ColoradoPAR: Utilization Management (UM) Vendor Transition from eQHealth to Kepro

Vendor Transition Information

Important Information on Provider Training and Provider Portal Registration

  • The section below titled Kepro's Training Curriculum details the learning objectives for each training session.
  • You can register for each training session using the Kepro Provider Training Registration Links below; you will need to register prior to each training webinar.
  • If you are not able to attend live trainings, all webinars will be recorded and posted under Kepro Provider Training Materials at a later date.
  • You are now able to register for Kepro's Provider Portal, Atrezzo. Information on how to register for Atrezzo will be under Kepro Provider Training Materials below.

Kepro's Training Curriculum

The 1.1 training is for System Administrators only. Please see the training module details below.

Curriculum Name: System Administrator Overview 1.1
Duration: 40 minutes (includes Q and A)
Delivery Method: Live demonstration and Provider User Guide

Module Name Learning Objectives
Requesting Registration Keys
  • Complete the account request process
Atrezzo Provider Registration
  • Access Atrezzo provider portal
  • Understand how to create a provider group account
  • Complete registration for additional NPI numbers
Provider Group Administrator Functions
  • Recognize system features for adding and managing users, resetting passwords (PWs) and unlocking accounts

 

The 2.1 and 2.2 trainings are for anyone who will be submitting PARs. There will be two separate trainings to learn about the Provider Portal. You must attend both sessions. Please see the training module details below.

Curriculum Name: System Overview 2.1
Duration: 60 minutes (includes Q and A)
Delivery Method: Live Demonstration and Provider Portal User Guide

Module Name Learning Objectives
New Requests
  • Submit a new request in Atrezzo (IP or OP)
Saved Requests
  • Complete a saved but not submitted request
Supporting Documentation
  • Upload Supporting documentation
  • Identifying successful uploads
Locating Submitted Cases and Determination Letters
  • Complete a search using a member ID or Kepro case ID
  • Locate and review determination letters

 

Curriculum Name: System Overview 2.2
Duration: 60 minutes (includes Q and A)
Delivery Method: Live Demonstration and Provider Portal User Guide

Module Name Learning Objectives
Adding Additional Codes/Revisions
  • Add additional codes and revisions
Reconsiderations
  • Request a reconsideration
Peer-to-Peer Process
  • Determine when to request a Peer-to-Peer

 

The Benefit Specific Training module is detailed below.

Curriculum Name: Benefit Specific Overviews
Duration: 45 minutes (includes Q and A)
Delivery Method: Power Point Presentation

Module Name Learning Objectives

Benefit Specific Topics

  • Audiology
  • Diagnostic Imaging
  • DME
  • Medical Surgeries
  • Molecular Testing
  • OOS Inpatient
  • Pediatric Behavioral Therapy
  • PT, OT, ST
  • Personal Care
  • Understand benefit specific requirements for PAR submission

 

Kepro Provider Training Registration Links

Additional sessions of System Administrator training have been scheduled for 4/27 through 4/29. This training will have a live demonstration on how to register in Atrezzo, understand administrator functions, and complete the Multi Factor Authentication (MFA) process.

Kepro Provider Training Materials

Contact Information

If you have any technical issues while registering for Provider training, please email coproviderregistration@kepro.com. If you have any questions registering for Kepro's Provider Portal, Atrezzo, please email coproviderissue@kepro.com. You can also contact Kepro's call center at 720-689-6340. If you have questions for the Department on the UM vendor transition or PAR process, please email hcpf_um@state.co.us.