✴️LTSS Care and Case Management (CCM) System Stabilization and Enhancement Dashboard

The Department of Health Care Policy & Financing (HCPF) made significant progress in 2024 to stabilize the Long-Term Services and Supports (LTSS) Care Case Management (CCM) System.  As work continues, HCPF acknowledges remaining issues across the CCM System in three key areas including Streamlining Interfaces, Data Quality, and Reporting for Case Management Agencies.  Work by HCPF’s contractors (Gainwell and AssureCare) is underway to stabilize the CCM System by remediating these remaining issues.  A new integrated schedule to resolve the remaining issues was provided to HCPF in December 2024.  In addition, work is underway to complete key initiatives to improve access to care for our members including new programs such as Community First Choice, Money Follows the Person, the new Colorado Single Assessment, as well as a number of other enhancements that were delayed as a result of stabilization issues.  This dashboard conveys the progress being made toward each of the stabilization areas and key initiatives. 

View Dashboard    Previous Updates 

Last Update: January 21, 2025

Update Status as of January 21, 2025:   

29% of 188 Features under this new Care and Case Management (CCM) System Stabilization & Enhancement Schedule have been implemented.  The Department’s contractors AssureCare and Gainwell continue to make progress.  The vendors released changes to the system last Wednesday that implemented four system updates.  The number of Features implemented for Streamline Interfaces increased to 38% and Data Quality increased to 29%.  The next major release to make changes to the system is scheduled for mid-February.

Next Update: February 4, 2025

Key:

Feature: A change to a system that adds new capabilities, or improves existing capabilities. The number of system projects or changes that are included in the Initiative category.  

% Already Completed: Features within an Initiative category may be implemented in stages and not all Features are implemented on the same date. This represents the percentage of Features that have been implemented prior to the Finish Date.  

Status:

• 🟢 On Track: The total number of Features under the Initiative are on track to be released by the Finish Date.
• 🟡 Potentially Delayed: One or more of the total number of Features under the Initiative are at risk of not being released by the Finish Date so contractors are working to mitigate any risks and still implement in Initiative by the Finish Date.
• 🔴 Delayed: One or more of the total number of Features under the Initiative will not be released by the Finish Date. HCPF is taking action with its contractors to resolve the issue and release the Features at a future date.

Finish Date: The date when all Features within the Initiative category will be implemented within HCPF systems. These dates do not represent when HCPF may implement a specific program. HCPF may choose to start or change a program at a different date based on funding or the scheduled program start date.

Care and Case Management (CCM) System Stabilization and Enhancement Schedule