Remote Supports

Remote Supports services provide personal care and homemaker tasks that do not require hands-on assistance through live two-way communication with a Remote Supports Professional at an off-site location.  

This immediate, anytime support helps members accomplish daily tasks and receive check-in calls for cues/reminders to reach personal goals safely and more independently.

Remote Supports and Remote Supports Technology is available in the following Home and Community Based Services (HCBS) waivers: 

• Brain Injury Waiver (BI)
• Community Mental Health Supports Waiver (CMHS)
• Complementary and Integrative Health Waiver (CIH)
• Elderly, Blind and Disabled Waiver (EBD)
• Supported Living Services Waiver (SLS)
   

Who Qualifies?

• You must qualify for one of the above HCBS waivers that include Remote Supports.
   
• You must demonstrate a need for personal care or homemaker and be safe living on your own at home.
   
• You must live alone in your own home for significant parts of the day or with a companion who cannot assist in an emergency. Remote Supports cannot be utilized if you live in any group or HCBS provider-owned setting.
   
• You must have a backup support person who can respond in an emergency if you need assistance or if the equipment used to deliver Remote Supports stops working for any reason.
  • Backup support may be provided on an unpaid basis by a family member, friend, or other person selected by the member or paid by an agency provider. 
     

Benefits and Services

You and your care team will determine your virtual interactions with the Remote Support staff. These interactions may be scheduled, on-demand, or in response to an alert from a device in the Remote Support Technology System.