Vendor Transition Information
Important Information on Provider Training and Provider Portal Registration
- The section below titled Kepro's Training Curriculum details the learning objectives for each training session.
- You can register for each training session using the Kepro Provider Training Registration Links below; you will need to register prior to each training webinar.
- If you are not able to attend live trainings, all webinars will be recorded and posted under Kepro Provider Training Materials at a later date.
- You are now able to register for Kepro's Provider Portal, Atrezzo. Information on how to register for Atrezzo will be under Kepro Provider Training Materials below.
Kepro's Training Curriculum
The 1.1 training is for System Administrators only. Please see the training module details below.
Curriculum Name: System Administrator Overview 1.1
Duration: 40 minutes (includes Q and A)
Delivery Method: Live demonstration and Provider User Guide
| Module Name | Learning Objectives |
|---|---|
| Requesting Registration Keys |
|
| Atrezzo Provider Registration |
|
| Provider Group Administrator Functions |
|
The 2.1 and 2.2 trainings are for anyone who will be submitting PARs. There will be two separate trainings to learn about the Provider Portal. You must attend both sessions. Please see the training module details below.
Curriculum Name: System Overview 2.1
Duration: 60 minutes (includes Q and A)
Delivery Method: Live Demonstration and Provider Portal User Guide
| Module Name | Learning Objectives |
|---|---|
| New Requests |
|
| Saved Requests |
|
| Supporting Documentation |
|
| Locating Submitted Cases and Determination Letters |
|
Curriculum Name: System Overview 2.2
Duration: 60 minutes (includes Q and A)
Delivery Method: Live Demonstration and Provider Portal User Guide
| Module Name | Learning Objectives |
|---|---|
| Adding Additional Codes/Revisions |
|
| Reconsiderations |
|
| Peer-to-Peer Process |
|
The Benefit Specific Training module is detailed below.
Curriculum Name: Benefit Specific Overviews
Duration: 45 minutes (includes Q and A)
Delivery Method: Power Point Presentation
| Module Name | Learning Objectives |
|---|---|
|
Benefit Specific Topics
|
|
Kepro Provider Training Registration Links
- Benefit Specific Training: Audiology Registration
- Benefit Specific Training: Diagnostic Imaging Registration
- Benefit Specific Training: DME Registration
- Benefit Specific Training: Molecular Genetics Registration
- Benefit Specific Training: Pediatric Behavioral Therapy Registration
- Benefit Specific Training: Training PT-OT-ST Registration
- Benefit Specific Training: Training Surgeries Registration
- Sign up for Kepro's 1.1 System Administrator Training
- Sign up for Kepro's 2.1 and 2.2 Provider Portal, Atrezzo, User Training
Additional sessions of System Administrator training have been scheduled for 4/27 through 4/29. This training will have a live demonstration on how to register in Atrezzo, understand administrator functions, and complete the Multi Factor Authentication (MFA) process.
Kepro Provider Training Materials
- User Guides
- Atrezzo User Guide: Registration and Login Information
- How to Add a User - Quick Reference Guide
- How to Add Chrome Browser - Quick Reference Guide
- How to Add Supporting Documentation - Quick Reference Guide
- How to Complete a Saved Request - Quick Reference Guide
- How to Make Revisions to Submitted Requests - Quick Reference Guide
- How to Reset Password or Unlock Account - Quick Reference Guide
- How to Update User Profile - Quick Reference Guide
- How to View a Determination Letter
- Provider Manual
- FAQs
- Recorded Training Webinars
- Provider Benefit Specific Training: Outpatient Physical Therapy, Occupational Therapy, and Speech Therapy
- Kepro System Overview 2.2 Training
- Kepro System Overview 2.1 Training
- Kepro System Administrator 1.1 Training
- Provider Benefit Specific Training: Audiology
- Provider Benefit Specific Training: Diagnostic Imaging
- Provider Benefit Specific Training: Out of State Inpatient
- Provider Benefit Specific Training: Pediatric Behavioral Therapies
- Provider Benefit Specific Training: Personal Care Services
- Provider Benefit Specific Training: Medical, Surgeries
- Provider Benefit Specific Training: Molecular/Genetic Testing
- Kepro Provider Training Slides
Contact Information
If you have any technical issues while registering for Provider training, please email coproviderregistration@