Update Your Address Campaign

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Public Health Emergency Planning
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Preparing Members for Renewals Part 1:

Update Your Address Messaging Toolkit

The purpose of this toolkit is to provide our community partners, stakeholders, and advocates with messaging and resources to encourage members of Health First Colorado and Child Health Plan Plus (CHP+) to update their contact information. This toolkit is particularly important to prepare members for upcoming updates to the renewal process for Health First Colorado. Part 2 of this toolkit will be available when the Department is informed of a final end date for the Public Health Emergency.

This toolkit was a collaborative effort among the Department of Health Care Policy  & Financing and advocates, with review and input from Health First Colorado and CHP+ members. Partners using this toolkit may modify the language to fit their specific communication vehicles; however, the messaging in these resources should remain the same to ensure consistency.

Please note that highlighted text indicates areas where partner organizations should insert their organization’s name and information if they provide enrollment assistance. Contact information for a partner organization that could help with enrollment can also be inserted. Please delete these lines if they do not apply to your organization.

English and Spanish versions of all messaging and graphics are available in the content below. You can also access the content in 11 additional languages (Amharic, Arabic, Burmese, Chinese, Dari, Pashto, Russian, Somali, Swahili, Ukrainian, and Vietnamese).

For Members

Newsletter Text

Headline: Update your contact information

If you have Health First Colorado (Colorado’s Medicaid program) or Child Health Plan Plus (CHP+) and you’ve moved within the last 3 years, make sure you can get important information about your health coverage.

You have to respond to letters to see if you still qualify for health coverage. Those letters go to your address or email, so it is important that your contact information is up to date.

Updating your address, phone number, and email is quick and easy. You can update your information in one of these ways:

  • Visit Colorado.gov/PEAK. If you don’t have a PEAK account, you can create one at Colorado.gov/PEAK.
  • Use the Health First Colorado app on your phone. This free app is for Health First Colorado and CHP+ members. Download it for free in the Google Play or Apple App stores.
  • [Optional/customizable text if your organization provides enrollment assistance:]
    Visit [insert organization website] or call [insert organization phone number] for help or to make an appointment. 
  • CHP+ members can call 800-359-1991 (State Relay: 711). Help is available in multiple languages. 
  • Contact your county department of human services.

Spanish Headline: Actualice su información de contacto

Si tiene Health First Colorado (Programa de Medicaid de Colorado) o Child Health Plan Plus (CHP+) y se ha mudado en los últimos 3 años, asegúrese de poder obtener información importante sobre su cobertura de salud.

Tiene que responder a las cartas para ver si aún es elegible para la cobertura de salud. Esas cartas van a su dirección o correo electrónico, por lo que es importante que su información de contacto esté actualizada.

Actualizar su dirección, número de teléfono y correo electrónico es rápido y sencillo. Puede actualizar su información de una de estas maneras:

  • Visite Colorado.gov/PEAK. Si no tiene una cuenta de PEAK, puede crear una en Colorado.gov/PEAK.
  • Use la aplicación de Health First Colorado en su teléfono. Esta aplicación gratuita es para miembros de Health First Colorado y CHP+. Descárguela gratis en las tiendas Google Play o Apple Store
  • Optional/customizable text if your organization provides enrollment assistance: Visite [insert organization website] o llame [insert organization phone number] para pedir ayuda o para hacer una cita. 
  • Los miembros de CHP+ pueden llamar al 1-800-359-1991 (retransmisión estatal: 711). La ayuda está disponible en varios idiomas. 

Contacte al departamento de servicios humanos de su condado.

Flyers

Update Your Address outreach materials in Microsoft Word format (English and Spanish)

Social Media

Download Social Media Graphics (English and Spanish)

Twitter Posts

Has your address/contact info changed in the past 3 years? Report these changes so you can get important info about your Health First Colorado or CHP+ coverage. You have to respond to letters to see if you still qualify for health coverage. Visit Colorado.gov/PEAK, or call your county today.

