Board Rates, CCB RatesColorado County Designation, 2018 - Colorado Rural Health Center
OM 20-028Health First Colorado Children with Disabilities Buy-In 2020 Income Chart and Premium Guide3/31/2020County Departments of Human/Social ServicesMedicaid, Buy-In, Children with Disabilities, CBWD, 2020 FPL, Income, PremiumNone

OM 20-027

(superseded by OM 21-070)

Changes to Signature Requirements for Member Paperwork in Response to COVID-19 for Case Management Agencies3/31/2020Case Management AgenciesCOVID-19, Coronavirus, Case Management, Monitoring, Functional Eligibility Assessment, Level of Care, CSR, ULTC, 100.2, 803, Service PlanningNone
OM 20-026Instructions for Nursing Facility Claims when 5615s are Unavailable Due to COVID-193/27/2020Nursing Facilities & Intermediate Care Facilities for Individuals with Intellectual Disabilities5615, COVID-19, Nursing Facilities, LTC Facilities, Patient Liability, Patient Payment, ClaimsNone

OM 20-025

(superseded by OM 21-023)

Health First Colorado Buy-In for Working Adults with Disabilities 2020 Income Chart and Premium Guide3/24/2020County Departments of Human/Social ServicesMedicaid, Buy-In, Working Adults with Disabilities, WAWD, 2020, Income, PremiumNone

OM 20-024

(superseded by OM 20-046)

Changes to Benefits and Services in Response to COVID-193/24/2020StakeholdersCOVID-19, Coronavirus, Benefits and Services, Home and Community Based Services, CDASS, Case ManagementNone
OM 20-023COVID-19 Communication for Supervision Requirements for Class B Licensed HCBS Providers3/24/2020StakeholdersCOVID-19, HCBS Providers, SupervisionNone

OM 20-022

(superseded by OM 20-044)

Critical Incident Reporting for COVID-193/19/2020StakeholdersCOVID-19, Coronavirus, Case Management, Critical Incident ReportingNone

OM 20-021

(superseded by OM 20-039)

HCBS Provider and Case Management Action Required for Closures Related to COVID-193/17/2020StakeholdersCOVID-19, Coronavirus, Case Management, Provider, Benefits and Services, Home and Community Based ServicesNone
OM 20-020COVID-19 Communication for HCBS Behavioral Therapy, HCBS-Bereavement Counseling, HCBS-Expressive Therapy, HCBS- Mental Health Counseling, HCBS-Movement Therapy, and HCBS-Therapeutic Life Limiting Illness Support Providers3/17/2020StakeholdersHCBS Therapy, COVID-19None

OM 20-019

(superseded by OM 20-049)

Case Management Additional Operational Changes in Response to COVID-193/14/2020StakeholdersCOVID-19, Coronavirus, Case Management, Monitoring, Functional Eligibility Assessment, Level of Care, CSR, ULTC 100.2, 803None

OM 20-018

(superseded by OM 20-034)

Case Management Operational Changes in Response to COVID-193/14/2020StakeholdersCOVID-19, Coronavirus, Case Management, Monitoring, Functional Eligibility Assessment, Level of Care, CSR, ULTC 100.2, Critical Incident ReportNone

OM 20-017

(superseded by OM 20-057)

Departmental Guidance on Long-Term Care and Congregate Settings3/13/2020StakeholdersCOVID-19, GuidanceNone

OM 20-016

(superseded by OM 22-043)

Disenrollment of Program of All-Inclusive Care for the Elderly (PACE) Participants3/10/2020StakeholdersPACE, Voluntary and Involuntary Disenrollment, State Administering AgencyNone

OM 20-015

(superseded by OM 21-021)

2020 Federal Poverty Level Guidelines3/6/2020County Departments of Social/Human Services & Medical Assistance (MA) Site Staff2020 Federal Poverty Level Guidelines, Income Limits

April 2020 CHP+ Income Chart Final

April 2020 Medicaid Income Chart

OM 20-014Professional Medical Information Page Requirements3/6/2020Case Management Agencies (CMAs)Professional Medical Information Page PMIP, ULTC-100.2, Functional Needs Assessment, Licensed Medical Professional, Level of Care, QISNone
OM 20-013Youth Day Services3/2/2020StakeholdersHCBS-CES, Youth DayHCBS Rate Schedule - as of March 2020

OM 20-012

(superseded by OM 20-079)

Electronic Visit Verification Mandate Timeline2/27/2020StakeholdersEVV, Electronic Visit Verification, Mandate, In Home Services, Cures ActNone

