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Member Correspondence Improvements

The Member Correspondence Improvements Stakeholder Meetings focus on enhancing communication with Health First Colorado members. Stakeholders, providers, and community members are invited to collaborate and provide feedback on proposed changes to member letters and correspondence processes.

These meetings are open to the public, and input from diverse participants is encouraged to help shape future improvements.

Stakeholder Engagement

The Department of Health Care Policy and Financing (HCPF) will hold two virtual stakeholder meetings to present information about upcoming improvements to member correspondence.

At the meeting, HCPF staff will share: 

  • improvements being made,
  • timelines for making changes,
  • plans for future letter improvements, and
  • opportunities for stakeholders to stay involved.

Attendees will be able to submit questions to be answered live when possible. All questions and responses will be sent out to attendees following the meeting. 

Upcoming Meetings

These meetings will be in English and Spanish. ASL interpretation will be provided.

For those who cannot attend the meetings, you may request a recording.

Meeting Accommodation and Language Access Notice: Auxiliary aids and services for individuals with disabilities and language services for individuals whose first language is not English may be provided upon request. Please notify the Stakeholder Engagement Section at HCPF_stakeholders@state.co.us at least one week prior to the meeting to make arrangements.