¿Ha cambiado su dirección/información de contacto en los últimos 3 años? Informe estos cambios para que pueda obtener información importante sobre su cobertura de Health First Colorado o CHP+. Tiene que responder a las cartas para ver si aún es elegible para la cobertura de salud. Visite Colorado.gov/PEAK, o llame a su condado hoy.

Facebook and Instagram Posts

If you have Health First Colorado (Colorado’s Medicaid program) or Child Health Plan Plus (CHP+) and you’ve moved within the last 3 years, make sure you can get important information about your health coverage. You have to respond to letters to see if you still qualify for health coverage. Take action today. Visit Colorado.gov/PEAK or the Health First Colorado app on your phone, or contact your county department of human services to update your contact information.

Si tiene Health First Colorado (Programa de Medicaid de Colorado) o Child Health Plan Plus (CHP+) y se ha mudado en los últimos 3 años, asegúrese de poder obtener información importante sobre su cobertura de salud. Tiene que responder a las cartas para ver si aún es elegible para la cobertura de salud. Actúe hoy. Visite Colorado.gov/PEAK o la aplicación Health First Colorado en su teléfono, o contacte el departamento de servicios humanos de su condado para actualizar su información de contacto. 

Graphics for Social Media Posts (Facebook and Instagram)

Text for title on graphic: Is your contact information up to date?

Take a moment today to make sure that Health First Colorado (Colorado’s Medicaid program) or Child Health Plan Plus (CHP+) has the correct mailing address, phone numbers, and email address on file for you. Keep your contact information up to date so that you can get important updates about your coverage.

Text for title on graphic: ¿Está actualizada su información de contacto?

Tómese un momento hoy para asegurarse de que Health First Colorado (Programa de Medicaid de Colorado) o Child Health Plan Plus (CHP+) tengan en sus registros la información correcta de su dirección postal, los números de teléfono y dirección de correo electrónico. Mantenga su información de contacto actualizada para poder recibir actualizaciones importantes sobre su cobertura.

Text for title on graphic: Are you sure we can reach you?

Take a moment today to make sure that Health First Colorado (Colorado’s Medicaid program) or Child Health Plan Plus (CHP+) has the correct mailing address, phone numbers, and email address on file for you. Keep your contact information up to date so that you can get important updates about your coverage.

Text for title on graphic: ¿Está seguro de que podemos comunicarnos con usted?

Tómese un momento hoy para asegurarse de que Health First Colorado (Programa de Medicaid de Colorado) o Child Health Plan Plus (CHP+) tengan en sus registros la información correcta de su dirección postal, números de teléfono y dirección de correo electrónico. Mantenga su información de contacto actualizada para poder recibir actualizaciones importantes sobre su cobertura.

Text Message (if allowed from your organization)

This is [insert name] with a reminder to make sure your current address is in the Health First Colorado (Colorado’s Medicaid program) or Child Health Plan Plus (CHP+) records. You can opt out at any time by replying: STOP.
Keep your contact information up to date so that you can get communication about your coverage.

  • Visit Colorado.gov/PEAK. If you don’t have a PEAK account, you can create one at Colorado.gov/PEAK.
  • Use the Health First Colorado app on your phone. This free app is for Health First Colorado and CHP+ members. Download it for free in the Google Play or Apple App stores.
  • [Optional/customizable text if your organization provides enrollment assistance:]
    Visit [insert organization website] or call [insert organization phone number] for help or to make an appointment. 
  • CHP+ members can call 800-359-1991 (State Relay: 711). Help is available in multiple languages. 
  • Contact your county department of human services.

Soy [insert name] con un recordatorio para que se asegure de que los registros de Health First Colorado (Programa de Medicaid de Colorado) o Child Health Plan Plus (CHP+) tienen su dirección actual. Puede excluirse de estos mensajes en cualquier momento respondiendo: STOP.

Mantenga su información de contacto actualizada para poder recibir comunicaciones sobre su cobertura.