OM 20-011

(superseded by OM 20-081)

Implementation of the FY 2019-20 Cybersecurity Incentive Reporting Period 22/19/2020County Departments of Human/Social Services

 

Incentives, Cybersecurity, 2019-20, County Incentives Program

 

 

Cybersecurity FAQ

Option 2 Risk Assessment and Remediation Plan

Option 2, 3, WMS Risk Assessment & Remediation Plan

OM 20-010Single Entry Point (SEP) Rates2/20/2020Single Entry Point AgenciesSEP RatesColorado County Designation, 2018-Colorado Rural Health Center
OM 20-009Implementation of the FY 2019-20 Food Security Incentive2/3/2020County Departments of Human/Social ServicesFood Security, SNAP, EBNE, Incentives, Performance

Food Security Data

SNAP Individual Report FAQ

OM 20-008Guidance on Incontinence Items Available Through Early Periodic Screening, Diagnostic, and Treatment (EPSDT), Durable Medical Equipment (DME), or Home and Community Based Services (HCBS) Waivers1/30/2020Case Management Agencies, Durable Medical Equipment (DME) Providers, and StakeholdersHCBS, CES, SLS, SS, SME, EPSDT, Wipes, Diapers, IncontinenceNone
OM 20-007SB 19-238 Compensation Increase for Home Care Professional Notification1/28/2020Home Care AgenciesSB19-238, Home Care Agencies, Personal Care, Homemaker

Compensation Increase for Home Care Professionals Letter

Senate Bill 19-238

OM 20-006Updated Guidance to Contractors on Reporting Suspected Provider Fraud1/28/2020ContractorsProvider Fraud, Fraud Reporting, Program Integrity, Medicaid Fraud Control Unit, ContractorContractor Suspected Fraud Written Notice Form
OM 20-005Updates: Non-Medical Transportation Public Transportation Benefit1/21/2020Stakeholders and Case ManagersNMT, Public Transportation, RTD, Bus PassesNone
OM 20-004Work Number Verification and Related Expenditures for Medical Assistance-Only1/17/2020CountiesWork Number, Verification, Funding, Medical Assistance-OnlyNone
OM 20-003Division of Housing Inspections for Host Homes and Provider Owned or Leased Settings1/17/2020Program Approved Service Agencies (PASA's)Division of Housing, Individual Residential Services and Supports, Inspection RequestsInspection Request Excel Spreadsheet

OM 20-002

(superseded by OM 20-102)

2020 Increase to Resource Limits-Medicare Savings Program and Low-Income Subsidy1/14/2020Eligibility Sites2020 Increase to Resource LimitsNone
OM 20-001Treatment of Income of Live-In Care Providers Who Are Being Paid Difficulty of Care Payments1/9/2020Eligibility SitesTo Communicate to Eligibility Sites on How to Treat a Difficulty of Care Payment for MAGI and Non-MAGI ProgramsNone

 

2020 Informational Memos

Informational Memo - important information for contracted entities, county partners and external stakeholders that is strictly informational and timely.

 

Memo #Memo TitleIssue DateAudienceKeywordsAttachments

IM 20-060

(superseded by IM 21-045)

Billing for City and County of Denver Rate Increases for Home and Community-Based Services12/23/2020Providers & Case ManagersBenefits and Services, Home and Community-Based Services, HCBS, Providers, Rates, Denver Minimum WageNone
IM 20-059Stakeholder Engagement Opportunity on Day Habilitation Services for Developmental Disability (DD) & Supported Living Services (SLS) Waivers12/23/2020StakeholdersDay Habilitation, Specialized Habilitation, Supported Community Connections, Providers, PASAS, SH, SCC, Home and Community-Based Services, HCBSNone
IM 20-058Senate Bill 19-238 Reporting Reminder12/16/2020Home Care Agencies & ProvidersSenate Bill 19-238, Wage Pass ThroughNone
IM 20-057Adult Day Services (ADS) Regulation Revisions12/10/2020StakeholdersAdult Day Services, ADS,Home and Community-Based Services, HCBS, BI, CMHS, EBD, SCIAdult Day Services Regulations Revisions
IM 20-056Critical Incident Training Series Modules12/2/2020Case Management AgenciesCritical Incident, CIRS, HCBS Waiver, Training, CMA, Case Management Agency, SEP, Single Entry Point, CCB, Community Centered BoardNone
IM 20-055Capitation Recoupment for Deceased Members11/23/2020Managed Care EntitiesDate of Death, Deceased, Eligibility, Capitation, Recoupment, 834, 820, Managed Care, MCE, DisenrolledNone
IM 20-054Senate Bill 19-238 Reporting Tool11/12/2020Providers & Service AgenciesSenate Bill 19-238, Wage Pass Through, Reporting ToolNone
IM 20-053Public Notice for Wavier Amendments11/6/2020StakeholdersPublic Notice, Waiver, Amendment, HCBS, BI, CMHS, DD, EBD, SCI, SLS, Adult Day, Day Habilitation, Specialized Habilitation, Supported Community ConnectionNone
IM 20-052MCT Permit Frequently Asked Questions10/22/2020Provider AgenciesNon-Medical Transportation, NMT, Home and Community-Based Services, HCBS Waivers, Medicaid Client Transportation, MCT, Revalidation

