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HCBS Waiver Critical Incident Reporting

Health First Colorado (Colorado's Medicaid program) is a health care program for low income Coloradans. A waiver is an extra set of Health First Colorado benefits that you can qualify for in certain cases. Home and Community Based Services (HCBS) Waiver services complement and/or supplement the services that are available through the Medicaid State plan and other Federal, state and local public programs as well as the supports that families and communities provide to individuals. These benefits can help an individual remain in your home and community and, thereby, avoid institutionalization.

A critical incident is an actual or alleged event that creates the risk of serious harm to the health or welfare of a member receiving Health First Colorado benefits. A critical incident may endanger or negatively impact the mental and/or physical well-being of a member.

Critical Incidents include, but are not limited to: Death, Mistreatment/Abuse/Neglect/Exploitation, Injury/Illness to Member, Damage to Consumer's Property/Theft, Medication Management Issues, Criminal justice involvement/incarceration, Missing Person, Unsafe housing/displacement and others.

When a critical incident occurs involving an HCBS waiver participant, a report must be made to the case manager of the case management agency that is coordinating the care for the waiver participant. The case manager must report the critical incident within one business day of notification of the incident. The critical incident will be entered into the State Benefits Utilization System (BUS). Critical incidents can be reported to the case manager by home health agencies, caregivers, law enforcement, participants and their family.

CIRS Updates/Projects

CategoryShort DescriptionDate ReportedStatusAdditional Attachments
Substance Abuse Signs and SymptomsSubstance abuse, signs and symptoms training07/28/2022 Substance Abuse Signs and Symptoms Module
Suicidal Ideation and PreventionSuicidal Ideation warning signs and Prevention strategies02/17/2022 Suicidal Ideation and Prevention Module

Critical Incident Forms and Documents

TitleShort DescriptionAdditional Attachments
Critical Incident Report Frequently Asked QuestionsCritical Incident Report FAQ'sCritical Incident Report FAQ's
Service Provider Critical Incident Reporting formUsed to notify waiver case manager of a Critical IncidentService Provider CIRS Form
Service Provider Critical Incident Follow-up Reporting formUsed to notify waiver case manager of a Critical Incident Follow-upService Provider CIRS Follow-up Form

CIRs Webinars

The following webinars are available for your review to help you properly report critical incidents in the BUS.

TitleShort DescriptionAdditional Attachments
Incident Management and Prevention Strategies Training WebinarThis training is required for Case Managers at Community Centered Boards, Single-Entry Point agencies, and Children's HCBS Case Management Agencies, as well as all enrolled HCBS Provider Agencies that provide any HCBS waiver serviceWebinar Link
Incident Management and Prevention Strategies Training Webinar PowerPointPowerPoint slide deck for the Incident Management and Prevention Strategies Training WebinarWebinar PPT
Fatal Five OverviewFatal Five disorders document referenced in Incident Management and Prevention Strategies Training WebinarFatal Five Overview
Critical Incident and Mistreatment Participant Education Reporting WebinarTraining for case managers and Case Management Agency staff on state prescribed tools for case managers to provide participant education about CIRsWebinar Link

CIRs Training Modules

The following training modules have been created to support your Agency's proper reporting of critical incidents in the BUS.

TitleShort DescriptionAdditional Attachments/Links
Substance Abuse Signs and SymptomsSubstance abuse, signs and symptoms trainingSubstance Abuse Signs and Symptoms Module
Critical Incident DefinitionCritical Incident Definition and examplesCIRS Definition Module
Critical Incident Fatal FiveDetails the top five disorders linked to preventable deathCIR Fatal Five Module
Critical Incident Substantiated DefinitionCritical Incident Substantiated Definition and examplesCIRS Substantiated Definition Module
Suicidal Ideation and PreventionSuicidal Ideation warning signs and Prevention strategiesSuicidal Ideation and Prevention Module
Critical Incident DetailsIncident details needed to complete a Critical Incident ReportCIRS Incident Details Module

CIRs Participant Information

CategoryShort DescriptionStatusAdditional Attachments
Critical Incident and Mistreatment Participant Reporting QUICK GuideGuide for critical incident and mistreatment participant reporting08/01/2019Critical Incident and Mistreatment Participant Reporting QUICK Guide
Critical Incident and Mistreatment Participant Reporting QUICK Guide - AudioAudio Guide for critical incident and mistreatment participant reporting09/04/2019Critical Incident and Mistreatment Participant Reporting QUICK Guide - Audio
Critical Incident and Mistreatment Reporting Participant Education and ContactsCritical incident and mistreatment participant education and contacts08/01/2019Critical Incident and Mistreatment Reporting Participant Education and Contacts

CIRs Archived Memos

The following CIRs memos have been archived for your reference after issue resolution.
 
CategoryShort DescriptionDate ArchivedAdditional Attachments
Critical Incident Reporting MemoHCPF IM 21-043 Informational Memo07/07/2022Critical Incident Webpage Update Memo
Critical Incident Training Series MemoHCPF IM 20-056 Informational Memo07/07/2022Critical Incident Training Series Memo
Incident Management and Prevention Strategies MemoHCPF IM 20-030 Informational Memo06/30/2020Incident Management and Prevention Strategies Memo

Contact Us

General CIRs email inquiries: HCPF_CIRs@state.co.us