The Continuous Improvement Specialists, along with the vendors Public Consulting Group(PCG) and Kone Consulting, worked with Eligibility Sites during the Business Process Reengineering (BPR) project. The BPR project consisted of working with 5 model sites in the area of Lean/Continuous Improvement and a series of Statewide Continuous Improvement Learning Sessions. Below are a few testimonials from Eligibility Sites that participated in the BPR project.
"Excitement quickly overtook our initial apprehension (!) mainly by respectfully taking our individual County's needs into consideration.
Working with the HCPF Performance Improvement Team gave us the confidence to make some changes in our workflow that not only benefited the case managers but also our clients. We are thankful for the tools, knowledge, and insight they generously provided."Janet Wolfson
Summit County, Economic Securities Programs Manager
"We appreciated the opportunity to be a part of the Business Process Reengineering (BPR) Model site. Our participation benefits included learning the Lean set of principles, new tools, and a different way of thinking about improvement and solutions for business processes. Our leadership and staff enjoyed getting input and insight from the people doing the work, and being able to test out multiple new solutions."
Colorado Access MA Site Testimonial