Remote Supports

Remote Supports service provides live, two-way virtual coaching, supervision, and cues from a virtual attendant for everyday activities of daily living that do not require hands-on assistance to be completed safely. These supports can help you live more independently in your home and community.

Services may include prompts and reminders for such needs as dressing, cooking support, overnight support, and fall detection.  Remote Supports Technology is included to purchase and install devices that support the delivery of Remote Supports.

Remote Supports is available in the following Home and Community Based Services (HCBS) waivers: 

• Brain Injury Waiver (BI)
• Community Mental Health Supports Waiver (CMHS)
• Complementary and Integrative Health Waiver (CIH)
• Elderly, Blind and Disabled Waiver (EBD)
• Supported Living Services Waiver (SLS)
   

Who Qualifies?

• You must qualify for one of the above HCBS waivers that include Remote Supports.
   
• You must demonstrate a need identified through your person-centered support planning process and prefer virtual support to meet that need.
   
• You must have a backup support person who can respond in an emergency if you need assistance or if the equipment used to deliver Remote Supports stops working for any reason.
  • Backup support may be provided on an unpaid basis by a family member, friend, or other person selected by the member or paid by an agency provider. 
• Remote Supports cannot be provided if you live in a HCBS provider-owned setting or group setting.
   

Benefits and Services

You and your care team will determine your virtual interactions with the Remote Support staff. These interactions may be scheduled, on-demand, or in response to an alert from a device in the Remote Support Technology System.