The Department invites you to provide feedback to help inform and refine proposed policy changes that will align the Medicaid grievance timeline with federal guidelines, clarify expectations around member involvement in Medicaid grievance resolution, and clarify processing, tracking and reporting practices.
This proposed rule change will extend the timeline for resolving grievances filed by members from 15 working days to 90 calendar days, in alignment with federal regulations. The extended timeline will ensure that there is adequate time to review and resolve the grievance and preventing and addressing member safety concerns more completely. The extended timeline will ensure adequate time to review and resolve the grievance, including comprehensive and timely review of member and safety concerns. The rule change will also clarify expectations regarding processing, tracking, reporting, and inclusion of members in the grievance process for Managed Care Entities (MCE).
Thursday, August 29, 2024 3:00-5:00 PM
Register in advance or at the start of the webinar. You will receive a confirmation email with information about joining the webinar.
Dial-In: +1 484-841-8349 (Toll free), Passcode: 903429737
If you are unable to attend, the meeting recording will be posted to this page within 48 hours of the meeting.
Meeting Accommodation and Language Access Notice
Auxiliary aids and services for individuals with disabilities and language services for individuals whose first language is not English may be provided upon request. Please notify the meeting organizer; Kelly O'Brien; or the or the Civil Rights Officer at hcpf504ada@state.co.us at least one week prior to the meeting to make arrangements.
Las ayudas y servicios auxiliares para individuos con discapacidades y servicios de idiomas para individuos cuyo idioma materno no sea inglés pueden estar disponibles por solicitud. Comuníquese con organizador de reuniones; Kelly O'Brien; o con el oficial de derechos civiles a hcpf504ada@state.co.us al menos una semana antes de la reunión para hacer los arreglos necesarios.