Continuous Improvement Learning Sessions

The Learning Sessions below supported Eligibility Sites with preparing for the ending of the PHE! These following topics were discussed:

• Provide Lean tools and best practices to prepare your site for the end of the PHE. 
• Provide new pending workload toolkit which will demonstrate how to monitor pending workload and reach performance measure targets. 
• Share best practices on how to reduce cycle times when processing MA Renewals.

Below you will find supporting documents and videos for these Learning Sessions:

• Learning Session slide deck
• Researching Untimely Members desk aid
• Learning Sessions Fall 2022 Q & A

Learning Session 11/1/22

• Fishbone Diagram
• Video Presentation

Learning Session 11/3/22

• Fishbone Diagram
• Video Presentation

Learning Session 11/7/22

• Fishbone Diagram
• Video Presentation

Learning Session 11/9/22

• Fishbone Diagram
• Video Presentation