The Continuous Improvement Team is part of the Performance Improvement Team (PIT) housed within the Eligibility Division. The Continuous Improvement Team is the catalyst for Continuous Improvement projects, workshops, and problem solving support to Eligibility Sites. Get to know the Continuous Improvement Team.
Continuous Improvement Specialist Vanessa Garcia
| Vanessa began her career at Health Care Policy and Financing over 5 years ago. She has worked on many Medicaid Eligibility teams such as Systems, Project Management and Operations. From 2014-2015 she was a part of the HCPF Back Office team that was created to process over 20,000 MA applications after the Affordable Care Act implementation. Vanessa is Green Belt certified in Lean Six-Sigma. |
Continuous Improvement Specialist Arturo Serrano
| Arturo began his career in Human Services over 15 years ago with El Paso County. His first position was a Colorado Works Case Manager, were he worked with the Spanish Speaking population of El Paso. He later supervised two units in El Paso before he became the Economic Assistance Manager in El Paso. During his time as Economic Assistance Manager he led multiple Business Process Initiatives in El Paso and was part of the initial CEPIC group focusing on Business Process Reengineering (BPR). After working with El Paso County, Arturo spent time on the road working as a Change Agent for Change and Innovation Agency (C!A). While at C!A, he visited 8 States where he assessed local and regional offices and completed implementation initiatives Roll-outs' for those States. He looks forward to meeting you and collaborating with Counties and MA Sites throughout the entire state of Colorado. Arturo is a certified Black Belt in Lean Six-Sigma. |