Attention Physical, Occupational and Speech Therapy Providers
The Department of Health Care Policy and Financing (HCPF) and the Department's Utilization Management (UM) Vendor, Kepro, will be holding training specific to Health First Colorado Therapy Providers that submit Prior Authorization Requests (PARs) to Kepro.
Benefit Specific Training: : On August 10, 2022, Kepro will provide three separate training sessions (8:30am, 12pm, 3pm MT) to assist you in submitting successful PARs. This training will cover the following topics:
- ST Change in Policy to allow for up to 365-day PARs
- Required documents and documentation
- Revisions
- Reconsiderations
- Peer-to-Peer
You can register for a training session using the Kepro Provider Training Registration Links; you will need to register prior to attending a training webinar.
For any questions, please contact COproviderissue@kepro.com.
If you have any questions related to PARs for the Department please contact hcpf_um@state.co.us.
Important Information on Provider Training and Provider Portal Registration
Attention Physician Administered Drug Providers: Starting on January 18, 2022, a select number of physician administered drugs (PADs) will be subject to prior authorization (PA) requirements. All PAD PA procedures and clinical criteria may be found on Appendix Y: Physician Administered Drug Medical Benefit Prior Authorization Procedures and Criteria. Providers will be required to follow all General Provider and PAD billing policies found in the PAD billing manual located on the Billing Manuals web page.
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Kepro will be completing PAD prior authorization requests and will be offering live system administrator training, Atrezzo system training, PAD benefit specific training, and question and answer sessions for PAD providers to address any Atrezzo system or benefit specific questions.
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You can register for each training session using the Kepro Provider Training Registration Links below; you will need to register prior to each training webinar.
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If you are not able to attend live trainings, all webinars will be recorded and posted under Kepro Provider Training Materials at a later date.
Kepro's Training Curriculum for All Providers Except Physician Administered Drug Providers
The 1.1 training is for System Administrators only. Please see the training module details below.
Curriculum Name: System Administrator Overview 1.1
Duration: 40 minutes (includes Q and A)
Delivery Method: Live demonstration and Provider User Guide
| Module Name | Learning Objectives |
|---|---|
| Requesting Registration Keys |
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| Atrezzo Provider Registration |
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| Provider Group Administrator Functions |
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The 2.1 and 2.2 trainings are for anyone who will be submitting PARs. There will be two separate trainings to learn about the Provider Portal. You must attend both sessions. Please see the training module details below.
Curriculum Name: System Overview 2.1
Duration: 60 minutes (includes Q and A)
Delivery Method: Live Demonstration and Provider Portal User Guide
| Module Name | Learning Objectives |
|---|---|
| New Requests |
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| Saved Requests |
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| Supporting Documentation |
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| Locating Submitted Cases and Determination Letters |
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Curriculum Name: System Overview 2.2
Duration: 60 minutes (includes Q and A)
Delivery Method: Live Demonstration and Provider Portal User Guide
| Module Name | Learning Objectives |
|---|---|
| Adding Additional Codes/Revisions |
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| Reconsiderations |
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| Peer-to-Peer Process |
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The Benefit Specific Training module is detailed below.
Curriculum Name: Benefit Specific Overviews
Duration: 45 minutes (includes Q and A)
Delivery Method: Power Point Presentation
| Module Name | Learning Objectives |
|---|---|
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Benefit Specific Topics
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Kepro Provider Training Registration Links
Register for Physician Administered Drug (PAD) Training Sessions
System Administrator Training with Q&A: This training is for System Administrators only. It covers how to register a new account in Atrezzo, register additional NPI numbers, provider group administrator functions, adding/managing users, resetting passwords, and unlocking accounts.
December 28th @ 8:30 am
System Administrator Training with Q&A
December 29th @ 12:30 pm
System Administrator Training with Q&A
January 5th @ 12:30 pm
System Administrator Training with Q&A
PAD – System Overview 3.1 & 3.2 with Q&A:
3.1 This training is for all PAD system users. It covers how to submit a new request in Atrezzo, complete a saved but not submitted request, upload supporting documentation, search for a member ID or Kepro case ID, and locate and review determination letters.
3.2 This training is for all PAD system users. It covers how to add additional codes and revisions, request a reconsideration, and determine when to request a Peer-to-Peer.
January 6th @ 8:30 am
PAD System Overview 3.1 demo with Q&A
January 6th @ 12:30 pm
PAD System Overview 3.1 demo with Q&A
January 7th @ 8:30 am
PAD System Overview 3.2 demo with Q&A
January 7th @ 12:30 pm
PAD System Overview 3.2 demo with Q&A
PAD – Benefit Specific Training 3.3: This training is for all PAD system users and will cover PAD specialty topics, case scenarios, and criteria.
January 11th @ 8:30 am
PAD Benefit Specific Training 3.3 with Q&A
January 11th @ 12:30 pm
PAD Benefit Specific Training 3.3 with Q&A
PAD – Q&A Sessions Dates:
January 12th @ 8:30 am
PAD Q&A Session
January 13th @ 12:30 pm
PAD Q&A Session
January 18th @ 8:30 am
PAD Q&A Session
January 19th @ 12:30 pm
System Q&A Session
If you have any questions, or need help with registration, please email coproviderregistration@kepro.com.
Kepro Provider Training Materials
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Physician Administered Drug (PAD) Provider Trainings
- User Guides
- FAQs
- Recorded Training Webinars
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Provider Benefit Specific Training: Durable Medical Equipment
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Provider Benefit Specific Training: Molecular/Genetic Testing
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Provider Benefit Specific Training: Pediatric Behavioral Therapies
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Provider Benefit Specific Training: Pediatric Long Term Home Health (PLTHH)
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Provider Benefit Specific Training: Private Duty Nursing (PDN)
- Kepro Provider Training Slides
Contact Information
If you have any technical issues while registering for Provider training, please email coproviderregistration@