Last updated: 04/29/2025
Providers may have one (1) account administrator on the administrative account. The administrative account gives the user full access to the functions available within the Provider Web Portal.
Administrators are responsible for creating delegate accounts and resetting delegate passwords in the Provider Web Portal. The Provider Services Call Center is not able to reset delegate passwords. Delegates may not request an administrative password reset.
Password Reset Process for Administrative Accounts
- Ensure that there is an administrative account created. If no account has been created, go to the Provider Web Portal to create an account by clicking “register”.
- Try the self-service password reset function answering the security questions.
- If the security questions cannot be answered or the user ID is unknown, the account administrator may complete the web form below.
Administrators are reminded to maintain updated contact information, especially the phone number and email address, to reduce any delays in the password reset process.
Webform