ColoradoPAR: Kepro Provider Training Information

Important Information on Provider Training and Provider Portal Registration

Attention Physician Administered Drug Providers: Starting on January 18, 2022, a select number of physician administered drugs (PADs) will be subject to prior authorization (PA) requirements. All PAD PA procedures and clinical criteria may be found on Appendix Y: Physician Administered Drug Medical Benefit Prior Authorization Procedures and Criteria. Providers will be required to follow all General Provider and PAD billing policies found in the PAD billing manual located on the Billing Manuals web page.

  • Kepro will be completing PAD prior authorization requests and will be offering live system administrator training, Atrezzo system training, PAD benefit specific training, and question and answer sessions for PAD providers to address any Atrezzo system or benefit specific questions. 

  • You can register for each training session using the Kepro Provider Training Registration Links below; you will need to register prior to each training webinar.

  • If you are not able to attend live trainings, all webinars will be recorded and posted under Kepro Provider Training Materials at a later date.

Kepro's Training Curriculum for All Providers Except Physician Administered Drug Providers

The 1.1 training is for System Administrators only. Please see the training module details below.

Curriculum Name: System Administrator Overview 1.1
Duration: 40 minutes (includes Q and A)
Delivery Method: Live demonstration and Provider User Guide

Module Name Learning Objectives
Requesting Registration Keys
  • Complete the account request process
Atrezzo Provider Registration
  • Access Atrezzo provider portal
  • Understand how to create a provider group account
  • Complete registration for additional NPI numbers
Provider Group Administrator Functions
  • Recognize system features for adding and managing users, resetting passwords (PWs) and unlocking accounts

The 2.1 and 2.2 trainings are for anyone who will be submitting PARs. There will be two separate trainings to learn about the Provider Portal. You must attend both sessions. Please see the training module details below.

Curriculum Name: System Overview 2.1
Duration: 60 minutes (includes Q and A)
Delivery Method: Live Demonstration and Provider Portal User Guide

Module Name Learning Objectives
New Requests
  • Submit a new request in Atrezzo (IP or OP)
Saved Requests
  • Complete a saved but not submitted request
Supporting Documentation
  • Upload Supporting documentation
  • Identifying successful uploads
Locating Submitted Cases and Determination Letters
  • Complete a search using a member ID or Kepro case ID
  • Locate and review determination letters


Curriculum Name: System Overview 2.2
Duration: 60 minutes (includes Q and A)
Delivery Method: Live Demonstration and Provider Portal User Guide

Module Name Learning Objectives
Adding Additional Codes/Revisions
  • Add additional codes and revisions
Reconsiderations
  • Request a reconsideration
Peer-to-Peer Process
  • Determine when to request a Peer-to-Peer


The Benefit Specific Training module is detailed below.

Curriculum Name: Benefit Specific Overviews
Duration: 45 minutes (includes Q and A)
Delivery Method: Power Point Presentation

Module Name Learning Objectives

Benefit Specific Topics

  • Audiology
  • Diagnostic Imaging
  • DME
  • Medical Surgeries
  • Molecular Testing
  • OOS Inpatient
  • Pediatric Behavioral Therapy
  • PT, OT, ST
  • Personal Care
  • Understand benefit specific requirements for PAR submission

Kepro Provider Training Registration Links

Register for Physician Administered Drug (PAD) Training Sessions

System Administrator Training with Q&A: This training is for System Administrators only. It covers how to register a new account in Atrezzo, register additional NPI numbers, provider group administrator functions, adding/managing users, resetting passwords, and unlocking accounts.

December 28th @ 8:30 am
System Administrator Training with Q&A

December 29th @ 12:30 pm
System Administrator Training with Q&A

January 5th @ 12:30 pm
System Administrator Training with Q&A
 

PAD – System Overview 3.1 & 3.2 with Q&A:

3.1 This training is for all PAD system users. It covers how to submit a new request in Atrezzo, complete a saved but not submitted request, upload supporting documentation, search for a member ID or Kepro case ID, and locate and review determination letters.
3.2 This training is for all PAD system users. It covers how to add additional codes and revisions, request a reconsideration, and determine when to request a Peer-to-Peer. 

January 6th @ 8:30 am
PAD System Overview 3.1 demo with Q&A

January 6th @ 12:30 pm
PAD System Overview 3.1 demo with Q&A

January 7th @ 8:30 am
PAD System Overview 3.2 demo with Q&A

January 7th @ 12:30 pm
PAD System Overview 3.2 demo with Q&A 
 

PAD – Benefit Specific Training 3.3: This training is for all PAD system users and will cover PAD specialty topics, case scenarios, and criteria. 

January 11th @ 8:30 am
PAD Benefit Specific Training 3.3 with Q&A

January 11th @ 12:30 pm
PAD Benefit Specific Training 3.3 with Q&A
 

PAD – Q&A Sessions Dates: 

January 12th @ 8:30 am
PAD Q&A Session

January 13th @ 12:30 pm
PAD Q&A Session

January 18th @ 8:30 am
PAD Q&A Session

January 19th @ 12:30 pm
System Q&A Session

If you have any questions, or need help with registration, please email coproviderregistration@kepro.com.

Kepro Provider Training Materials

Contact Information

If you have any technical issues while registering for Provider training, please email coproviderregistration@kepro.com. If you have any questions registering for Kepro's Provider Portal, Atrezzo, please email coproviderissue@kepro.com. You can also contact Kepro's call center at 720-689-6340. If you have questions for the Department on the UM vendor transition or PAR process, please email hcpf_um@state.co.us.