County Escalations

Salesforce Webform

The County Relations team has implemented Salesforce and has begun using its ticketing functionality for managing and tracking county and MA site questions or concerns. For tracking and reporting purposes submit one ticket per incident using the newly created webform. Please note that should you send an email to the County Relations inbox, this email will be automatically converted into a Salesforce ticket where a County Relations team member will respond to you within 24 hours. Click the below button to submit a ticket via the webform.

Salesforce Webform


HCPF OM 23-004

This Operational Memo (OM) details Department processes and county requirements for ensuring customer service is provided in accordance with standards of timely, respectful and culturally appropriate customer service. To ensure counties, sites and the
The Department has revised and formalized processes specific to applicant and member complaints, escalations and customer satisfaction surveys.


If you have contacted our team at the county level, but need further assistance from the State, you may reach out to:

Colorado Department of Human Services
Email: cdhs_clientservices@state.co.us
Phone: 303-866-3275
Website: cdhs.colorado.gov/contact-cdhs 

If you have a civil rights complaint, you can fill out a complaint form with the U.S. Department of Health and Human Services.