Medicaid Client Transport FAQ

Colorado Public Utilities Commission (PUC)-Issued Fingerprint-Based Criminal History Record Checks FAQ

PUC Permit Application Information

IM 20-051Room and Board and Personal Needs Allowances10/21/2020Case Managers, Participants, ProvidersCost of Living Adjustment, Personal Needs AllowanceNone
IM 20-050Case Management Redesign Statewide Webinar10/13/2020StakeholdersCase Management Redesign, Conflict Free Case Management, CFCM, CMRD, Care and Case Management IT Platform, Long-Term Services and Supports (LTSS) Assessment and Support Plan, Person-Centered Budget AlgorithmNone
IM 20-049Stakeholder Engagement Opportunity on Day Habilitation Services for Developmental Disability (DD) & Supported Living Services (SLS) Waivers10/13/2020StakeholdersDay Habilitation, Specialized Habilitation, Supported community Connections, Providers, PASAS, SH, SCC, Home and Community-Based Services, HCBSNone
IM 20-048Non-Medical Transportation (NMT), Medicaid Client Transport (MCT) Permit Requirements10/7/2020StakeholdersNon-Medical Transportation, NMT, Home and Community Based Services, HCBS Waivers, Medicaid Client Transport (MCT), RevalidationNone
IM 20-047IHSS Agencies - Independent Living Core Services10/7/2020In-Home Support Services (IHSS) AgenciesIHSS, Independent Living Core ServicesIndependent Living Core Services Fact Sheet for IHSS Agencies
IM 20-046Discontinuation of Travel Time FAQ10/7/2020Case Managers & Provider AgenciesTravel Time, Electronic Visit Verification, EVV, IHSS, FAQ, Case Management, HCBS, Home Care AgencyTravel Time FAQ October 2020
IM 20-045Vitamin D Supplementation Recommendations for Older Adults9/22/2020StakeholdersVitamin D, Supplement, Older Adults, COVID-19None
IM 20-044CHRP - CES Comparison Charts9/15/2020Case Management Agencies (CMAs), Parents, Caregivers and StakeholdersHCBS, Benefits, Services, CES, CHRP

CHRP - CES Comparison Chart for Caregivers

CHRP - CES Comparison Chart for Case Management

IM 20-043Case Management Technical Revision9/3/2020StakeholdersLong-Term Services and Supports, LTSS, Home and Community-Based Services, HCBSNone
IM 20-042COVID-19 Labor Day Safety9/2/2020StakeholdersCOVID-19, Labor Day, Residential Care SettingsPreparing for Labor Day Graphic
IM 20-041Programs of All-Inclusive Care for the Elderly and Alternative Care Facilities with a Secured Environment9/1/2020StakeholdersPACE, Community-Based Services, Alternative Care Facility, Secured Environment, Eligibility, EnrollmentNone
IM 20-040HCBS Settings Final Rule - Milestone Update 39/1/2020StakeholdersHome-and Community-Based Services, HCBS, HCBS Settings Final Rule, Milestone, ScheduleMilestones Update III
IM 20-039Stakeholders Engagement Opportunities on Day Program Services for HCBS Waivers8/28/2020StakeholdersDay Habilitation, Specialized Habilitation, Supported Community Connections, Providers, PASAS, Adult Day Service, SH, SCC, ADS, Home and Community-Based Services, HCBSNone
IM 20-038Health First Colorado Mobile App Launches August 30 (Formerly PEAKHealth)8/28/2020StakeholdersHealth First Colorado, Mobile App, Members, PEAKHealth, App Store, Google PlayNone
IM 20-037Person-Centered Budget Algorithm (PCBA) Statewide Forum Announcement8/28/2020StakeholdersPerson-Centered Budget Algorithm, PCBA, Long-Term Services and Supports, LTSS, Home and Community-Based Services, HCBS, Assessment, Support PlanningPerson-Centered Budget Algorithm (PCBA) Webpage
IM 20-036County Incentives Program Support Calls8/26/2020County Departments of Human/Social ServicesIncentives, Eligibility, Continuous Eligibility, Cyber Security, Training, QualityFY2020-21 County Incentives Program FAQs
IM 20-035Single Entry Point (SEP) Request for Proposal (RFP) Posted8/17/2020StakeholdersSingle Entry Point, SEP, Request for Proposal, RFPNone
IM 20-034HCBS Settings Final Rule - Meetings to Develop Rule and Related Materials8/3/2020StakeholdersHome and Community-Based Services, HCBS, HCBS Setting Final Rule, Draft Rule, Informed Consent

