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Provider Web Portal Password Reset

Last updated: 12/3/2025
 


Providers may have one (1) account administrator on the administrative account. The administrative account gives the user full access to the functions available within the Provider Web Portal.

Administrators are responsible for creating delegate accounts but are not responsible for resetting delegate passwords in the Provider Web Portal. The Provider Services Call Center is not able to reset delegate passwords. Delegates may not request an administrative password reset.

Password Reset Process for Administrative Accounts

  1. Ensure that there is an administrative account created. If no account has been created, go to the Provider Web Portal to create an account by clicking “register.”
  1. Try the self-service password reset function by answering the security questions. 
  1. If the security questions cannot be answered or the user ID is unknown, the account administrator may complete the web form below.


Administrators are reminded to maintain updated contact information, especially the phone number and email address, to reduce any delays in the password reset process. Note: This form does not support password resets for new enrollment applications that require passwords.

 

Webform
Please select "New Request" or "Follow Up on Existing Password Reset Request"

A group may submit a password reset request for multiple, individual providers for each provider (name, National Provider Identifier [NPI], Health First Colorado Provider ID, and provider signature). Multiple forms are not required.

For Home and Community-Based Services (HCBS) and Non-Emergent Medical Transportation (NEMT) providers who are not required to enter an NPI, this field can be blank. All other providers must enter both the NPI and the provider ID.

NPI Number Info
Provider NPI Numbers are 10 digits and are issued by NPPES - Do not enter “N/A” or a Tax ID.
Provider ID Info
Provider ID Numbers are either 8 or 10 digits long - Do not enter “N/A” or a Tax ID.

Webform information will be used for verification and contact. Invalid information may cause a delay in the fulfillment of the request.

A representative will contact the administrator for a group or facility for verification using the information that has been verified. A voice message will be left if the contact person is not available.

Upon verification, a reply email containing the user ID and a temporary password or a request for additional information will be sent to the email address that has been verified. Log in to the Provider Web Portal with the user ID and temporary password. The user will be prompted to change the temporary password to a new, permanent password and may access the administrative account.

A group may submit a password reset request for multiple, individual providers for each provider (name, National Provider Identifier [NPI], Health First Colorado Provider ID, and provider signature). Multiple forms are not required.