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Remote Supports

Remote Supports service provides live, two-way virtual coaching, supervision, and cues from a virtual attendant for everyday activities of daily living that do not require hands-on assistance to be completed safely. These supports can help you live more independently in your home and community.

Services may include prompts and reminders for such needs as dressing, cooking support, overnight support, and fall detection.  Remote Supports Technology is included to purchase and install devices that support the delivery of Remote Supports.

Remote Supports is available in the following Home and Community Based Services (HCBS) waivers: 

Who Qualifies?

  • You must qualify for one of the above HCBS waivers that include Remote Supports.
     
  • You must demonstrate a need identified through your person-centered support planning process and prefer virtual support to meet that need.
     
  • You must have a backup support person who can respond in an emergency if you need assistance or if the equipment used to deliver Remote Supports stops working for any reason.
    • Backup support may be provided on an unpaid basis by a family member, friend, or other person selected by the member or paid by an agency provider. 
  • Remote Supports cannot be provided if you live in a HCBS provider-owned setting or group setting.

Benefits and Services

You and your care team will determine your virtual interactions with the Remote Support staff. These interactions may be scheduled, on-demand, or in response to an alert from a device in the Remote Support Technology System.

Services may include:

  • Schedule and to-do list reviews
  • Meal Preparation
  • On-demand support
  • General safety awareness
  • Medication reminders
  • Appointment reminders
  • Fall detection

The technology used to support your goals may include:

  • Motion sensing systems
  • GPS navigation devices
  • Safety alert systems
  • and more

Remote Supports Technology installation and purchase is available only for members using Remote Supports. Only Remote Supports providers may install this technology. 

The following are NOT benefits of Remote Supports and/or are NOT included in Remote Supports Technology: 

  • Durable medical devices available through Health First Colorado state plan
  • Internet Access
  • Augmentative communication devices and communication boards
  • Hearing aids and accessories
  • Phonic ears
  • Environmental control units, unless required for your the medical safety of a and not included in your Remote Supports plan
  • Computers and computer software unrelated to the use of Remote Supports
  • Wheelchair lifts for automobiles or vans
  • Exercise equipment
  • Hot tubs, Jacuzzis, or similar items

Providers 

The providers listed below have been approved by the Department of Health Care Policy and Financing to provide Remote Supports statewide.  

Providers not on this list are NOT eligible to provide Remote Supports Personal Care or Remote Supports Homemaker tasks. 

How to Apply 

Contact your local Case Management Agency to apply. They can also help you plan what type of care you need. 

For questions or concerns, contact Kacey Wardle, HCBS Benefits Specialist at Kacey.Wardle@state.co.us

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