Updated Draft Rule

In-Progress Listening Log

Informed Consent Template with Built-In Guidance for Providers and Case Managers

IM 20-033Public Notice for Waiver Amendments8/3/2020StakeholdersPublic Notice, Waiver, Amendment, HCBS, BI, CES, CHCBS, CHRP, CLLI, CMHS, DD, EBD, SCI, SLSNone
IM 20-032Current and Potential CHRP Providers Online Training Invitation7/21/2020HCBS-CHRP ProvidersHCBS Waiver, CHRP, Provider Training, Stakeholders, Meeting NoticeNone
IM 20-031Information for IRSS Providers Regarding CDPHE Technical Assistance on Infection Control7/20/2020Individual Residential Services and Supports (IRSS) ProvidersHome and Community-Based Services (HCBS), Developmental Disabilities Residential Services, Individual Residential Services and Supports (IRSS)None
IM 20-030Incident Management and Prevention Strategies Online Training6/30/2020Case Management Agencies (CMAs) & Home and Community-Based Services (HCBS) Provider AgenciesHome and Community-Based Services, HCBS, Case Management Agencies, CMAS, Provider, PASAS, Incident Management, Prevention Strategies, Training, Incident Report, Critical Incident Report, CIRS, IRSNone
IM 20-029Home and Community-Based Services (HCBS) Waiver Amendments and Renewals Approvals from the Centers for Medicare & Medicaid Services (CMS)6/26/2020StakeholdersHome and Community-Based Services, HCBS, Waiver, Renewal, Amendment, Approval, The Centers for Medicare & Medicaid Services, CMS, BI, CES, CHCBS, CHRP, CLLI, CMHS, DD, EBD, SCI, SLSNone
IM 20-028Person-Centered Budget Algorithm Technical Advisory Groups6/26/2020StakeholdersPerson-Centered Budget Algorithm, PCBA, Assessment, Support PlanPCBA Technical Advisory Group Application
IM 20-027Rate Decreases for Home and Community-Based Services6/23/2020Providers & Case Management Agencies (CMAs)Benefits and Services, Home and Community-Based Services, Providers, RatesNone
IM 20-026FY 2020-21 County Administration Allocations6/23/2020County Department of Human/Social Services DirectorsCounty Administration, Allocation, County Admin, FY 20-21FY 2020-21 HCPF County Administration Allocations
IM 20-025HCBS Settings Final Rule - PTP Training Announcement #36/16/2020StakeholdersHome-and Community-Based Services, HCBS, HCBS Settings Final Rule, Provider Transition Plan, PTP, TrainingNone
IM 20-024HHS Announces Additional Provider Relief Funds6/10/2020StakeholdersProvider Relief Funds, Coronavirus, COVID-19CARES Act Provider Relief Fund Payment Attestation Portal
IM 20-023County Communication of SEP Transition6/8/2020County Department of Human/Social (DHS) AgenciesSingle Entry Point, SEP, Case Management Agency, HCBSNone

IM 20-022

(superseded by IM 21-035)

FY 2020-21 County Grant Program Competitive Applications5/26/2020County Departments of Human/Social ServicesFY 2020-21, County Grants, Grant Program, Grant Funding

FY2020-21 County Grant Program Track 1 Application - All Projects except Equipment Requests