  • Visite Colorado.gov/PEAK. En PEAK, vaya a su ‘Buzón’ y seleccione ‘Actualizar preferencias de comunicación’ desde esa página
  • Use la aplicación de Health First Colorado en su teléfono. 
  • Optional/customizable text if your organization provides enrollment assistance: Visite [insert organization website] o llame [insert organization phone number] para pedir ayuda o para hacer una cita. 
  • Los miembros de CHP+ pueden llamar al 1-800-359-1991 (retransmisión estatal: 711).
  • Contacte al departamento de servicios humanos de su condado

Email Text

SUBJECT: Make sure Health First Colorado and CHP+ can keep you updated

Hello NAME,
Have you moved in the past three years? Has your contact information changed?

Don’t miss important communication - update your contact information today.

Make sure that Health First Colorado (Colorado’s Medicaid program) or Child Health Plan Plus (CHP+) has your updated address, email, and phone number. It’s important to keep your contact information updated so that you can get communication about your Health First Colorado or CHP+ coverage. You can also sign up to receive the monthly member newsletter with coverage updates and resources on PEAK.

Take action today. Visit Colorado.gov/PEAK or use the Health First Colorado app on your phone to update your information. In PEAK, go to your ‘Mailbox’ and select ‘Update communication preferences’ from that page. CHP+ members can  call 800-359-1991 (State Relay: 711) to make updates. You can also contact your county department of human services to update your contact information.


SUBJECT: Asegúrese de que Health First Colorado y CHP+ puedan mantenerlo actualizado

Hola NAME:

¿Se ha mudado en los últimos tres años? ¿Ha cambiado su información de contacto?

No se pierda comunicación importante: actualice su información de contacto hoy.

Asegúrese de que Health First Colorado (Programa de Medicaid de Colorado) o Child Health Plan Plus (CHP+) tengan la información actualizada de su dirección, dirección de correo electrónico y número de teléfono. Es importante mantener su información de contacto actualizada para que pueda recibir información sobre su cobertura de Health First Colorado o CHP+. También puede inscribirse para recibir el boletín mensual para miembros con actualizaciones de cobertura y recursos en PEAK.

Actúe hoy. Visite Colorado.gov/PEAK o use la aplicación de Health First Colorado en su teléfono para actualizar su información. En PEAK, vaya a su ‘Buzón’ y seleccione ‘Actualizar preferencias de comunicación’ desde esa página.  Los miembros de CHP+ pueden llamar al 1-800-359-1991 (servicio de retransmisión del estado: 711) para hacer actualizaciones. También puede contactar al departamento de servicios humanos de su condado para actualizar su información de contacto.

Call Script or IVR Message

Messengers: Member Contact Center Counties/Departments of Human Services

Has your address or contact information changed? Make sure that we have your updated address so we can reach you when it’s time to complete important health coverage paperwork. Visit Colorado.gov/PEAK or use the Health First Colorado app on your phone to update your information.

Messengers: RAEs and MCOs, Enrollment Broker

Has your address or contact information changed in the past three years? Your contact information must be up to date so you can get important updates about your Health First Colorado (Colorado’s Medicaid program) or Child Health Plan Plus (CHP+) health coverage. Visit Colorado.gov/PEAK or use the Health First Colorado app on your phone. CHP+ members can call 800-359-1991 (State Relay: 711). You can also contact your county department of human services.

Update your information today!

Website Text

Messengers: Community Partners/Assisters, Providers

Has your contact information changed? Have you moved in the past three years?

Make sure that Health First Colorado (Colorado’s Medicaid program) or Child Health Plan Plus (CHP+) have your current phone number, email and mailing address. It is important that you can be contacted if you need to fill out important paperwork.

Don’t miss important updates - update your information today.

