Prior Authorization and Review Agencies
| The ColoradoPAR Program | |
| Department | Email Addresses |
| Provider Issues Email: Provider Training Registration Email: | COproviderissue@acentra.com COproviderregistration@acentra.com |
| Department | Telephone Numbers |
| Customer Service Line | 720-689-6340 |
| Provider FAX Line | 800-922-3508 (toll free) |
| Colorado Department of Health Care Policy & Financing | |
| 303 E. 17th Avenue Suite 1100 Denver, CO 80203 303-866-2993 | |
| Regional Accountable Entities | |
The Mental Health Program is operated statewide. The state is divided into seven (7) service areas. In each area the program is managed by a different Regional Accountable Entity (RAE), formerly called MHASA. Visit the Accountable Care Collaborative web page for the chart that contains contact information for the RAEs. | |
| Dental PARS - Administered by DentaQuest | |
| Mailing Address: | DentaQuest- CO PO BOX 2906 Milwaukee, WI 53201-2906 |
| DentaQuest PAR Provider Line Customer Service | 855-225-1731 |
| Fiscal Agent | |
| Gainwell Technologies | P.O. Box 30 Denver, CO 80202 |
| Provider Services Call Center | 844-235-2387 |
Appendix C Revisions Log
| Revision Date | Appendix | Made by |
|---|---|---|
| 12/01/2016 | Updated for new Fiscal Agent | HPE (now Gainwell) |
| 1/10/2017 | Updates based on Colorado iC Stage II Provider Billing Manual Comment Log v0_3.xlsx | HPE (now Gainwell) |
| 1/26/2017 | Updates based on Department 1/20/2017 approval email | HPE (now Gainwell) |
| 5/22/2017 | Updates based on Fiscal Agent name change from HPE to DXC | Gainwell |
| 6/25/2018 | Updated BHO to RAE | Gainwell |
| 6/7/2022 | Converted PDF to web page | HCPF |
| 5/21/2024 | Changed Kepro to Acentra in email address; reformatted table | HCPF |