FY 2020-21 Count Grant Program Track 2 Application - Equipment Requests Only

FY 2020-21 County Grant Program Preferred Projects Lists

FY 2020-21 County Grant Program Interview Slots

Appendix D, Conditions of Funding and Monitoring Plan

IM 20-021Informational Memo for SNFS Regarding CMP Usage for Communication Devices5/14/2020Nursing Facilities (SNFs/NFs)SNF, NF, Nursing Facilities, CMP, Nursing Home Innovations Grant BoardNone
IM 20-020Incident Management and Prevention Strategies Training5/13/2020Case Management Agencies & Home and Community-Based Services (HCBS) Provider AgenciesHome and Community-Based Services, HCBS, Case Management Agencies, CMAS, Provider, PASAS, Incident Management, Prevention Strategies, Training, CIRSNone
IM 20-019State Cross-Agency Guidance on Flexibility in Hiring and Training Staff for Healthcare Providers5/7/2020StakeholdersCOVID-19, Coronavirus, Temporary Changes, Hiring, Training, Healthcare Staff, Direct Care WorkersNone
IM 20-018Developmental Disability and Delay Determinations FAQ4/22/2020Case Management Agencies (CMA), Community Centered Boards (CCB), Individuals with Intellectual and Developmental Disabilities (I/DD) and StakeholdersI/DD, CCB, IQ Score, Adaptive Score, Neurological Condition, Mental Health, Developmental Disability, Developmental Delay, DeterminationDevelopmental Disability and Delay Determinations FAQ April 2020

IM 20-017

(superseded by OM 20-039)

COVID-19 Communication for Adult Day, Day Habilitation and Brain Injury Day Treatment Providers3/15/2020StakeholdersAdult Day, COVID-19, Day Treatment, Specialized HabilitationNone
IM 20-016COVID-19Communication for CDASS Participants3/13/2020StakeholdersCDASS, COVID-19, Participant DirectionNone

IM 20-015

(superseded by OM 20-043)

PASRR COVID-19 Update3/13/2020StakeholdersPASRR, Coronavirus, COVID-19, Nursing Facilities, HospitalsNone
IM 20-014Guidance for Non-Medical Transportation (NMT) and Supported Community Connections (SCC)3/3/2020StakeholdersHCBS-DD, HCBS-SLS, NMT, SCC, ProvidersNone
IM 20-013Appeals Navigation Information Session2/25/2020StakeholdersAppeals, Appeals Navigation, Fee-For-Service, Benefits, State Plan Benefits, Member Information, Hearing Stakeholders, Meeting NoticeNone
IM 20-012Children's Habilitation Residential Program (CHRP) Waiver Revision2/24/2020StakeholdersChildren's Habilitation Residential Program (CHRP), Intellectual and Developmental Disabilities, Children, Stakeholders, Rules, Waiver Amendment8.508 CHRP Proposed Rule Revisions
IM 20-011Disability Trust Rule Update Information Meeting2/20/2020StakeholdersDisability Trust, Meeting NoticeNone
IM 20-010Public Notice for DD Waiver Amendment2/7/2020StakeholdersPublic Notice, Waiver, Amendment, DDNone
IM 20-009Waiver Transition Services and the Service Plan Authorization Limit2/5/2020Members, Families, Guardians, Advocates, Providers, and other StakeholdersSPAL, Waiver Transition Services, SLSNone
IM 20-008County Grant Program Targeted Grants2/5/2020county Departments of Human/Social ServicesCounty Grants, Targeted Grant, Quality, Performance, OutcomesNone

IM 20-007

(superseded by IM 20-040)

HCBS Settings Final Rule - Updated Milestones2/3/2020Waiver Participants, Advocates, Case Management Agencies, and ProvidersHome-And Community-Based Services, HCBS, HCBS Settings Final Rule, Milestones, ScheduleMilestones Update II
IM 20-006Public Notice for Waiver Amendments and Renewals1/31/2020StakeholdersPublic Notice, Waiver, Amendment, Renewal, HCBS, BI, CES, CHCBS, CHRP, CLLI, CMHS, EDB, SCI, SLSNone
IM 20-005Home Accessibility Adaptations Process and Billing Updates for CES and SLS Waivers1/30/2020Providers & Case ManagersHome Accessibility Adaptations, Home ModificationsNone
IM 20-004Single Entry Point (SEP) Request for Proposal (RFP) Awardee Status Update1/17/2020StakeholdersSEP RFP, Single Entry Point, Request for Proposal, AwardNone
IM 20-003SB 19-238 Training Advisory Committee Recommendations1/8/2020StakeholdersSB 19-238, Stakeholder Group, Home Care Workers, Personal CareTraining Advisory Committee Final Report
IM 20-002Colorado Choice Transitions (CCT) Program Timelines1/6/2020StakeholdersCCT, Colorado Choice Transitions, Transition Services, Discharge, Transition, Transition Coordination Agency, TCANone
IM 20-001Single Entry Point (SEP) Request for Proposal (RFP) Status Update1/3/2020StakeholdersSingle Entry Point, SEP, Request for Proposal, RFPNone