Provider Web Portal Quick Guide: Provider Maintenance - Hospital Provider - Adding a National Provider Identifier (NPI)

Last updated: 01/8/2024

Hospital providers must use Provider Maintenance, the area of the Provider Web Portal used to update provider account information, to add a unique NPI to a service location in order to comply with House Bill (HB) 18-1282, the Colorado NPI Law.

Hospital providers should not submit a new enrollment application.

  1. Login to Provider Web Portal
  2. Click Provider Maintenance
    home page
  3. Click Provider Maintenance again
    provider maintenance link
  4. Click on the Specialty and Contact Information Changes page.
    Specialty and Contact information link
  5. Refer to the Change of NPI section. The question "Do you have a new NPI for this service location?" is defaulted to No.
    change of NPI section
  6. If an NPI needs to be updated, select the "Yes" button. When "Yes" is selected, two new fields will be visible: New NPI and New NPI Effective Date.

    The New NPI must be unique and cannot be currently active in Colorado interChange.

    The New NPI Effective Date is defaulted to 01/01/2020. Providers may keep that date as-is, or enter any date that is greater than 01/01/2020.

    Note: Providers cannot enter a date prior to 01/01/2020. After 01/01/2020, providers will not be able to enter a date prior to the current date.

    where to update NPI

    After entering the New NPI and the New NPI Effective Date, click the "Continue" or "Go to Submit" button.

    go to submit and continue buttons

  7. From the Attachments and Submit page, sign by entering the Name of the Person Reporting the Change and then click the Submit button.
    attachments and submit page
  8. Retain tracking number
    tracking information
  9. Check the status of an update request

    Click the Provider Maintenance Status link.

    Screenshot of provider maintenance status link

    Enter the Tracking Number for the update request, and click Search.

    where to enter tracking number

    View Status details

    Status details

Need More Help?

Please visit the Quick Guides web page to find all the Provider Web Portal Quick Guides.