You can update your information in one of these ways:

  • Visit Colorado.gov/PEAK. If you don’t have a PEAK account, you can create one at Colorado.gov/PEAK.
  • Use the Health First Colorado app on your phone. This free app is for Health First Colorado and CHP+ members. Download it for free in the Google Play or Apple App stores.
  • [Optional/customizable text if your organization provides enrollment assistance:]
    Visit [insert organization website] or call [insert organization phone number] for help or to make an appointment. 
  • CHP+ members can call 800-359-1991 (State Relay: 711). Help is available in multiple languages. 
  • Contact your county department of human services.
Messengers: HCPF, Counties/Departments of Human Services

Have you moved in the past three years? Has your contact information changed?

Don’t miss important updates - update your information today.

Make sure Health First Colorado (Colorado’s Medicaid program) and Child Health Plan Plus (CHP+) have your current phone number, email and mailing address. It’s important to make sure we can reach you when it’s time to fill out paperwork.

You can update your information in one of these ways:

  1. Visit Colorado.gov/PEAK. If you don’t have a PEAK account, you can create one at Colorado.gov/PEAK.
  2. Use the Health First Colorado app on your phone. This free app is for Health First Colorado and CHP+ members. Download it for free in the Google Play or Apple App stores.
  3. CHP+ members can call 800-359-1991 (State Relay: 711). Help is available in multiple languages. 
  4. Contact your county department of human services.

For Providers

Newsletter Text

Headline: Spread the word: ask members to update their contact info

Please help us spread the word to Health First Colorado (Colorado’s Medicaid program) and Child Health Plan Plus (CHP+) members to update their contact information. During the public health emergency (PHE), members stay enrolled in health coverage even if they have household or income changes. At the end of the PHE, many Health First Colorado and CHP+ members will receive a packet to renew their coverage. Members who fail to fill out necessary information may lose their benefits.

We know that many members have moved over the past few years. It is crucial that we have correct addresses so that members get the information they need to keep or change their coverage. We collaborated with community partners to create an Update Your Address campaign for members. Please use the following resources to spread the word.

Update Your Address outreach materials in Microsoft Word format (English and Spanish)

Non-PHE: Note – this could be sent as an ongoing message in the future, either quarterly or twice a year

Every year, Health First Colorado (Colorado’s Medicaid program) and Child Health Plan Plus (CHP+) members may receive a packet to renew their coverage, so it is crucial to have correct addresses and contact information for all members. We collaborated with community partners to create an Update Your Address campaign for members. Please use the following resources to spread the word.

Update Your Address outreach materials in Microsoft Word format (English and Spanish)


Spanish Headline: Corra la voz: pida a los miembros que actualicen su información de contacto

Ayúdenos a correr la voz entre los miembros de Health First Colorado (Programa de Medicaid de Colorado) y Child Health Plan Plus (CHP+) para que actualicen su información de contacto. Durante la emergencia de salud pública (PHE), los miembros permanecen inscritos en la cobertura de salud incluso si tienen cambios en el hogar o en los ingresos. Al final de la PHE, muchos miembros de Health First Colorado y CHP+ recibirán un paquete para renovar su cobertura. Los miembros que no completen la información necesaria pueden perder sus beneficios. 

Sabemos que muchos miembros se han mudado en los últimos años. Es crucial que tengamos las direcciones correctas para que los miembros obtengan la información que necesitan para mantener o cambiar su cobertura. Hemos colaborado con socios comunitarios para crear la campaña para los miembros Actualice su dirección. Use los siguientes recursos para correr la voz.

Update Your Address outreach materials in Microsoft Word format (English and Spanish)

Non-PHE: Note – this could be sent as an ongoing message in the future, either quarterly or twice a year

Cada año, los miembros de Health First Colorado (Programa de Medicaid de Colorado) y Child Health Plan Plus (CHP+) pueden recibir un paquete para renovar su cobertura, por lo que es crucial tener las direcciones correctas y la información de contacto de todos los miembros. Hemos colaborado con socios de la comunidad para crear la campaña para los miembros Actualice su dirección. Use los siguientes recursos para correr la voz.

Update Your Address outreach materials in Microsoft Word format (English and Spanish)